Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: SUMMARY OF POSITION Centerstone's outpatient clinic in Shelbyville, TN is seeking a therapist to provide therapy to clients with mental health and substance abuse diagnoses. Seeking individuals who are able to provide individual, family, and group therapy in the clinic setting. Providers would be responsible for performing initial assessments, diagnosing mental illness, maintaining treatment plans, and completing all clinical documentation in a timely manner. This position is located in a busy community mental health clinic that works with a diverse clientele through in-person and telehealth appointments. Must be comfortable with working with a variety of clients of all ages, sexes, genders, orientations, intellectual abilities, races and ethnicities. Position includes providing direct therapy services for children/adolescents, adults, and families. In this position, therapists are required to complete all clinical documentation: initial intake assessments, treatment plans, progress notes, and internal referrals. ESSENTIAL DUTIES & RESPONSIBILITIES - Develop therapeutic rapport with clients – Meet with clients as scheduled to aid in development of therapeutic relationship. - Diagnostic Assessment – Formulate a provisional diagnostic assessment based on information presented, identify need for risk assessment (to include substance use assessments). - Concurrent Documentation – Completes documentation within 24 hours. - Provide assessment services, individual (and possibly family) therapy to those identified with substance use issues. - Treatment Planning – Developing, writing, implementing, evaluating and revising overall treatment goals/objectives and plans per ongoing assessment of needs and input from the individual based on their identified strengths. - Therapeutic Interventions – Use of empirically based modalities to engage and manage their mental health or substance abuse diagnosis. - Progress notes completed within current agency guidelines. - Responds to supervisory request for urgent care situations and coverage for vacant caseloads. This includes telephones and face to face intervention. - Keeps administrative supervisor informed of all potential issues that could impact the program or the organization. KNOWLEDGE, SKILLS & ABILITIES - Effectively communicate via written, verbal, in person and virtual methods. - Proficient in Microsoft Office products - Coordination, ability to organize, and plan are critical for this role - Responds to needs of consumers in a timely and professional manner. - Demonstrates good clinical judgment in decision making regarding consumers. QUALIFICATIONS Education Requirements - A Master’s degree is required in one of the following fields: Clinical Psychology, Mental Health (MH) Counseling, Social Work, Marriage and Family Therapy, and/or a specialization in MH Counseling - License-eligible in respective discipline preferred. OR - Applicants with a Master’s degree in a related field (outside of the disciplines listed above) must meet the following criteria: - Completion of at least 24 graduate-level semester hours in psychology, social work, counseling, or other behavioral health-related coursework. - Relevant coursework and work experience in the following areas: - Clinical treatment and treatment planning - Appraisal and assessment of mental disorders - Psychopathology - Use of the DSM for diagnostic purposes within a clinical internship or practicum in a behavioral health setting Experience Requirements Clinical experience is required. This may be fulfilled through clinical practicums or internships completed as part of a master’s degree program. Certification/Licensure N/A Starting Salary Range: $50,000 - $55,000 PHYSICAL REQUIREMENTS Standing – 10% Sitting – 90% Squatting – Occasional Kneeling – Occasional Bending – Occasional Driving – Occasional Lifting – Occasional DISCLAIMER The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands. Time Type: Full time Pay Range: $0.00--$0.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: - Medical, dental, and vision health coverage - Flexible Spending and Health Savings Accounts - 403b retirement plan with company match - Paid time off and ten paid holidays - AD&D Insurance, Life Insurance, and Long Term Disability (company paid) - Employee Resource Groups - Continuing education opportunities - Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.

About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description At CityMD, we believe quality care shouldn’t end when your visit does. Our Aftercare team, comprised of Patient Care Coordinators (PCCs), provides a seamless patient experience through timely follow-up and support. PCCs are customer-focused professionals who assist patients with general, clinical, and laboratory-related inquiries following their urgent care visit. This role offers an excellent opportunity for individuals interested in or pursuing a career in the healthcare field. Essential Functions/Responsibilities • Handle a high volume of inbound and outbound phone calls • Review lab results and communicate recommendations provided by Aftercare clinicians • Respond to patient clinical inquiries in accordance with established workflows and SOPs • Obtain and upload patient clinical documents into the medical record • Report applicable cases to the Department of Health (DOH) • Ensure all patient interactions are accurately documented and strive for one-call resolution • Respond promptly to tasks assigned through CRM (Salesforce) and EMR (Athena) systems • Effectively multitask across multiple systems to provide timely patient support and follow-up after clinical visits • Adhere to all HIPAA guidelines and organizational policies • Meet departmental goals and key performance indicators (KPIs) Qualifications • High school diploma or GED required • Strong passion for customer service and patient satisfaction • Ability to manage a high volume of calls and casework daily • Demonstrates a courteous, empathetic, and professional demeanor • Excellent communication, interpersonal, and organizational skills • Receptive to feedback, with a willingness to learn and embrace continuous improvement • Flexible to work a full or part time schedule, including weekends, rotating shifts, and holidays • Prior call center or clinical laboratory experience preferred • Bilingual or multilingual skills are a plus Physical Requirements This job may require sometimes repetitive tasks. This is a non-exempt position. The salary range for this role is $18.00-$20.00/hr. Pay Range: $16.06 - $19.66 Hourly The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you. The role: As a key frontline team member at Better Life Partners, you will serve as a primary point of contact for members, helping them understand, coordinate, and access the care and support they need. You’ll embody our core values by delivering compassionate, organized, and responsive support to ensure every member feels seen, heard, and cared for. This is a Remote position. Unless otherwise agreed upon, all