• Partner with key customers to understand and help achieve their business, objectives, cybersecurity initiatives, and desired outcomes • Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering routine Executive Business Reviews • Leverage your cybersecurity knowledge to recommend appropriate improvements to current programs and suggest new programs. • Drive adoption to maximize the value of the Immersive Labs Platform • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation • Support customers in operationalizing and incorporating Immersive Labs into their cybersecurity programs sustainably, leveraging platform metrics, custom reports and insights to bring attention to the value created along the journey. • Function as an escalation point and primary liaison between sales, product leadership and client accounts, including being the first sales team resource in answering questions related to service delivery within your accounts. • With the Customer Success Manager (CSM), assist in delivering Executive Business Reviews (EBRs) to customers, providing executive-level reports and insights that help drive long-term account health and expansion opportunities.

• Support the competitive intelligence (CI) function across The Cigna Group • Manage the collection, organization, and analysis of competitive and market data • Translate insights into actionable, executive-ready intelligence • Lead CI research and analysis focused on health system, hospital, and provider-owned organization strategies • Analyze health system market dynamics and competitive positioning • Support internal stakeholders with targeted intelligence on health system needs • Partner cross-functionally with various teams to align intelligence outputs • Own end-to-end intelligence cycles • Conduct dissemination, analysis, and ad hoc modeling of competitor and health system financial information • Leverage AI and Copilot tools for provider-market research

• Conduct in-depth protection reviews (Life, CIC, Income Protection) for customers at the most critical moment of their lives. • Deliver elite, advised recommendations from a large, competitive panel of providers. • Maintain our 4.8/5 Trustpilot reputation by putting the customer’s best interests first, every time. • Work a 39-hour week on a flexible shift pattern (No Saturdays!) designed for performance, not burnout.

• Facilitate life-changing transactions by introducing sell-side opportunities and strategic buyers. • Connect family businesses and entrepreneurs looking to exit, typically ranging from US$50M to US$2B in enterprise value. • Help identify strategic buyers for global mandates, leveraging your network to facilitate meaningful business exits.