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NSTXL (National Security Technology Accelerator) logo
NSTXL (National Security Technology Accelerator)

Connecting Government and Industry to rapidly deliver mission-critical technology to the end user.

Manager, Member Experience

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 18 moreAll locations: Alabama | California | Colorado | District Of Columbia | Florida | New Jersey | New Mexico | New York | North Carolina | Ohio | Oregon | Missouri | Pennsylvania | South Carolina | Tennessee | Texas | Virginia | Washington | Wyoming

Posted

67 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishWordPress

Job Description

Manager, Member Experience

NSTXL (National Security Technology Accelerator)

• Build and maintain an engaging, thoughtful membership experience from application to renewal that supports a mission-ready membership base. • Establish a structured, repeatable member journey with defined touchpoints and expectations • Identify and address gaps in the member experience to improve engagement and retention. • Act as a front-facing NSTXL representative at tradeshows, member meetings, and industry events. • Collaborate with events team to host quarterly in-person member engagement and networking events. • Ensure events align with overall membership strategy and deliver measurable value to members. • Develop and implement membership growth campaigns. • Strategically expand the membership network, analyzing market trends and competition to identify targets and opportunities. • Work with the Creative team to develop engaging content and nurture campaigns to encourage new member registration. • Define target segments and outreach strategies to drive intentional membership growth. • Manage and optimize the membership portal and networking platforms to increase engagement and improve the user experience. • Work with the website development team to improve the membership experience. • Collaborate with the Membership Coordinator to map, clean up, and manage workflows and data integrations across the portal and CRM systems. • Ensure data accuracy and integrity to support reporting, communication, and decision-making. • Drive process improvements across systems and workflows to improve efficiency and usability. • Report on member success initiatives and improvement plans/roadmaps. • Continuously collect member feedback via surveys and other interactions. • Disseminate feedback across the organization and create plans to address recommendations and improve member experience and education. • Translate data and feedback into actionable insights and measurable improvements. • Establish consistent reporting to track engagement, retention, and growth trends. • Manage and mentor the Membership Coordinator. • Work closely with cross-functional teams, including program marketing, growth, events, and creative, to ensure all membership requirements are met. • Drive accountability and alignment across teams supporting the membership experience. • Collaborate with leadership and various teams to increase the value of membership and develop new member benefits and services. • Manage membership projects and deadlines using tools such as content calendars and project management software. • Identify and implement new programs, benefits, or engagement channels to strengthen member participation.

Job Requirements

  • Bachelor’s degree in Marketing, Business, or a related field.
  • Minimum five (5) years of marketing or related experience.
  • Minimum two (2) years managing a membership community.
  • Minimum two (2) years of experience managing a team.
  • Minimum two (2) years experience owning or supporting a full customer or membership lifecycle.
  • Demonstrated experience working with marketing automation, CRM, and CMS platforms such as HubSpot or WordPress.
  • Nice to Have: Experience with Canva or similar design tools; Adobe.
  • Creativity and a passion to grow and nurture a membership community.
  • Ability to build and implement a comprehensive membership strategy and member success roadmap.
  • Comfortable speaking publicly, traveling, and attending events, and networking with industry and government representatives.
  • Deep understanding of customer journeys and lifecycles with experience creating acquisition, retention, and engagement strategies.
  • Advanced reporting skills with the ability to collect data and translate it into meaningful insights.
  • Strong planning, organizational, and problem-solving skills.
  • Team-oriented with a focus on creating exceptional experiences.
  • Strong ability to connect data, strategy, and execution to drive measurable outcomes.

Benefits

  • Health Insurance: Medical and dental – company pays 90% of premiums for individual coverage and for family coverage
  • Vision Insurance: Fully covered
  • Retirement Plans: 401(k) with employer match up to 4%
  • Paid Time Off: Paid sick and safe leave, federal holidays, floating holiday + your birthday, and generous vacation
  • Other: Basic Life & AD&D policy company paid
  • Voluntary Life
  • Flexible & remote work structure
  • Wellness reimbursement plan & mental health support
  • Community sponsorships
  • Donation matching
  • Professional development allowance

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