Better Life Partners

• interact regularly with clients, referral sources, field staff, and members of the local community • serve as a resource for clients and community partners, guiding them on the path to recovery • work side by side with a high impact team of medical providers, recovery coaches and coordinators • provide detailed feedback and maintain clinical progress notes on clients • facilitate group therapy sessions for clients • collaborate with community partners on case management and care coordination efforts • manage group dynamics with strong, professional judgement and ensure compliance with regulations • attend regular training, meetings, and supervision as necessary

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you. The role: In this role, you will interact regularly with clients, referral sources, field staff, and members of the local community. You will be a resource for clients and community partners, guiding them on the path to recovery. You will work side by side with a high impact team of medical providers, recovery coaches and coordinators, helping clients to thrive. Your work is essential and your constant feedback will be expected to help clients reach the best outcome possible. Unless otherwise specified, this position is remote (work from home) with expectation of attending team meetings quarterly. A potential for hybrid capability further in the future is preferred. What you will do: - Demonstrating and communicating the core values of Better Life Partners - Facilitating group therapy sessions for Better Life Partners clients - Familiarizing with and utilizing Better Life Partners evidence-based curriculum guides and training - Providing detailed feedback and maintaining clinical progress notes on clients - Counseling one-on-one with clients, when deemed necessary - Participating in Better Life Partners’, community research and public health partners’ research and data collection efforts - Formulating and maintaining treatment plans for each client served - Collaborating with community partners and Better Life Partners providers on case management and care coordination efforts - Adhering to professional and ethical work standards, enforcing appropriate counselor/client boundaries - Managing group dynamics and problem behavior with strong, professional judgement and in a way that does not jeopardize group integrity - Maintaining compliance with federal, state and local regulations for licensing and billing purposes - Attending and engaging in regular training, company meetings, monthly counselor consultation, and supervision as necessary You are a good fit if you have: - Bachelor or Graduate degree in mental health, social work, psychology, addictions or related field - NH License as LADC, MLADC, LMFT, LCMHC, LICSW; - Master level preferred - 2-3 years of experience working with substance use or related field - Valid driver’s license It will also be great if you have: - Demonstrated experience leading groups therapy sessions, interacting, engaging, and connecting with individuals and groups over telehealth/zoom - Comfortable working with an EMR and/or EHR system, including updating clinical notes - Willingness to travel locally within the communities we serve - Must be able to have a flexible schedule, including the ability to work 2 evenings a week to meet our member’s needs - Self-motivated to help as many people as possible Team player with an “all hands on deck” positive attitude, organized/able to multitask - Strong interpersonal skills and a professional demeanor - Bi-lingual Spanish proficiency Location requirements: - BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: - Must have reliable internet service with a fast upload/download ability - Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions $48,230 - $63,525 a year The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. #LI-JH1 In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

• Interact regularly with clients, referral sources, field staff, and members of the local community • Be a resource for clients and community partners, guiding them on the path to recovery • Work side by side with a high impact team of medical providers, recovery coaches and coordinators • Provide constant feedback to help clients reach the best outcome possible

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you. The role: As a key frontline team member at Better Life Partners, you will serve as a primary point of contact for members, helping them understand, coordinate, and access the care and support they need. You’ll embody our core values by delivering compassionate, organized, and responsive support to ensure every member feels seen, heard, and cared for. This is a Remote position. Unless otherwise agreed upon, all candidates must reside in-market. Our team provides services Monday through Saturday, 8:30 a.m. to 8:30 p.m. Eastern Standard Time. Shifts are 8 hours. Team members must be able to work at least three evening shifts per week. The work schedule would be Tuesday through Thursday, 12:00 to 8:30 PM, and Friday through Saturday, 8:30 to 5:00 PM. What you will do: - Demonstrating and communicating the core values of Better Life Partners in every interaction - Conducting initial assessments to identify members’ social, behavioral, and medical needs - Creating and executing personalized care navigation plans, tailored to help members access critical resources and services - Guiding members through complex healthcare systems, including scheduling appointments, referrals, follow-ups, and care coordination - Reviewing relevant member information prior to each session and sharing it with Counselors and Medical Providers to ensure coordinated care - Greet members virtually and assist them with accessing and navigating the virtual meeting platform - Providing technical support and troubleshooting to members experiencing issues with the virtual care platform. - Handling new and returning member intakes, including onboarding and appointment scheduling - Meeting members’ social needs, such as housing, food, transportation, and other critical resources, by identifying barriers to care and connecting them with appropriate services - Communicating proactively with internal teams (Counselors, Providers, Leadership, and the Member Services Team) to ensure alignment on member needs and status - Documenting all member interactions accurately and in a timely manner in the electronic health record (EHR) and other tracking systems - Providing education and resources to support member' understanding of their care plans and improve health literacy. - Supporting special operational projects and contributing flexibly to organizational needs with an "all hands on deck" attitude You are a good fit if you have: - A High School Diploma or equivalent (required) - Willingness and eagerness to learn, be flexible, and assist teammates when needed - Excellent time management and organizational skills - Strong work ethic and reliability - Ability to multitask in a fast-paced, team-oriented environment - Reliable internet access and strong computer skills - Certified Recovery Support Worker (CRSW) credential (preferred) It will also be great if you have: - A Bachelor's Degree or equivalent work experience - Passion for working in the healthcare field or substance use recovery - 1+ year(s) experience in a Medication-Assisted Treatment (MAT) program - 1+ year(s) experience in case management or care navigation Work location requirements: - BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: - Must have reliable internet service with a fast upload/download ability - Ability to ensure that any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions $20.22 - $25.16 an hour The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

