Tech Service Specialist (Biomedical Engineer) - Inland Empire - Business Unit: Draeger, Inc., Job-ID: 1097 - - Location: Los Angeles - Function: Service - Work Location: Field Service - Employment Type: Permanent The Job Responsibilities We are hiring a Tech Service Specialist (Field Biomed Engineer) to cover the Inland Empire Must live in the designated territory. We are seeking an experienced technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support. - This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius. You must live within the assigned territory. - The company provides a vehicle for this role with personal use allowed. - Schedule and perform routine periodic manufacturer’s certification on medical equipment at customer locations (Hospitals, Surgical Centers, etc.) in accordance with service contract and company procedures and standards. - Evaluate, diagnose and repair malfunctioning equipment in response to service calls. - Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication. - Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities. - Promote customer satisfaction through proactive, professional communication with the Customer. - Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. - Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. - Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc. - Provide information and feedback to Technical Support and Factory for problem identification and resolution. - Performs other duties as needed and assigned. Your Qualifications Education: - Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience. Experience: - Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training. - Minimum of 1 year of field service experience required. Strong customer communication skills are necessary for daily customer interaction. - Minimum of 4 years biomedical or field service experience with medical devices - Previous computer networking experience preferred. - Must have good communication skills and be able to effectively articulate and communicate company and product information to external and internal customers. - Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution. - Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates. - Demonstrates aptitude for learning new technologies. - Must have a valid drivers’ license and acceptable driving record. - Must be able to travel within territory and willing to travel outside of territory when needed. - Position offers flexibility to where you can set your own schedule, but due to customer needs, you should expect some afternoon, evening and overnight hours. - Possesses & maintains expert level support for all modalities for which training has been provided. - Demonstrates initiative and is results oriented. The targeted pay range for this position is typically between $34.00-$40.00 per hour. We note that the base pay offered is based on market location and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.​ This position is eligible for overtime pay. Dräger Benefits At Draeger, Technology for Life means supporting our people in every aspect of their lives. We offer a competitive benefits package that may include: - Medical, dental, and vision insurance - Life, short- and long-term disability coverage - 401(k) with company match - Over 4 weeks of paid time off, plus holidays and parental leave - Flexible spending accounts and employee assistance program Select locations also offer free parking, an on-site gym, cafeteria, and game room. Talk to your Draeger recruiter to learn more! Who we are We’re hiring! If you want your contributions to make a real difference, check out this new career opportunity with us at Draeger where we are led by the guiding principle “Technology for Life”. Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Draeger is an Equal Opportunity Employer. Interested? Please, apply directly through our career portal. We look forward to receiving your application.

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub. Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub. We are seeking a highly skilled and motivated individual to join Docker to execute our customer onboarding initiatives. This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process. The ideal candidate will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team. Responsibilities: Customer Onboarding and Provisioning: - Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers - Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience - Iterate and improve on strategies and automations that streamline current workflows and tooling - Contribute to team knowledge base when finding solutions to common situations - Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction - Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships - Provide personalized customer onboarding with efficient, automated workflows. - Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability. Customer Experience and Relationship Management: - Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management - Champion a customer-first approach that balances personalized support with scalable processes. Success Metrics: - Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment. Qualifications - Experience working with external customers; Internal sales, support and success teams - Strong cross functional collaboration and customer relationship management - Familiar with SaaS platforms and cloud-based technologies - Excellent problem-solving, and communication skills - Desire to learn about cutting edge technologies Your traits and characteristics: - You are a natural leader - You are excited to work in a start-up environment; you get in the weeds as part of the team - You are smart, innovative, and fun. You bring a sense of humor and humility to work every day - You maintain a customer-centric mindset - You love finding solutions to challenging problems - You are not afraid of conflict and difficult conversations and value transparent communication What to expect First 30 days: - You’ll complete onboarding activities in the first 2 weeks - You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams - We’ll dive into the Docker Virtues and the team mission - You’ll begin understanding the Docker technology and Support tools used in your role First 90 days: - You’ll feel comfortable with the environment - You’ll meet more people across the company - You’re engaging with customers and plotting out their individualized onboarding path First year: - You’ve established strong relationships with all team members and cross functional teams - You’re comfortable executing and improving day to day processes - You have autonomy over your day-to-day planning of customer onboarding Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here. Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE

