Role Description Ready to do work that actually excites you? We are looking for a highly organised and tech-savvy Senior Sales Support Specialist who can provide strong operational, administrative, and data-driven support to the sales team. This role is ideal for someone who understands sales processes, knows how to manage CRM systems with accuracy, and can confidently use AI tools, especially Claude, to improve productivity, reporting, workflow efficiency, and decision-making. This is not just a backend admin role. The right person will be an important part of the sales engine, helping maintain a clean and accurate pipeline, supporting the Sales Director with reporting and insights, improving internal processes, and using AI to make sales operations smarter, faster, and more structured. The ideal candidate should be comfortable working with CRM platforms such as HubSpot, managing sales data, preparing dashboards and reports, coordinating with sales teams, and using Claude to assist with sales documentation, data summaries, email drafts, process notes, meeting recaps, pipeline insights, and workflow optimisation. Qualifications - Bachelor’s degree in Business Administration, Marketing, Management, or a related field is preferred. - At least 3 years of experience in sales support, sales operations, CRM administration, revenue operations, or a similar role. - Strong hands-on experience with CRM platforms, preferably HubSpot, including pipeline management, contact updates, activity tracking, and reporting. - Proven ability to prepare sales reports, dashboards, performance summaries, and operational insights. - Strong working knowledge of Claude, ChatGPT, or similar AI tools, with the ability to use AI for documentation, reporting, data summaries, workflow support, and productivity improvement. - High attention to detail, especially when handling CRM data, sales records, reporting, and documentation. - Strong analytical skills with the ability to interpret sales data and turn information into useful insights. - Excellent communication and coordination skills when working with sales teams, leadership, and cross-functional stakeholders. - Strong organisational skills with the ability to manage multiple priorities while maintaining accuracy and consistency. - Proactive, resourceful, and confident in suggesting process improvements. - Ability to work independently while staying aligned with sales leadership and team priorities. - Comfortable working in a fast-paced sales environment where accuracy, responsiveness, and structure are critical. Requirements - Manage and maintain the sales pipeline by ensuring all opportunities, leads, contacts, and deals are accurately updated in the CRM. - Administer and organise HubSpot, including contact management, deal tracking, workflow updates, activity logging, and data clean-up. - Provide day-to-day sales support to the Sales Director and sales team across documentation, reporting, coordination, and sales activity tracking. - Use Claude and other AI tools to support sales operations, including drafting sales communications, summarising meeting notes, organising client information, creating process documents, and improving workflow efficiency. - Generate sales reports, dashboards, and performance summaries to provide visibility on pipeline health, lead progress, sales activities, and team performance. - Analyse sales data and performance metrics to identify trends, gaps, opportunities, and areas for operational improvement. - Support CRM accuracy by maintaining clean data, removing duplicates, updating records, checking missing information, and ensuring reporting integrity. - Coordinate with sales team members to track pipeline movement, follow up on action items, and ensure clear visibility across active opportunities. - Assist in preparing sales materials, internal reports, client documentation, and operational updates as required. - Support process improvement initiatives by documenting workflows, identifying manual tasks that can be streamlined, and recommending better ways of working. - Use AI responsibly to enhance productivity while maintaining accuracy, confidentiality, and professional judgement. - Support sales team engagement by helping improve collaboration, accountability, communication, and consistency across sales operations. - Assist the Sales Director in executing strategic sales initiatives, monitoring key metrics, and preparing actionable insights for planning and decision-making. - Use Claude to draft, refine, and organise sales-related documents, reports, internal communications, process guides, and client-facing materials. - Create concise summaries from sales notes, meeting transcripts, CRM updates, and pipeline discussions. - Support sales reporting by using AI to identify patterns, clean up information, structure insights, and prepare executive-friendly summaries. - Develop prompt templates for recurring sales support tasks such as follow-up emails, meeting recaps, CRM update summaries, sales activity reports, and pipeline reviews. - Assist in building repeatable AI-supported workflows that reduce manual admin time and improve sales team productivity. - Apply critical thinking when using Claude by reviewing, validating, and refining AI-generated outputs before sharing or using them. - Identify opportunities where AI can improve sales operations, including automation, documentation, reporting, lead tracking, and internal coordination. Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents). - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary). - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Company Description If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.

