Localização: Remote - São Paulo Por que você deve se juntar a nós? Somos um time apaixonado por tecnologia, saúde e pessoas. No Serviço Técnico, você fará parte de um ambiente colaborativo, diverso e focado em aprendizado contínuo, com oportunidades reais de desenvolvimento profissional. Nosso trabalho tem um propósito claro: proteger pacientes durante seus momentos mais críticos, garantindo excelência no suporte técnico e na experiência do cliente. O que você vai fazer? Como Analista de Serviço Técnico, você terá um papel essencial na operação de suporte técnico pós-venda, garantindo a eficiência e a rastreabilidade de toda a cadeia de serviços. No dia a dia, você irá: - Atender chamados de clientes por telefone, e-mail e chatbots, garantindo um atendimento ágil e de qualidade; - Abrir, processar, acompanhar e encerrar ordens de serviço utilizando o Salesforce; - Comunicar e despachar ordens de serviço para engenheiros(as) de campo de forma estratégica, precisa e no tempo adequado; - Acompanhar a execução dos serviços em campo, assegurando cumprimento de prazos e padrões de qualidade; - Garantir que todos os registros estejam em conformidade com requisitos regulatórios da área da saúde e políticas internas, assegurando total rastreabilidade; - Programar manutenções preventivas e corretivas ao longo da vida útil dos dispositivos médicos, conforme legislação vigente; - Apoiar o envio de peças e kits de manutenção, acompanhando a logística por meio do SAP; - Registrar e manter a rastreabilidade de ferramentas de calibração e monitoramento, apoiando o planejamento logístico junto a fornecedores; - Participar ativamente de projetos especiais e iniciativas de melhoria contínua, contribuindo para a evolução dos processos e do time. O que você traz? Requisitos essenciais - Formação técnica ou superior (completa ou em andamento) em áreas como administração, operações, negócios, saúde ou correlatas; - Experiência ou interesse em atendimento ao cliente, cadeia de serviços ou suporte técnico; - Boa comunicação verbal e escrita; - Organização, senso de urgência e foco em resolução de problemas; - Capacidade de trabalhar de forma colaborativa e orientada ao cliente; - Inglês em nível básico. Diferenciais (não obrigatórios): - Experiência com equipamentos médicos ou atuação em ambientes hospitalares; - Vivência prévia em campo ou com serviços técnicos; - Conhecimento ou experiência com SAP e/ou Salesforce; - Espanhol; - Formação técnica hospitalar ou em biomedicina. O que você vai encontrar aqui? - Ambiente de trabalho colaborativo, respeitoso e inclusivo; - Oportunidades de aprendizado contínuo e desenvolvimento de carreira; - Contato com tecnologias e processos críticos para a área da saúde; - Atuação em um time diverso, com mais de 70 profissionais no Brasil e América Latina; - Benefícios competitivos e alinhados às práticas de mercado; - A chance de gerar impacto real na segurança e no cuidado com pacientes. Conheça nosso time de Serviço Técnico No Brasil e na América Latina, nosso time é formado por engenheiros(as), profissionais administrativos, supervisores(as), gestores(as) e liderança executiva, todos(as) unidos(as) por um propósito comum: excelência no serviço e cuidado com a vida. #LI-NL1 #LI-Onsite Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Advanced Sterilization Products ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

The job profile for this position is Contract Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Senior Contract Analyst If you are highly detail-oriented, analytical, and motivated to do work that directly supports customers and business performance, this role may be a strong fit. The Senior Contract Analyst plays a key role on the Pricing & Eligibility team by helping ensure customer pricing and membership data are accurate, compliant, and implemented on time. This position supports important business priorities by managing complex contract and pricing activity, reducing risk, and helping the company meet customer and supplier expectations. Responsibilities - Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability. - Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly. - Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access. - Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards. - Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately. - Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs. - Help review agreement language and provide subject matter expertise to support business decisions and protect company interests. - Support timely implementation of new and amended agreements related to pricing and membership. - Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements. - Investigate and resolve escalated pricing, membership, and claim issues within established timelines. - Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting. - Help assign incoming work, support team workflow, and contribute to consistent execution across the team. - Train and support new team members, share best practices, and help improve team knowledge and performance. - Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service. Requirements - 3 or more years of experience in a B2B manufacturing or distribution environment. - Experience working with contract pricing, membership eligibility, customer access, or related agreement administration. - Experience reviewing and interpreting complex contracts, pricing terms, or business agreements. - Experience using ERP systems such as SAP, Vistex, Oracle, or similar platforms. - Strong analytical, problem-solving, and data entry skills. - Intermediate Microsoft Office skills, including experience with Excel formulas. - Strong verbal and written communication skills and the ability to work effectively with different teams and stakeholders. - Ability to manage multiple priorities, meet deadlines, and work accurately in a fast-paced environment. Preferred Qualifications - Associate degree or higher. - SharePoint experience. - Experience supporting supplier and customer pricing programs in a complex business environment. - Experience training others, reviewing teamwork, or serving as a subject matter resource. This role is a strong fit for someone who enjoys solving problems, working with complex details, and helping ensure pricing and eligibility processes are accurate, compliant, and effective. The work is important to both customer experience and business success. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Analyze product performance and surface insights • Build and maintain product dashboards using BI tools • Troubleshoot bugs and behavioral anomalies • Support product and engineering teams with insights • Present findings and recommendations to stakeholders • Collaborate cross-functionally to improve data pipelines

• Conduct monitoring and perform in-depth analysis of security alerts using the CrowdStrike platform. • Exercise incident handling processes across Windows, Mac, and Linux platforms. • Perform malware analysis. • Perform remote remediation of malware or malicious activity. • Develop and improve processes for incident detection, triage, and the execution of countermeasures. • Produce high-quality written and verbal communications, recommendations, and findings to customer management. • Demonstrate industry thought leadership through blog posts, CrowdCasts, and other public speaking events. • Assist in the advancement of security processes and procedures.