Who We Are: Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability. Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone. The Role: As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of Interra Health to newly signed customers, guiding them from post-sale through go-live. This is a great time to join a growing Customer Success team with opportunities to develop processes and contribute to scalable success strategies. An organized planner to the core, you’re experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users within the product and assist with communication and launch activities for each customer. Additionally, you’ll be expected to run multiple projects concurrently, deal with changing priorities, while focusing on the success of our customers We welcome applicants from all U.S. time zones, though we have a preference for those based in Eastern time zones. What You’ll Do: - Complete implementation and setup steps for newly signed customers within our product - Interpret customer agreements to set up the implementation process - Work closely with the development team on setting up technical integrations and configurations as needed - Create documentation and training materials to provide support for customers and product end users - Serve as a member of our growing Customer Success team, contributing to overall strategy and working cross functionally to align with business goals - Respond to customer queries in a timely and accurate way, via phone, email, or chat - Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions - Ability to report on project progress with the focus on driving to meeting or exceeding milestone timelines - Ability to coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations - Effectively work with other departments to meet or exceed customers’ expectations - Coordinate feedback on customers' experiences, provide updates and facilitate any questions or enhancements from the customer - Drive internal business owners to thoughtful and timely resolution and responses - Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations What You’ll Bring: - High school diploma or equivalent required; with a minimum of three (3) years’ experience in a customer facing role - Proficient in the use of Microsoft Office Suite - Excellent verbal and written communication and presentation skills - Must be customer-oriented and provide exceptional customer service to customers through telephone and email correspondence - Detail oriented with the ability to multitask and manage time - Must be able to work independently while being a proactive team member - Excellent project management, problem solving, influencing, and interpersonal skills - Ability to manage short- and long-term projects that drive toward successful integration of our product and report on project progress to meet or exceed timelines You Will Enjoy This Role If: - You enjoy working with a wide range of different clients - You enjoy learning technical skills about API Integrations You probably won’t enjoy this role if: - You expect to only manage a specific book of business as the workload may vary - You don’t enjoy being a cross-departmental communicator Benefits & Perks: 🌍Remote work environment with a flexible work schedule to encourage work-life balance ✈Annual company offsite 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) 💰401(k) company match 💸One-time workspace reimbursement to help you optimize your remote workspace Interrahealth is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

ABOUT THE ROLE This is a new role at Keystone Custom Homes, created to bring AI-driven workflow improvements to every department in the company. You will embed directly with business teams for 4-6 week engagements, learning how they work, identifying friction and opportunity, and then building or specifying AI-powered solutions that make their jobs easier and their output better. Some of what you build will be hands-on: configuring chatbots, focus assistants, and workflow agents on low-code/no-code platforms like Hatz.ai, Microsoft Copilot Studio, and Power Automate. Other improvements will be bigger -- for those, you will write detailed requirements documents and technical specifications that our infrastructure and development teams use to build more complex integrations. You are the connective tissue between business logic and technical execution. This role reports to the IT Infrastructure Administrator within the Information Services department. This role is Remote eligible, though occasional visits to the Lancaster, PA office may be needed departmental engagements. RESPONSIBILITIES - Conduct 4-6 week embedded engagements with KCH departments (Sales, Construction, Customer Care, Design, Purchasing, Accounting, etc.), shadowing workflows, interviewing staff, and documenting current-state processes - Identify and prioritize AI and automation opportunities within each department, building a roadmap of quick wins and longer-term projects ranked by business impact - Design, build, and deploy AI-powered chatbots, focus assistants, and knowledge tools using Hatz.ai and similar no-code/low-code platforms, tailored to each department's specific business logic and data sources - Build and maintain workflow automations using Microsoft Power Automate, Copilot Studio, and Hatz.ai workflow agents that reduce manual effort and improve data flow between systems - Write formal requirements documents, user stories, and technical specifications for complex AI projects that require custom development, and hand them off to the infrastructure and development teams with enough context to build without ambiguity - Develop and deliver training and adoption support for end users, ensuring AI tools are actually used after deployment -- not just delivered - Track and report on the measurable impact of each engagement (time saved, errors reduced, adoption rate) to demonstrate ROI to department leaders and executive stakeholders - Stay current on AI tooling, platform capabilities, and industry trends, and proactively recommend new approaches to leadership WHAT WE'RE LOOKING FOR - 2-4 years of experience in business analysis, process improvement, technology consulting, or a similar role where understanding business operations and translating them into technical solutions was the core job - Demonstrated experience building solutions on low-code/no-code AI platforms (Hatz.ai, Copilot Studio, Power Automate, Zapier, Make, or similar) -- we care about what you have shipped, not what you have studied - Strong understanding of how large language models, chatbots, and AI agents work at a practical level -- you do not need to train models, but you need to know what they can and cannot do, and how to configure them for real business use cases - Excellent written communication skills, especially the ability to write clear requirements documents and specs that a development team can build from without follow-up questions - Comfort working independently and embedded within unfamiliar teams -- this role requires building trust quickly with people who may not be technical - Ability to explain AI concepts to non-technical audiences without jargon or condescension - Familiarity with the Microsoft 365 ecosystem (Teams, SharePoint, Power Platform) as a user and administrator NICE TO HAVE - Experience in homebuilding, construction, real estate, or a related industry - Familiarity with ERP systems, CRM platforms, or project management tools (Jira, BuilderTrend, CoConstruct, etc.) - Experience with Claude Enterprise, OpenAI APIs, or other LLM platforms beyond consumer chat - Background in change management methodologies or user adoption strategy - Exposure to prompt engineering, RAG architectures, or vector databases at a conceptual level - Experience with Azure services (Logic Apps, Functions, AI Services) is a plus but not expected