Role Description As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting Democrats and progressives with your exceptional customer service skills, but you’ll also be getting new customers up and running with our tools. Our staff aren’t just people who do support, they are expert practitioners who make sure our clients are able to accomplish their goals. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. This is an entry-level role, with high expectations for responsiveness, empathy, and consistent knowledge development. - Provide timely responses to inbound support requests with positivity and user empathy - Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team - Knowledge of primary business line/can support Digital at basic level - Escalates complex or urgent issues according to documented protocols - Takes direction from Leadership to meet team claiming standards - Utilizes internal documentation to deliver accurate support - Maintains detailed records of client interactions and resolutions - Participates in team meetings and skills trainings Qualifications - Demonstrated and passionate interest in Democratic + progressive politics and ideals - Good with technology and willing to work with various organizations - At least one year of experience working with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits - Experience using NGP8, EveryAction, VAN, or VoteBuilder - Excellent oral and written communication skills - Strong critical thinking and logical problem-solving ability - Professional phone manner and proven ability to self-motivate - Detail-oriented and great at following up - Previous experience teaching or training, including mentoring or tutoring - Demonstrated history of being a team player - Experience in customer relations or an equivalent field is valued Requirements - Previous experience teaching or training, including mentoring, tutoring, and/or software support - Experience in customer relations or an equivalent field is valued - Experience using NGP Classic or NGP7 as part of day-to-day responsibilities - Experience using the Mobilize platform - This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000 - Unable to consider candidates who require current or future sponsorship for employment authorization Benefits - Comprehensive benefits package that supports health, well-being, and growth - Compensation and benefits may vary based on local standards, laws, and norms - Pay determined by location, skills, experience, and education - Total rewards package may include bonuses, incentives, equity, and a comprehensive benefits program Company Description At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description The Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing, and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations, and customer rescue programs. The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions, and systemic fixes around the opportunities identified through root cause analysis to improve customer experience. - Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels). - Communicate effectively and professionally with CS and non-CS departments. - Work on a detailed root cause analysis. - Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders. A day in the life: You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to the right stakeholders who can fix process or technology that caused customer defect. Qualifications - Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities. - Experience in English-language communication skills, both written and verbal. - 1+ years of customer service experience, or Bachelor's degree in management, business administration, economics, engineering, marketing. - Work flexible shifts including nights, weekends, or holidays in a 24/7/365 environment. - Can work proactively and independently, meet deadlines, and deliver on projects and tasks. - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed. - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in managing and troubleshooting network and experience working with customers with a passion for delivering exceptional service. Requirements - Experience handling confidential information and maintaining professionalism in dealing with senior executives, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround. - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint). - Prior experience in Customer Service. Benefits - Our inclusive culture empowers Amazonians to deliver the best results for our customers. - If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. - If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Role Description The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks, and general knowledge of internet communication protocols provides valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes, and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public. This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction. What Your Impact Will Look Like - Field complex/escalated issues for high value or critical clients - Work directly with clients to understand issues, document in a case, and work towards resolution - Uphold SLA’s regarding responsiveness on individual cases - Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team - Take ownership of technical issues and work with our Engineering and product groups to resolve more advanced issues when necessary - Validate and identify product bugs and document the expected behaviors for resolution - Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps - Resolve escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention - On-call support - Help train more junior members/customer support representatives on our software and processes - Update the ticket tracking system to provide an accurate and current status of support issues - Create Knowledge Base articles to expand the knowledge for handling support issues - Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems Qualifications - Ambitious, self-driven, and an enthusiastic approach to problem-solving - Strong client communication skills, exhibits patience and grace in high stress situations to de-escalate to chart a path towards resolution - 1 year experience providing technical support for cloud-based software or services - Able to convey complex technical issues to other experts, as well as technical novices - You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other - You have a technical degree in Computer Science or equivalent experience (2+ yrs.) Requirements - Good to have but not mandatory if: - You have relational database experience (MSSQL & PostgreSQL preferred) - You have experience with administering windows desktops, servers, and embedded systems - You have enterprise SaaS or web-hosted software knowledge - You have experience with streaming/video playback - You have experience with Github, CI/CD, software deployment Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs - Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more - We bring in special guests from time to time to discuss issues that impact our employee population The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world.