Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title: CX Transformation Principal Location: Virtual, home-based office Come shape the future of CX at MCA. The CX Transformation Principal leads the strategic and business transformation components of enterprise CX programs and pursuits. This role works closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes. The Principal serves as a trusted advisor to client leadership and partners closely with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem, including Dynamics 365, Power Platform, and AI solutions. This role plays a critical leadership position across the engagement lifecycle — from pursuit shaping and executive advisory through program delivery — ensuring that technology implementations translate into meaningful improvements in sales effectiveness, customer experience, and commercial operations. In addition to client-facing responsibilities, the Principal contributes to the growth and maturity of the MCA’s CX capabilities by helping to develop consulting assets, mentor consultants, and build scalable methodologies that support the firm's continued expansion in enterprise CE/CX transformation. Responsibilities - CX strategy and business transformation expertise - Lead the development of CX transformation strategies, operating models, and commercial process improvements. - Advise clients on best practices for modernizing customer engagement capabilities and scaling new processes across the enterprise. - Develop transformation roadmaps and value realization frameworks. - Ensure CX technology implementations support broader business objectives related to sales effectiveness, customer experience, and operational efficiency. - Presales and strategic pursuit support - Support business development and strategic pursuits by helping shape CX transformation strategy and executive narratives. - Participate in key client conversations, executive briefings, and discovery sessions to help position the firm’s CX capabilities. - Collaborate with solution architects and sales teams to develop differentiated transformation approaches for prospective clients. - Provide strategic guidance to proposal development, executive presentations, and pursuit strategy. - Engagement leadership & strategic oversight - Provide strategic guidance across engagements, ensuring alignment between business transformation objectives and solution delivery. - Drive executive stakeholder alignment by helping ensure transformation initiatives remain focused on measurable business outcomes. - Provide oversight across multiple workstreams including business transformation, solution delivery, change management, and data strategy. - CX growth & capability development - Help define and evolve MCA’s CX transformation methodology and consulting approach - Develop repeatable frameworks, tools and accelerators that improve the quality, consistency and scalability of CX transformation engagements - Mentor business process and functional consultants, helping develop transformation and consulting capabilities. - Support recruitment, onboarding, and capability development of new team members. - Foster collaboration across CX strategy, delivery, and technology teams across MCA. Required Qualifications - Min. 6 years of years of consulting or industry experience leading enterprise business transformation initiatives - Experience building transformation strategies around customer experience, customer engagement, commercial operations or CRM enablement - Demonstrated experience working with senior business stakeholders and executive leadership teams to deliver complex business & technology transformation programs - Experience supporting strategic pursuits or business development initiatives - Experience with Microsoft Dynamics 365 CE or similar CRM platforms - Experience working with industrial, manufacturing or distribution organizations - Familiarity with emerging AI-enabled customer engagement and commercial analytics capabilities - Bachelor’s degree in a related field or equivalent combination of education and experience; MBA is a plus - Background in consulting firms (Big 4, global SI or boutique transformation consultancies) desirable Skills - Ability to structure and guide large-scale enterprise transformation programs - Executive presence with the ability to advise senior stakeholders on complex transformation initiatives - Strong facilitation and stakeholder alignment capabilities across business and technology teams - Relationship-building skills that foster trusted client partnerships - Excellent communication and presentation abilities for executive audiences - Advanced proficiency in PowerPoint and visual storytelling, with the ability to synthesize complex concepts into clear, executive-ready content - Ability to contribute to internal practice leadership, capability development, and knowledge sharing - Readiness to travel up to 30% $175,000 - $200,000 a year Additional annual bonus up to $50,000 (paid quarterly) Why work for MCA Connect? Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package: · Work/Life Balance with Unlimited Paid Time Off (UPTO) · 401k Plan with Company Matching Contribution · Monthly Stipend for Home Office Expenses · Subsidized Medical, Dental and Vision Coverage · Health Savings and Flexible Spending Accounts · Company Paid Life and Disability Insurance · Training, Certification and Continuing Education Support MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients. MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!

We are seeking a highly organized and detail-driven Remote Operations & Workflow Specialist to support daily processes, manage scheduling tasks, and help ensure workflows move efficiently from start to finish. This fully remote role is ideal for someone who enjoys keeping systems structured, tracking progress, and maintaining organization across multiple moving parts. In this position, you will play a key role in supporting both client-facing and internal operations by organizing incoming requests, monitoring timelines, and ensuring tasks are completed accurately and on schedule. You will communicate with clients and team members to gather important details, provide updates, and ensure all information is properly documented and up to date. This role is best suited for someone who is proactive, dependable, and comfortable working independently while balancing multiple responsibilities. Strong attention to detail, organization, and clear communication are essential to maintaining smooth and efficient workflows. Key Responsibilities - Coordinate daily workflow activities and monitor task progress - Organize incoming requests and ensure timely movement through each stage - Manage scheduling, confirmations, and process updates - Communicate with clients and team members to gather details and provide updates - Track outstanding items and follow up to ensure completion - Maintain accurate and organized records within internal systems Qualifications - Strong organizational and communication skills - High attention to detail and effective time-management abilities - Comfortable using digital tools, scheduling platforms, and online systems - Ability to work independently in a remote environment - Administrative, coordination, or customer service experience is a plus, but not required What You'll Get - 100% remote, work-from-home flexibility - Flexible scheduling options - Structured onboarding and ongoing training - Continuous support and access to team resources - Opportunity to build valuable operations and coordination skills Additional Details - Fully remote position - Supportive and collaborative team environment - Opportunities for long-term growth and development - Applicants must be authorized to work in the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions Why Join Us: If you enjoy organizing processes, keeping tasks on track, and supporting a smooth and efficient workflow behind the scenes, this role offers a flexible opportunity to grow your skills in a structured remote environment.

• Act as the primary Payments SME for the Sales organization, assisting with the negotiation and positioning of Toast’s product offerings for MME prospects. • Perform complex payments data analyses to drive informed pricing decisions and manage related financial data sets. • Lead cross-functional strategic projects to improve operational processes and optimize Toast’s payments infrastructure for scale. • Manage high-level customer interactions and resolve complex payments inquiries to ensure a seamless merchant experience. • Act as a mentor and resource for junior team members, fostering technical growth and best practices within the team. • Monitor and maintain internal Service Level Agreements (SLAs) to ensure timely and accurate support for all internal stakeholders. • Partner with Sales Enablement to develop and deliver educational content regarding Toast’s payments solutions and market positioning. • Utilize Salesforce, Excel, PowerPoint, and SQL on a daily basis to manage workflows, analyze performance, and present findings to leadership.

• Clean, structure, and validate supplier and product datasets using Excel • Perform data quality checks to identify inconsistencies, missing values, and formatting issues • Build formula-driven models using pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF functions • Ensure all datasets are organized, scalable, and reproducible (no hard-coded values) • Compare extracted data with source documents to validate accuracy • Flag and resolve data issues before they impact deployment • Contact US-based suppliers to drive engagement on the platform (not cold outreach) • Follow structured communication scripts and improve delivery over time • Track supplier responses and follow up persistently to ensure completion • Maintain clear communication records and escalate issues when necessary • Build confidence and professionalism in phone-based interactions • Maintain supplier and product records within the platform • Support end-to-end execution of sourcing events • Assist in onboarding new clients and managing workflows • Identify inefficiencies and suggest process improvements • Progress toward owning client accounts independently based on performance