• Act as the primary Payments SME for the Sales organization, assisting with the negotiation and positioning of Toast’s product offerings for MME prospects. • Perform complex payments data analyses to drive informed pricing decisions and manage related financial data sets. • Lead cross-functional strategic projects to improve operational processes and optimize Toast’s payments infrastructure for scale. • Manage high-level customer interactions and resolve complex payments inquiries to ensure a seamless merchant experience. • Act as a mentor and resource for junior team members, fostering technical growth and best practices within the team. • Monitor and maintain internal Service Level Agreements (SLAs) to ensure timely and accurate support for all internal stakeholders. • Partner with Sales Enablement to develop and deliver educational content regarding Toast’s payments solutions and market positioning. • Utilize Salesforce, Excel, PowerPoint, and SQL on a daily basis to manage workflows, analyze performance, and present findings to leadership.

• Clean, structure, and validate supplier and product datasets using Excel • Perform data quality checks to identify inconsistencies, missing values, and formatting issues • Build formula-driven models using pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF functions • Ensure all datasets are organized, scalable, and reproducible (no hard-coded values) • Compare extracted data with source documents to validate accuracy • Flag and resolve data issues before they impact deployment • Contact US-based suppliers to drive engagement on the platform (not cold outreach) • Follow structured communication scripts and improve delivery over time • Track supplier responses and follow up persistently to ensure completion • Maintain clear communication records and escalate issues when necessary • Build confidence and professionalism in phone-based interactions • Maintain supplier and product records within the platform • Support end-to-end execution of sourcing events • Assist in onboarding new clients and managing workflows • Identify inefficiencies and suggest process improvements • Progress toward owning client accounts independently based on performance

Position: RCM Team Lead Reports To: RCM Supervisor/Manager Classification: Exempt/Full-Time Location: Remote JOB DESCRIPTION: The Revenue Cycle Management Claims Team Lead will be responsible for all aspects of the claim cycle. This is a dual position with its own workload along with oversight to train, audit and monitor the group for accurate procedures and turnaround. Ensure workflow, including collecting payments stays current and on track with regards to insurance carriers, patients, vendors, and internal interactions. PRIMARY RESPONSIBILITIES: - Identify, analyze, and manage all issues pertaining to accounts receivable. - Coordinate, assign, audit and supervise the work of the staff assigned to ensure productivity standards and goals are consistently met. - Review and analyze past due receivables on a weekly basis. - Monitor AR reconciliations, and related adjustments to ensure accuracy and timely processing. - Establish and maintain productive relationships with key resources, including Managers. - Active participation in weekly AR calls; coordinate activities and share responsibility for projects with other key AR staff. - Establish and maintain the necessary billing and receivables updates/ tracking systems to maximize collections and cash flow. - Work with Managers to determine the level of automation possible and the necessary personnel to achieve collection goals. - Oversee monthly A/R reporting requirements. - Coach and Supervise staff including performance management, mentoring, 1-on-1 s, training needs identification and development, work- flow planning and escalate disciplinary actions to Supervisor/Manager. - Work the aging accounts and collect pending receivable payments from insurance companies. - Prioritize and effectively communicate. - Work with the team to achieve and maintain key AR benchmarks. - Meet Teams Productivity and Quality Goals. QUALIFICATIONS: - Strong decision making, problem solving, and solution finding. - Possesses the ability to work in a constantly changing environment, good judgment skills, and capable of making decisions with attention to detail. - Must have excellent organizational skills and ability to prioritize and coordinate workload with high degree of proficiency and accuracy. - Must have excellent analytical and problem-solving skills. - Ability to work easily and cooperatively with other departments. - Ability to work independently and follow through on tasks without direct supervision. - Ability to work well under pressure in a flexible and expeditious manner. - Must have experience with Microsoft Products and PMS systems, EMR systems, and clearing houses. EXPERIENCE / EDUCATIONAL REQUIREMENTS: Education: Graduate of four-year high school or equivalent (GED). Experience: - One to Two years of leading AR teams, over-all at-least 5 Years of Experience in RCM. - Previous experience in Optical/Vision is highly preferred! - Skills and Knowledge of EMR software functionality and operations. - Proficiency in Microsoft Office Applications.

• Investigate, assess, and report technical issues raised by Customer Support and other departments to the development teams. • Handle the company’s internal accesses and security, including managing Email 2FA, Tailscale VPN, and password systems. • Assist with a variety of operational tasks such as QA support for post-release activities, domain whitelisting, and promotion abuse detection.