• Interact regularly with clients, referral sources, field staff, and members of the local community. • Be a resource for clients and community partners, guiding them on the path to recovery. • Work side by side with a high impact team of medical providers, recovery coaches and coordinators. • Help clients to thrive and provide constant feedback to help clients reach the best outcome possible.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will interact regularly with clients, referral sources, field staff, and members of the local community. You will be a resource for clients and community partners, guiding them on the path to recovery. You will work side by side with a high impact team of medical providers, recovery coaches and coordinators, helping clients to thrive. Your work is essential and your constant feedback will be expected to help clients reach the best outcome possible. This is a remote position. Unless otherwise agreed upon all candidates must reside in-market. - Demonstrating and communicating the core values of Better Life Partners - Facilitating group therapy sessions for Better Life Partners clients - Familiarizing with and utilizing Better Life Partners evidence-based curriculum guides and training - Providing detailed feedback and maintaining clinical progress notes on clients - Counseling one-on-one with clients, when deemed necessary - Participating in Better Life Partners’, community research and public health partners’ research and data collection efforts - Formulating and maintaining treatment plans for each client served - Collaborating with community partners and Better Life Partners providers on case management and care coordination efforts - Adhering to professional and ethical work standards, enforcing appropriate counselor/client boundaries - Managing group dynamics and problem behavior with strong, professional judgement and in a way that does not jeopardize group integrity - Maintaining compliance with federal, state and local regulations for licensing and billing purposes - Attending and engaging in regular training, company meetings, monthly counselor consultation, and supervision as necessary Qualifications - Bachelor or Graduate degree in mental health, social work, psychology, addictions or related field - Maine License as LADC or CADC - 2-3 years of experience working with substance use or related field - Valid driver’s license - Willingness to travel within Maine Requirements - Availability to work Saturdays - Demonstrated experience leading group therapy sessions, interacting, engaging, and connecting with individuals and groups over telehealth/zoom - Comfortable working with an EMR and/or EHR system, including updating clinical notes - Willingness to travel locally within the communities we serve - Must be able to have a flexible schedule, including the ability to work 2 evenings a week to meet our member’s needs - Self-motivated to help as many people as possible - Team player with an “all hands on deck” positive attitude, organized/able to multitask - Strong interpersonal skills and a professional demeanor - Master's in a related field Location requirements BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. - Must have reliable internet service with a fast upload/download ability - Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions Compensation $48,230 - $63,525 a year. The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. Benefits In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you. The role: Our organization is seeking a Medication Associate to join our Central Member Services department / Medication Management Team. This is a full-time position with a rapidly growing company that will be loaded with challenges, excitement, and opportunity. To be successful in this role, you will be able to have very acute attention to detail, thrive in a fast-paced, dynamic environment, and be able to provide excellent customer service. You are excited about our mission and committed to helping people through a sometimes difficult system. Ultimately, you will ensure our members receive their medications in a timely fashion. Schedule: the expected schedule for this role is 12:00pm est to 8:30pm est, Monday-Friday. This position is remote. Candidates must reside in one of the following states: District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Virginia, or Connecticut. What you will do: - Delivering quality customer service to members, responding to inquiries, questions, or requests, and referring them to the appropriate parties where necessary including inbound/outbound calls, text, and email - Coordinate with members, Member Service Associates, medical providers, insurance companies, and pharmacy staff to ensure accurate prescriptions - Ability to troubleshoot complex issues with pharmacies and insurance companies to ensure medication is available when needed - Review and interpret medication history data from all available sources, including the Prescription Drug Monitoring Program (PDMP) - Processing bulk electronic prescriptions and evaluating in the internal system for completeness and accuracy - Recording medical histories while maintaining confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations - Determine the need for Prior Authorizations and process as required - Troubleshoot these issues when necessary You are a good fit if you have: - Proven work experience in a pharmacy, medical office, or hospital or similar role - A pharmacy technician certification (CPhT) or a licensed practical nurse (LPN) / licensed vocational nurse (LVN) license - Familiarity with the medication prescribing life cycle - Inbound call experience required It will also be great if you have: - Excellent communication skills - Strong attention to detail - The ability to use a computer and navigate multiple systems simultaneously - Necessary math skills for calculating complex medication quantities and durations - Extensive customer service