Diamond Braces Orthodontist: Braces & Invisalign

• Manage inbound opportunities • Build relationships • Follow up relentlessly • Convert leads into paying customers • Respond to inbound leads • Build trust with prospects • Understand customer needs • Present solutions • Handle objections • Drive appointments • Manage pipeline through CRM systems

• Design and produce short-form visual training modules for frontline operational teams. • Convert SOPs, workflows, and operational processes into engaging micro-learning content. • Create video trainings, screen recordings, animated explainers, quizzes, and scenario-based learning modules. • Develop practical Do / Don’t examples to help employees understand expectations clearly. • Build training content using tools such as Articulate, Rise, Vyond, Camtasia, Canva, Adobe Creative Suite, or similar platforms. • Use AI tools to support storyboarding, scriptwriting, voiceovers, quiz creation, and content production. • Maintain training consistency, branding standards, and version control across materials. • Collaborate with operational leaders and Learning & Development team members to improve training quality. • Revise training content based on feedback, audit findings, employee performance issues, or operational gaps. • Manage assigned deadlines and production schedules independently. • Upload or organize completed modules in the LMS, Microsoft SharePoint, or other internal systems as needed.

• Monitor SEO performance across multiple locations • Track clicks, impressions, rankings, CTR, indexation, and keyword visibility • Identify traffic drops, ranking declines, and visibility issues quickly • Support recovery plans for underperforming locations and markets • Improve rankings for location-based and service-related keywords • Monitor local competitors and market-level visibility changes • Optimize meta titles, meta descriptions, internal linking, schema, service pages, and location pages • Monitor crawl and indexation issues • Coordinate SEO-related technical fixes with developers • Prepare weekly and monthly SEO reports for leadership • Track top-performing pages, declining pages, keyword gains/losses, ranking changes, traffic trends, and recovery opportunities • Identify exact pages losing traffic, declining keyword groups, indexing problems, and SEO recovery opportunities • Maintain SEO dashboards, reporting systems, and tracking tools • Follow SEO SOPs, reporting deadlines, and structured workflows • Coordinate with developers, content teams, CRM teams, and marketing leadership as needed

Role Description We are hiring a Full-Time Remote Google Business Profile Specialist to manage and optimize Google Business Profiles across multiple Diamond Braces locations. This is a hands-on execution and performance role focused on improving local visibility, calls, direction requests, reviews, local rankings, profile health, and reporting accuracy. The right candidate must be comfortable managing repetitive operational tasks with accuracy, identifying issues quickly, following structured SOPs, and providing clear weekly performance updates. This role works closely with the marketing and SEO teams to maintain accurate listings, improve local rankings, publish ongoing content, monitor reviews, and produce performance reports. Essential Functions - Manage Google Business Profiles across multiple locations. - Maintain accurate profile information, including hours, services, categories, descriptions, photos, and contact information. - Monitor profile health and identify issues quickly. - Optimize profiles for local ranking performance. - Maintain citation consistency across directories. - Monitor competitors and identify local ranking opportunities. - Track keyword visibility and local map pack performance. - Monitor incoming reviews daily. - Draft professional review responses. - Escalate negative reviews when necessary. - Help increase review acquisition volume per location. - Publish Google Posts regularly. - Upload photos and profile updates. - Coordinate with content and social media teams as needed. - Prepare weekly performance reports. - Track calls, direction requests, clicks, reviews, ranking changes, underperforming locations, top-performing locations, and visibility trends. - Identify locations losing visibility, declining engagement, reputation issues, and optimization opportunities. - Maintain spreadsheets, dashboards, and tracking systems. - Coordinate with SEO and CRM teams. - Follow SOPs and reporting deadlines consistently. Qualifications - Experience managing multiple Google Business Profiles. - Strong understanding of local SEO fundamentals. - Experience with citation management and profile optimization. - Strong organizational skills. - Strong English communication skills. - Ability to follow structured systems, SOPs, and deadlines. - Experience creating reports using spreadsheets, dashboards, or reporting tools. - Ability to manage repetitive operational tasks with accuracy. - Comfortable working remotely and independently. - Detail-oriented, reliable, and accountable with performance metrics. Preferred Qualifications - Multi-site or multi-location experience. - Experience with BrightLocal, Whitespark, Local Falcon, Looker Studio, or similar local SEO/reporting tools. - Experience working with offshore or remote teams. - Experience with healthcare, dental, orthodontic, or multi-location service businesses. Key Performance Indicators - Growth in calls per location. - Growth in direction requests. - Growth in reviews. - Improvement in local rankings. - Weekly reporting accuracy. - Citation consistency. - Google Business Profile completeness score. - Response time to reviews and profile issues. - Local visibility growth across target markets. Success in This Role Looks Like - Increased local visibility. - Increased patient engagement. - Accurate and consistent reporting. - Fast execution. - Stable profile health across all locations. - Measurable growth in Google Business Profile performance metrics. Compensation Compensation range: $1,300 – $2,300 per month, based on experience, qualifications, and demonstrated Google Business Profile/local SEO expertise. Work Environment - Fully remote position. - Global / offshore contractor opportunity. - Structured, performance-driven environment. - Regular reporting to leadership. - Collaboration with marketing, SEO, CRM, content, and social media teams. - High accountability, execution-focused culture. Job Location Remote – Global / Offshore Contractors Job Type This is a contract role. Workers will be engaged as independent contractors and must be able to provide appropriate tax documentation, such as W-8 or W-9, as applicable. Equal Opportunity Employer Diamond Braces is an Equal Opportunity Employer and complies with all applicable federal and state employment laws.

