• Optimize and manage the company’s global and U.S. immigration programs, policies, and workflows. • Oversee all employment-based immigration cases (H1B, TN, E3, O1, PERM/Green Card processes, etc.). • Partner with external immigration counsel to ensure timely, high-quality case preparation and filings. • Serve as the primary point of contact for employees, hiring managers, and recruiters on immigration matters. • Provide guidance on visa requirements, timelines, transfer options, and long-term immigration planning. • Support international hires during onboarding to ensure smooth work authorization transitions. • Ensure full compliance with federal and international immigration regulations, including I9 verification and E-Verify requirements. • Maintain accurate immigration records, audit documentation, and case tracking systems. • Identify and mitigate risks related to immigration and global workforce mobility. • Collaborate with Talent Acquisition, Legal, People Operations, Compensation, Payroll, and Global Mobility teams. • Advise business leaders on immigration-related risks or impacts associated with hiring, promotions, or internal transfers. • Generate insights and report on visa population, expirations, and program trends. • Drive continuous improvement projects to streamline processes and enhance employee experience.

• Collaborate with Business, Product Management, Engineering, and Data Science teams to scope, build, and scale new system workflows and data exchanges using a variety of technologies, including X12, batch file exchanges over SFTP, and APIs. • Own system and workflow design, data specifications, scoping, development, unit testing, and end-to-end implementation to ensure seamless system integrations. • Test and validate internal workflows, collaborating with business and technical teams on claims processing in the healthcare insurance arena, specifically Medicare Advantage. • Apply knowledge of payment integrity, benefit configurations, clearinghouses, payment platforms, pharmacy claims, and interactions with state agencies to ensure accurate and efficient system integrations. • Troubleshoot the performance, quality, and speed of data exchange transactions, while supporting stateside and offshore teams to ensure accurate, reliable, and timely information flows with external partners. • Analyze data to identify workflow, data exchange, and internal process gaps; develop insights and influence stakeholders across Devoted on technical solution and internal processes and tools improvements to improve efficiency, scalability, and product effectiveness. • Partner with vendors and internal business stakeholders to ensure service level agreements (SLAs) and CMS compliance requirements are met; serve as the primary liaison between Devoted teams and external vendors. • Define, implement, and drive key performance indicators (KPIs) to measure integration success and operational health. • Create technical and support documentation, standard operating procedures and best practices

• Lead the team responsible for cloud, hybrid infrastructure, networking, and platform services • Own engineering quality, architectural integrity, technical standards, and operational readiness of Infra platforms • Drive initiatives including modernization (EKS, EC2, VPC), Terraform IaC improvements, firewall modernization, DNS, certificates, and identity infrastructure • Manage core environments supporting production, staging, development, and shared services • Ensure secure, scalable, cost-efficient, compliant platforms • Maintain strong execution discipline with clear owners, deadlines, and accountability • Partner with SRE, Ops, Incident Management, InfoSec, and Engineering teams • Grow, mentor, and coach systems engineers; build a culture of accountability and craftsmanship

• Lead the team responsible for cloud, hybrid infrastructure, networking, and platform services • Own engineering quality, architectural integrity, technical standards, and operational readiness of Infra platforms • Drive initiatives including modernization (EKS, EC2, VPC), Terraform IaC improvements, firewall modernization, DNS, certificates, and identity infrastructure • Manage core environments supporting production, staging, development, and shared services • Ensure secure, scalable, cost-efficient, compliant platforms • Maintain strong execution discipline with clear owners, deadlines, and accountability • Partner with SRE, Ops, Incident Management, InfoSec, and Engineering teams • Grow, mentor, and coach systems engineers; build a culture of accountability and craftsmanship