experience; comfortability with speaking over the phone, texting, and emailing - Experience working in a fast-paced work environment, remote work a plus - Must be dependable - Ability to work effectively in a close-knit team and independently Work location requirements: - BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: - Must have reliable internet service with a fast upload/download ability - Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions $18.53 - $24.63 an hour The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Who we are: At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever. We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose. If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you. The Role: As a Member Services Associate, you will play an integral role in the provision of care and services to our members. The Member Services Associate is a critical first line of contact with our members, setting the tone for how our services are experienced and accessed. The role focuses on connecting our members to the appropriate care teams, scheduling appropriate services, answering questions and troubleshooting our members’ telehealth experience in addition to interacting with community partners, pharmacies, and labs. The Member Services Associate helps members navigate the services and teams within BLP and paves the way for members to receive timely services. To be successful in this role, you have a passion for understanding the needs of others, problem-solving and finding solutions, thrive in a fast-paced, dynamic environment, and succeed at providing excellent customer service. You are flexible, adapt well to change, and most importantly, you are excited about our mission and committed to helping people through a sometimes difficult system. Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, or Connecticut. What you will do: - Demonstrate and communicate the core values of Better Life Partners; Love, Act, Partner, Advocate, and Grow - Act as a concierge for our services - Promptly, professionally, and accurately respond to calls, emails, and text messages - Coordinate meetings over Zoom between our members and providers or counselors. - Accurately collect or verify member demographic, insurance, and additional information to ensure the member's profile is accurate and up to date in our proprietary electronic medical record platform - Quickly identify member needs, clarify information, and transfer member calls to the right department - Offer assistance and guidance to members in navigating their treatment plan, scheduling and rescheduling appointments, and liaising with clinical staff as needed - Provide personalized support to members throughout their recovery journey, addressing any questions or concerns with compassion and understanding - Exhibit cooperation, and flexibility, and provide assistance when interfacing with members, colleagues, and external partners - Uphold the highest level of discretion and confidentiality when handling member information - Continuously seek opportunities to enhance the member experience You are a good fit if you have: - High school diploma or GED required - Skills of handling complex inquiries normally obtained through 3 or more years of customer service experience (either via telephone, email and/or text) - Proven experience working effectively in a remote work environment - Strong computer literacy with the ability to multitask in a fast-paced environment is required - Previous experience working with individuals diagnosed with substance use disorders is a plus - Willingness and eagerness to learn, be flexible, and assist members and colleagues as needed - Strong interpersonal and communication skills, with the ability to interact effectively with members from diverse backgrounds - Excellent time management and strong attention to detail - Exceptionally strong work ethic - Bilingual ability is a plus but not required It will also be great if you have: - A college degree - Great listening skills with a passion for helping others. Delight and act with urgency solving problems for others and anticipating needs, with empathy and compassion for the unique needs of our members - The ability to be a team player with an “all hands on deck” attitude Work location requirements: - BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs. When working from home, the requirements include: - Must have reliable internet service with a fast upload/download ability - Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location - Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions $21.15 - $25.48 an hour The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose. We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

• Review denied claims based on assigned markets, payers and work queues within our practice management system • Accurately and efficiently processes requests for denied claims information using website portals and outbound phone calls for all Commercial, Medicare and Medicaid insurance payers • Researches and responds to documentation requests from insurance carriers in a timely manner • Processes appeals of insurance denials and follows-up until the appeal is resolved • Obtains, reviews and updates patient demographics and insurance information within both EHR and practice management billing system as needed • Complete timely follow-up on claims submitted to payer, but no response or ERA after 45 days to resolve any pending issues with claim and payer within timely filing limits • Documents clear and concise activities performed in the system for each account worked • Adheres to all HIPAA (Health Insurance Accountability and Portability Act) guidelines and regulations • Ability to consistently maintain productivity and quality expectations as defined by the leadership team • Alert management to irregularities, insurance trends and areas of concern with reimbursement • Completes other tasks and projects as assigned by RCM Leadership