candidates must reside in-market. Our team provides services Monday through Saturday, 8:30 a.m. to 8:30 p.m. Eastern Standard Time. Shifts are 8 hours. Team members must be able to work at least three evening shifts per week. The work schedule would be Tuesday through Thursday, 12:00 to 8:30 PM, and Friday through Saturday, 8:30 to 5:00 PM. What you will do: - Demonstrating and communicating the core values of Better Life Partners in every interaction - Conducting initial assessments to identify members’ social, behavioral, and medical needs - Creating and executing personalized care navigation plans, tailored to help members access critical resources and services - Guiding members through complex healthcare systems, including scheduling appointments, referrals, follow-ups, and care coordination - Reviewing relevant member information prior to each session and sharing it with Counselors and Medical Providers to ensure coordinated care - Greet members virtually and assist them with accessing and navigating the virtual meeting platform - Providing technical support and troubleshooting to members experiencing issues with the virtual care platform. - Handling new and returning member intakes, including onboarding and appointment scheduling - Meeting members’ social needs, such as housing, food, transportation, and other critical resources, by identifying barriers to care and connecting them with appropriate services - Communicating proactively with internal teams (Counselors, Providers, Leadership, and the Member Services Team) to ensure alignment on member needs and status - Documenting all member interactions accurately and in a timely manner in the electronic health record (EHR) and other tracking systems - Providing education and resources to support member' understanding of their care plans and improve health literacy. - Supporting special operational projects and contributing flexibly to organizational needs with an "all hands on deck" attitude You are a good fit if you have: - A High School Diploma or equivalent (required) - Willingness and eagerness to learn, be flexible, and assist teammates when needed - Excellent time management and organizational skills - Strong work ethic and reliability - Ability to multitask in a fast-paced, team-oriented environment - Reliable internet access and strong computer skills - Certified Recovery Support Worker (CRSW) credential (preferred) It will also be great if you have: - A Bachelor's Degree or equivalent work experience - Passion for working in the healthcare field or substance use recovery - 1+ year(s) experience in a Medication-Assisted Treatment (MAT) program - 1+ year(s) experience in case management or care navigation Work location requirements: - BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: - Must have reliable internet service with a fast upload/download ability - Ability to ensure that any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions $20.22 - $25.16 an hour The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Role Description The Associate Care Navigator will conduct case management on behalf of the client and Southern Scripts ensuring specialty drug spend trend management savings in accordance with client agreement. This position will solution for lowest cost drug while working in a high touch member centric manner, establishing a member relationship as a single point of contact. The Associate Care Navigator will provide targeted, personalized service based on a holistic view of the member, benefits, health information, and engagement. This may include site of service transitions and all other RxCompass component saving methods. This may include both medical and PBM claims. Member engagement would include telephone, written correspondence, fax, or app. Member engagements are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult, and educate members and providers by delivering individualized programs based upon the member’s unique needs and preferences. - Utilizes resources to assist members in understanding components of Southern Scripts products including claims, accumulators, usage, balances, and cost sharing. - Support the success of Southern Scripts and our clients through the development, presentation, and implementation of member-centric solutions that drive down the cost of specialty medications, while maintaining a positive member experience. - Supports department and client requirements in the meeting of turnaround times by working as needed to ensure all referrals are handled with a focus on a timely specialty drug service solution. - Provides support in meeting client expectations regarding efficiency, service levels, privacy maintenance, and quality of decision-making. - Responsible for maintaining compliance with ERISA, HIPAA, and client specific requirements. - Works as part of the team to meet business unit objectives. Expects and accepts work in an environment where change agility is fundamental to success. - Ability to deal with a diverse customer base in a friendly manner, including medical and pharmacy office providers, hospitals, members, home infusion providers and other vendors inclusive of our drug cost saving efforts. - Must display empathy and effective listening skills to deliver successful cost savings transitions of care. - The ability to balance compassion, integrity, discretion, and sound judgement, with a strong desire to achieve and exceed expected metric. - A proven background in medical/pharmacy benefits, particularly as these relate to specialty medications. - Respect work rules and procedures. - Acts as an advocate for change. - Abide by all obligations under HIPAA related to Protected Health Information (PHI). - If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. - Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. - Flexibility to understand, appreciate and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications - High School degree, some college preferred or equivalent experience. - 1-2 years’ experience with member engagement with PBM and Medical background. - 1-2 years’ Specialty Pharmacy or PBM experience. - 1-2 years’ CRM platform experience. - 1-2 years’ experience collaborating with Clinical, Prior Authorization, sales, account management, senior executive, and various external client facing relationships. Requirements - Full-time, hourly/non-exempt position. - Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. - Ability to work extended hours, weekends and holidays pursuant with industry demands, although this would not be typical. - This position could require overnight travel from remote location. Benefits - RxCompass, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. - In addition to federal law requirements, RxCompass, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. - This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. - RxCompass, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. - Improper interference with the ability of RxCompass, LLC employees to perform their job duties may result in discipline up to and including discharge.