Role Description The Financial Specialist position is in the Administrative Office of the U.S. Courts, Department of Administrative Service, Financial Management Office (FMO), Financial Operations Division, Financial Accounting Branch, Reporting and Reconciliation Section. The FMO is responsible for financial management for the federal judiciary, including accounting, reporting, and investments. The Administrative Office of the U.S. Courts (AO), Department of Administrative Services, Financial Management Office (FMO), Financial Operations Division, Financial Accounting Branch, Reporting and Reconciliation Section (RRS) is seeking an experienced Financial Specialist to join its team. This position reports to the RRS Chief. RRS is responsible for the accuracy and validity of financial information in the Judiciary Integrated Financial Management System (JIFMS) and various Treasury systems, internal and external financial reporting, as well as meeting the business needs of financial operations and management programs of the judiciary. The successful candidate should have financial experience with a district or bankruptcy court or large probation office as well as expert knowledge and skills in providing analysis and recommendations over the broad spectrum of financial and operational management. - Supporting JIFMS and subsidiary financial system development activities to improve accounting practices for the courts, including configuration, requirements planning, user acceptance testing, and implementation efforts. - Liaising between the court finance community and the AO, including the assembling of focus groups and conducting meetings to ensure the practical application of policies and procedures and to provide training. - Assisting court units with accounting operations, including month end reporting, check cancellation identification, and case mapping. - Verifying systems assurance and data integrity for the central accounting system. - Analyzing and reconciling general ledger accounts detail transactions to ensure accuracy and integrity in JIFMS, including ensuring the accuracy of data in Treasury's Central Accounting Reporting system. - Researching and responding to courts and AO staff on policy and procedural issues related to Civil and Criminal Accounting Module and civil/criminal debt, including system configuration updates as required by statutory or policy changes, joint and several debts, assets forfeiture funds collections and disbursements, Automated Collections Register configuration, unclaimed funds transfers and disbursements, invested registry funds, and separation of duties resolution. - Participating in meetings with Office of General Counsel, Policy, Court Operations Division, and the Department of Justice to discuss debt matters. - Leading or assisting with projects to enhance productivity, effectiveness, and efficiencies of court and AO operations through the improvement of financial systems and financial management processes and procedures. Qualifications - Applicants must have demonstrated experience as listed below. - This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. - Specialized Experience: Applicants must have at least one full year (52 weeks) (preferably 3 years) of specialized experience which is in or directly related to the line of work of this position. - Specialized experience must demonstrate experience in ALL areas defined below: - Providing guidance on financial operations, reporting, and systems. - Performing account reconciliation of financial management data against various systems and sources to identify discrepancies, delinquencies, and abnormalities to take corrective action as appropriate. - Researching policy or procedural issues related to accounting operations or financial systems configuration updates required by statutory or policy changes.

Sr. Specialist, Customer Advocacy and Resources Education Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Sr. Specialist, Customer Advocacy and Resources Education is responsible for working with auto loan customers through various communication channels, who are experiencing long term hardships due to life circumstances, illness, bereavement, or other unforeseen circumstances. Based on past actions and future need of the customer, s/he will take a consultative approach in assisting them with personalized solutions to assist with their current auto loan. A successful CARE Team member will balance active listening, have empathy for our customers most in need of assistance, and be able to relate back how the resources we provide will impact their loan. The goal of the CARE Team is to ensure that we advocate and support customers most in need of assistance and provide education to help them get back on track and achieve their financial goals. - Communicate in an empathetic manner while obtaining all required information and provide exemplary customer service in a consultative fashion, whether over the phone, through email or other means of virtual communication. - Evaluate information provided by a customer to determine the best course of action. - Apply detailed knowledge of available loan modification and assistance tools and eligibility to provide the most appropriate solution to the customer. - Break down complex concepts in a manner that the customer can understand and check for customer understanding when explaining current account standing – concepts include, but are not limited to simple interest, loan modification, payment allocation, etc. - Thoroughly document the conversation and highlight key takeaways. - Act as primary point of contact for the customer once they are enrolled in a CARE Team aligned progra What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's Degree or equivalent work experience: - Preferred. - 3+ Years Customer Advocacy or Service - Required. - 3+ Years Background in a consultative field or education role, such as educators, customer advocates, counselor, social worker, relationship manager, retention specialist, legal assistant, or similar backgrounds. - Preferred. - Strong interpersonal and communication skills to build trustworthy relationships with poise, tact and diplomacy. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to quickly build rapport with customers and get to root of conflict. - Ability to identify unique solutions that meets the customer’s needs within the confines of their individual circumstances. - Excellent customer service skills including an ability to follow-up to ensure closure of issues. - Demonstrates strong knowledge of auto loan products and account modification tools and services. - Ability to analyze conflict and provide recommendations and/or resolutions to mitigate/resolve customer issues. - Ability to maintain poise under pressure. - Excellent communication skills, both verbal and written forms. - Ability to multitask and work within multiple applications. - Ability to change direction as more information is provided. - Ability to take accurate notes and navigate computer applications, while speaking to customer over the phone. - Strong problem solving and critical thinking skills. Certifications: - No Certifications listed for this job. It Would Be Nice For You To Have: - Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. - Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $45,750.00 USDMaximum: $79,000.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Role Description We are seeking a Financial Education Specialist to support our growing financial services organization. This role focuses on delivering structured financial education, guiding individuals through foundational financial concepts, and supporting long-term financial planning initiatives. The ideal candidate is professional, detail-oriented, and comfortable communicating complex topics in a clear and ethical manner. Prior experience in financial services is not required; comprehensive training and licensing support are provided. - Deliver financial education to individuals and families through virtual meetings - Explain financial concepts related to protection, accumulation, and retirement planning - Support clients through a standardized, needs-based education process - Maintain accurate documentation and professional client relationships - Participate in ongoing training, compliance, and professional development Qualifications - Bachelor's degree preferred or equivalent professional experience - Strong verbal and written communication skills - Professional demeanor and ethical standards - Ability to work independently in a remote environment - Willingness and ability to obtain required state licensing (training provided) - Must successfully complete a background check Benefits - Performance-based compensation structure - Remote work environment with flexible scheduling - Licensing assistance and structured onboarding - Ongoing professional training and advancement opportunities - Supportive, team-oriented corporate culture Company Description

As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: - Paid Time Off (PTO) - Comprehensive Health Benefits - Medical, Dental & Vision - 401k with company match - Tuition reimbursement The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. The training hours are Monday - Friday, 8:00am - 4:30pm CST for approximately 1 month. Then the working hours are Monday - Friday, 10:30am- 7:00pm AZ MST. Essential Functions - Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. - Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions. - Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution. - Provides triage support for common issues related to platforms, applications, and back-office processes. - Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions. - Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings. - Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions. - Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors. - Performs other duties as assigned. - Complies with all policies and standards. - This is a fully remote opportunity. Qualifications - H.S. Diploma or GED required - Associate Degree or some college coursework in a related field preferred - 1-2 years of customer service experience required, preferably in a call center or help desk environment required - Familiarity with CRM software and customer service tools preferred Knowledge, Skills and Abilities - Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns. - Proficient in using computer systems, including Microsoft Office Suite and CRM platforms. - Excellent problem-solving and critical-thinking abilities. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Detail-oriented with a strong focus on accuracy and quality. - Demonstrated ability to work independently and as part of a team. - Strong interpersonal skills and the ability to build rapport with customers and colleagues. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.