• Manage Instagram, TikTok, Facebook, LinkedIn, and other assigned platforms. • Create and schedule platform-native content. • Write hooks, captions, CTAs, and engagement-focused copy. • Research trending topics and adapt trends into branded content. • Build weekly content calendars. • Coordinate approval workflows. • Repurpose content into multiple formats across platforms. • Identify high-performing content opportunities based on trends, audience psychology, engagement behavior, and competitor analysis. • Structure content around hooks, retention, shares, saves, and conversation generation. • Develop short-form content systems that can be scaled across locations. • Analyze what content performs well and recommend improvements. • Monitor and respond to comments, DMs, and engagement activity. • Maintain same-business-day response standards. • Identify recurring audience questions, concerns, and trends. • Escalate operational or patient-related issues using established SOPs. • Support a professional, empathetic, and brand-aligned communication style across social platforms. • Coordinate with internal marketing leadership and paid media vendors. • Assist with ad creative organization, content testing, hook testing, audience feedback analysis, and landing page/content alignment. • Monitor social campaign performance trends. • Provide monthly social media and content performance reports.

• Handle inbound and outbound calls from new and existing clients in a professional, friendly, and patient-centered manner. • Assist new clients in identifying their orthodontic needs and guide them through the consultation scheduling process. • Explain general treatment options, including braces and Invisalign, without diagnosing or making treatment guarantees. • Create and update new patient charts with accurate demographic, contact, insurance, and appointment information. • Schedule new patient consultations and follow-up appointments across Diamond Braces' network of 60+ locations. • Provide ongoing support to existing patients by helping with appointment changes, rescheduling, account questions, and general inquiries. • Assist clients with billing questions, payment support, account updates, and solution-based recommendations. • Collect, verify, and update patient information accurately in the appropriate systems. • Coordinate with Diamond Braces offices to help ensure a smooth and consistent patient experience. • Communicate clearly and professionally with patients, families, office teams, and internal departments. • Address client questions and concerns with empathy, patience, and a focus on resolution. • Maintain confidentiality and follow company policies, procedures, and compliance expectations. • Meet Diamond Braces' AAA Experience expectations at all times. • Support department goals related to call quality, patient satisfaction, appointment support, and service excellence.

• Serve as first point of contact for leave related inquiries, accommodation requests, ADA requirements, reporting and escalates to HR Manager & legal to review as needed. • Prepares, maintains, and conducts audits and ensures the data integrity in the HRIS system with data audits, leave reports, employee’s status updates related to terminations, leaves, benefits, and other program tracking in UKG. • Investigates, responds, and assists employees with leaves, including carrier inquires. • Communicates ongoingly with office managers, district managers, payroll, and other key stakeholders regarding leave, modified work schedules, and benefits, while managing the end-to-end process. • Develops and delivers training on leaves of absence for management team and continuously identifies best practices for administration and tracking and process improvement. • Coordinates with third-party brokers, vendors, insurance carriers, etc. to ensure timely notifications and accurate communications. • Documents standard work for leaves processing across multi -states work with project management team to determine training opportunities. • Willingness to take on additional HR tasks to support the overall HR functions.

• Track lease obligations and identify landlord non-compliance • Drive resolution through structured follow-up and escalation • Review and abstract commercial leases • Build and maintain a centralized lease tracking system • Communicate directly with landlords to drive issue resolution • Maintain documentation and provide weekly reporting on portfolio status

• Own patient acquisition and revenue growth across all locations • Drive qualified leads (calls, forms, bookings) • Improve lead → consult → treatment start • Own rankings and visibility across all locations • Ensure full funnel tracking (lead → start) • Build clear attribution model • Scale ROI-positive campaigns • Increase reviews per location

• Manage offices remotely and be accountable for performance • Monitor office KPIs (production, schedule, attendance, performance) • Enforce compliance with company processes and standards • Hold the team accountable • Identify underperformance and take corrective action • Ensure schedule efficiency and patient flow • Oversee chart audits and documentation compliance • Work directly with leadership on performance reporting • Drive consistency across multiple locations