• Provide thought leadership and innovative technical solutions for new initiatives • Utilizing agile project management methodologies, manage and configure feature requests within Workday • Support team members and stakeholders with technical issues • Improve workflow processes for efficiency and compliance • Adhere to global data privacy legislation, compliance practices and work with stakeholders to ensure data quality • Stay up to date on Workday releases and assist in release management • Ensure detailed and accurate documentation accompanies all Workday configuration and processes • Identify functional gaps in existing processes or operations when business needs change and provide solutions • Support critical system maintenance and operational tasks within Workday • Provide demos and trainings to internal team members and stakeholders • Build reports, perform data modeling, data analysis, and reporting

• Serve as a subject matter expert in HMDA data management and compliance • Provide advanced support in analysis, testing, and regulatory reporting • Contribute to process development and lead compliance reviews • Act as mentor and resource to junior team members • Conduct root cause analysis and remediate emerging risks impacting HMDA compliance • Participate in Compliance change management processes • Lead execution of HMDA compliance testing programs • Oversee review and resolution of complex HMDA edits • Monitor integrity of HMDA data throughout the loan lifecycle • Collaborate cross-functionally to resolve systemic data quality issues • Prepare and present comprehensive reporting to Compliance leadership • Maintain and improve HMDA-related Standard Monitoring Procedures • Train and support junior compliance staff on HMDA processes • Engage in regulatory research and ensure proactive compliance • Represent Compliance in audit and regulatory examination meetings • Drive enhancements in automation, reporting, and data governance practices

• Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues • Define and translate user requirements for complex systems, educating customers on functionality and limitations while driving optimal application utilization • Collaborate with internal and external teams to support and develop business solutions • Demonstrate service excellence and relationship-building, fostering trust and collaboration with patients, families, employees, managers, medical staff, volunteers, and community partners to maximize productivity and engagement • Apply technical standards and advanced methodologies to solve highly complex problems • Design and refine workflows in partnership with stakeholders • Lead high-performing project teams, driving initiatives from concept to completion with precision and accountability • Analyze and synthesize data to evaluate multiple solutions • Collaborate with peers to create and maintain team-specific documentation • Proactively identify and mitigate risks, troubleshoot issues, and guide root cause analysis for application failures • Translate business needs into system design, configuration, and workflow validations • Develop and execute complex test plans • Serve as a trusted resource during testing and upgrades • Align individual goals with organizational priorities • Plan and manage system downtime, change management, maintenance, and upgrades • Perform capacity planning and vendor management • Flexibility to travel up to 10% and participate in rotational on-call responsibilities to support critical operations

• Job responsibilities include those listed in competencies document. • Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values. • Analyzes, designs, and modifies software applications, including encoding, testing, debugging and installing to support implementation of one or more software modules. system preference modifications, documentation, training or sharing of system functions as appropriate. • Provides more advanced technical expertise than that of an Epic Applications Analyst I. • Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications. • Gathers and works with departments to prioritize development initiatives and activities. • Provides analysis of workflow and implements solutions to meet department needs. • Provides technical/application assistance to clients and IT staff as appropriate. • Assists with coordination of system upgrades and large projects and provides support as required. • Completes tasks on time and meets assignment dates. • Ensures system changes follow change management procedures and protocols. • Creates and maintains all documentation for all assigned applications, and develop, plan and execute testing for supported applications. • Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary. • Participates in support for systems both daily and during implementations. • Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately. • Serves as a mentor to Epic Applications Analyst I. • Occasional travel to other offices to accommodate user needs. • Occasional travel for training classes, implementations and conferences.