• Own the execution of onboarding, activation, and retention programs. • Continuously review existing SOPs for tasker engagement and suggest/implement updates. • Monitor project queues for signs of tasker fatigue or confusion and resolve issues. • Draft clear, concise, and culturally sensitive communications. • Manage community feedback channels and surveys, synthesizing common themes into actionable reports. • Maintain dashboards related to community health and provide weekly updates on community status.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Operations team at Airwallex underpins every product and customer experience. We design, run, and continuously improve the processes that power our global payments, accounts, cards, and financial operations. You'll join a high-performing, collaborative group that works closely with Product, Engineering, Finance, and Risk to keep money moving safely and efficiently around the world. We are detail-oriented, data-driven, and passionate about building scalable operations that enable our customers to grow. About the role As an Analyst, Reconciliation Operations, you will be part of the core team that ensures every incoming and outgoing payment is accurately processed, reconciled, and reflected across our banking partners and ledgers. You will manage daily reconciliation activities across multiple payment channels, investigate and resolve breaks within agreed SLAs, and drive process standardisation and quality improvements as we scale. This role is based in Singapore. Responsibilities: - Be familiar with end to end payment processes and bank clearing processes across multiple partner banks and payment channels, and how these flows are reflected in our internal systems. - Provide high quality reconciliation services for all incoming and outgoing payments, ensuring items are accurately matched, recorded and cleared across various partner channels and internal ledgers. - Perform daily audits and matching of complex, multi leg and other outstanding transactions, ensuring completeness and accuracy between bank statements, transaction reports and internal records. - Conduct timely investigations into transaction breaks, identify root causes, and ensure all transactions are settled and reconciled within defined SLA standards, with clear documentation of findings. - Proactively follow up and resolve outstanding transactions by coordinating with related team members (for example Financial Operations, Accounts Payable, Treasury, Product Finance and Customer Support) and monitor aged items to minimise backlogs and operational risk. - Assist in regularly reviewing work practices, controls, KPIs and procedures to uncover opportunities for quality, automation and productivity improvements, and support the rollout of enhancements or new tools. What you bring: - Around 2 years of relevant experience in insurance payments, bank reconciliations, accounts payable, or similar finance operations roles in financial services, banking or payments. - Basic understanding of Accounts Payable operations, including invoice lifecycle, payment runs and vendor payments, and how these flows interact with bank statements and reconciliations. - Familiarity with general ledger concepts and how sub ledgers and reconciliations feed into the GL (for example debits and credits, account reconciliations, ageing and variances). - Proactive problem solver with strong analytical skills, high attention to detail and a methodical, structured approach to investigating and resolving transaction issues. - Excellent verbal and written communication skills, with the ability to summarise complex reconciliation or transaction break scenarios clearly for both technical and non technical stakeholders. - Ability to work independently and efficiently under pressure in a fast paced, high volume environment, managing multiple priorities while maintaining accuracy and control. - Strong work ethic and team oriented mindset, with a willingness to collaborate, share knowledge and support colleagues to achieve collective goals. - Understanding of Quality Assurance procedures and compliance standards in a financial services or regulated environment, including the importance of controls, documentation and audit trails. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Robert is seeking an accurate and detail-oriented Order Entry Coordinator to support our sales and operations teams. In this position, you will be responsible for entering and processing customer orders efficiently while ensuring data accuracy. You will coordinate with various departments to confirm order details, track order status, and resolve any discrepancies. Your role is critical in maintaining smooth order fulfillment and customer satisfaction. If you have strong organizational skills and a commitment to accuracy, Robert invites you to join our team. Responsibilities - Enter customer orders into the system accurately and promptly. - Verify order details with customers and internal departments. - Coordinate with inventory and shipping teams to ensure timely order fulfillment. - Resolve order issues or discrepancies and communicate updates to relevant parties. - Maintain organized records of orders and changes. - Assist with reporting and order tracking as needed. - Ensure compliance with company policies and procedures.

• Manage offices remotely and be accountable for performance • Monitor office KPIs (production, schedule, attendance, performance) • Enforce compliance with company processes and standards • Hold the team accountable • Identify underperformance and take corrective action • Ensure schedule efficiency and patient flow • Oversee chart audits and documentation compliance • Work directly with leadership on performance reporting • Drive consistency across multiple locations