Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The System Analyst I researches, analyzes, and supports the application(s), related hardware, and how the broader ITS Systems will fit the needs of the Health System and/or specific department needs. Serves as the primary contact and expert for the application and related IT system. The analyst works with department management and teams to build, install, and support the applications understand systems requirements. They coordinate all issues that arise during the project for their application area. Primary responsibilities include analyzing work flows and understanding policies, procedures and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application/system functionality is required. A key activity is to work with users to determine project needs, develop proposals, and recommend opportunities for technological and work flow improvement. They function as the primary contact to support the implementation of new projects and upgrades as well as troubleshoot problems and questions from end-users during training, go-live and post go-live periods. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users identify how technology can support business needs and assist with adoption. EEO/AA/Disability/Veteran Responsibilities - Application and IT System Implementation and Support:. - Supports the implementation and maintenance of applications, related IT systems, and hardware including analysis, planning and preparation. - Designs, configures and tests interfaces and reports according to the departmental standards. - Determines the need to create in-house programs to support the new system. - Identifies and recommends changes in workflow, procedures, forms and/or data to make optimal use of the new system. - Provides teammates input to workflow, design, build and testing expertise to ensure a successful implementation. - Assists in resolving major design issues and recommends solutions for resolution. - Analyzes business processes to ensure proper system configuration. - Logs, tracks, and resolves issues and changes related to software code modifications or enhancements. - Meets with users to determine their requirements as it relates to hardware or software needs. - Informs management of all issues that are impacting or will impact assigned area/s. - Teamwork - Creates and maintains regular status reports to immediate manager. - Attends weekly team meetings to discuss team and project related activities, issues, change, communications, and updates. - Completes specific task activities as documented in project plan and/or assigned by manager. - Works with training team to develop application specific training curriculums and materials. - Supports all project team members with application and information systems knowledge. - Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. - Openly shares information with all team members - Willingness to subordinate individual goals for team goals. - Coordinates interactions and activities of vendors, both on-site and off-site. - Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs - Qualifications EDUCATION Associates degree preferred or equivalent experience required. EXPERIENCE Minimum 2 years experience in Healthcare and/or technology strongly preferred. 1-2 years experience in analysis and support of application technology is required. SPECIAL SKILLS Ability to work independently and meet deadlines with minimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required. Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player . Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Familiarity and/or certification in Epic is preferred. Customer Focus: Addresses customer needs by involving the right resources where needed. Asks questions to accurately identify customer needs. Delivers personalized and friendly service to every customer every time. Learns to manage, document and trouble-shoot issue and change tickets. Embraces working with and learning from preceptor. Participates in On-call responsibilities and testing. Problem Solving: Actively participates in team problem solving discussions. Shares data and information to understand the root cause of the problem. Effectively applies knowledge from prior experience. Effectively escalates problems to the appropriate level. Actively seeks collaboration across teams and stakeholders. Innovation: Demonstrates a curious mindset. Demonstrates the courage to ask "why'" Identifies a problem and brainstorms ways to make it better. Adaptability: Open to change as part of continuous improvement. Learns from mistakes and identifies improvement opportunities. Actively seeks information in face of ambiguity PHYSICAL DEMAND Travel to multiple YNHHS facilities is necessary. YNHHS Requisition ID 177251

• Handle customer inquiries via phone, email and chatbots, ensuring prompt, high-quality service; • Open, process, track and close service orders using Salesforce; • Communicate and dispatch service orders to field service engineers strategically, accurately and in a timely manner; • Monitor on-site service execution, ensuring deadlines and quality standards are met; • Ensure all records comply with healthcare regulatory requirements and internal policies, maintaining full traceability; • Schedule preventive and corrective maintenance throughout the lifecycle of medical devices, in accordance with applicable legislation; • Support the shipment of parts and maintenance kits, tracking logistics via SAP; • Record and maintain traceability of calibration and monitoring tools, supporting logistical planning with suppliers; • Actively participate in special projects and continuous improvement initiatives, contributing to process and team development.

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime and weekends. We offer weeks of on-the-job training. The hours during training will be 8:00am to 5:00pm local time, Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Analyze benefit requests and secure all necessary data to ensure appropriate implementation based on applied logic of RxCLAIM™ adjudication system - Implement and maintain benefit requirements within the RxCLAIM™ adjudication system according to the client’s intent and within required turnaround time - Utilize system tools and follow documented processes to perform job functions - Work with various cross-functional departments to implement new and maintain existing benefits within the RxCLAIM™ adjudication system including, but not limited to: - Client and Pharmacy pricing - Formulary updates - Clinical programs - Specialty drug pricing - Perform validation of system benefit configuration and claim testing to ensure accurate adjudication - Perform peer review as assigned - Research and respond to all claims processing inquiries and issues from various cross-functional departments within required turnaround time - Adhere to client performance guarantees, when applicable - Participate in meetings assigned by leadership - Perform other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of experience in a healthcare insurance environment - 1+ years of experience in a PBM (Prescription Benefit Management) environment performing a benefit related function - Microsoft Office proficient - Microsoft Word, Microsoft Excel, and Microsoft Outlook including the ability to open, create, edit, save, and send documents, spreadsheets, and emails, other forms of documents - Ability to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 5:00pm local time. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: - Quality assurance experience - Pharmacy Technician and / or CPHT License - Claim processing experience - RxClaim experience - Data Entry experience Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Experience using critical thinking skills to articulate and inform stakeholders on solutions and issues - Ability to comprehend, analyze data, and calculate results - Ability to problem solve and make educated business decisions - Strong verbal and written communication skills - Ability to work well independently and as a team - Maintain a growth mind set - Proven ability to multi-task with attention to detail, remain focused and motivated in a fast paced, collaborative, and changing environment - Excellent interpersonal, organizational, analytical and time management skills as well as the ability to independently manage projects and deadlines - Capability to use tools and technology to perform daily functions *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will from $23.89 - $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description An OON Analyst is essential for ensuring a company's daily operations run smoothly and efficiently. Their role involves a range of tasks, including: - Managing workflow distribution - Claim reassignment - Data tracking - Daily reporting - Maintaining standard spreadsheets - Providing support and oversight to various departmental queues Serving as a key link between departments, the OON Analyst plays a pivotal role in achieving the organization's operational goals and promoting growth. Qualifications - Minimum High School Diploma or GED - Minimum 2 years of experience in a data tracking and reporting setting - Communication (written, verbal and listening), analytical, organizational, prioritization, technical, etiquette and interpersonal skills - Ability to use Microsoft Teams and related communication applications - Strong Excel knowledge (reading, building, and manipulating reports); including formulas and pivot tables - Ability to track tasks for prioritization, setting deadlines, and maintaining visibility on task progress through platforms like Microsoft Planner, Microsoft Lists, and Outlook calendars - Ability to demonstrate strong technical skills - Ability to work independently and handle confidential information - Ability to work in a fast-paced reporting environment to meet deadlines and production expectations Requirements - Ability to use software and hardware peripherals related to job responsibilities including MS Office Suites with preferred proficiency with Word, Excel, and other database software - Ability to be flexible in quickly shifting priorities and keeping up with changes across multiple tasks in a fast-paced environment while maintaining a positive and cooperative demeanor - Ability to identify issues and escalate for course of action for resolution - Ability to elicit trust and credibility with all levels of the organization - Ability to adjust/alter schedule to meet deadlines - Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone Benefits - Medical (PPO & HDHP), dental and vision coverage - Pre-tax Savings Account (FSA & HSA) - Life & Disability Insurance - Paid Parental Leave - 401(k) company match - Employee Stock Purchase Plan - Generous Paid Time Off -- accrued based on years of service - 10 paid company holidays - Tuition reimbursement - Employee Assistance Program - Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year