• Act as the single point of contact to the customer. • Responsible for customer portfolio P&L and growth • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region • Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning • Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs. • Responsible for establishing work scope, pricing, and driving emergent work for major repair projects • Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers. • Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE • Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics company headquartered in Pittsburgh, PA. As a national company, TFM has several offices around the US, that allows our team to encompass the technology, experience, culture, and knowledge to be a leading industry provider. We deliver effective and efficient customized freight solutions to a multitude of industries. Job Summary and Responsibilities: Under the direction of the Customer Service Manager, the Customer Service Representative ensures the best possible customer experience, you will resolve customer questions and offer solutions to drive company revenue. Tasks include, but are not limited to the following: - Maintains customer relationships - Understands customer demands - Resolve customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment - Continuous follow up on customer issues to ensure resolution - Willingness to collaborate within the customer service team - Manage incoming calls and emails - Claims filing and resolution - Route shipments and build Bill of Ladings - Track shipments on various carrier sites - Build and develop a thorough understanding of logistics and 3PL industry - Point of escalation for customer and carrier issues - Assists in training new team members - Assists in managing the customer service queue - All other duties assigned by management Skills and Qualifications: - Minimum of high school diploma or GED - Minimum of 1 year experience required - Ability to communicate effectively across all levels of both customer and carrier’s organizations - Strong communication and phone skills - Problem solving and strong organizational skills with attention to detail - Highly motivated with an ability to work independently as well as in a group setting - Must have excellent phone and email communication skills and ability to multitask and assist clients after hours. - Solid understanding of MS Office, Windows, and basic business software Perks and Benefits: - Medical, Dental and Vision insurance - Life, Spousal Life, Child Life Insurances - Short Term Disability - Long Term Disability - 401k with employer match - Unlimited PTO - Holiday Pay TFM is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Job Type: Full-time Salary: $38,000.00 - $45,000.00 per year Schedule: - 8 hour shift - Monday to Friday Work Location: Remote

Connex Telecommunications Inc. (DependableIT) is a growing outsourcing company, where we strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees. We know that our employees are our greatest asset. Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development. We are currently recruiting our next class of team members to join our Technical Support team. As a Technical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and resolving their technical concerns. Your assistance will involve guiding them through step-by-step troubleshooting procedures via phone communication or coordinating the dispatch of a technician to their residence for hands-on resolution. The ideal candidate for this position possesses the following characteristics: - They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness - They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step - They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together. Schedule Availability: Mon-Sun between hours of 7am – 11:00pm (Rotating shifts) Wage: $17.60/Hour Office Location: Work from home (In-office work available) What We Have to Offer: - An amazing team of coworkers and support staff - A fun work culture that appreciates you - Ongoing development and career advancement – We promote from within; advance your career through your actions! - Performance based wage increases every 6 months - Medical, Dental and Vision Benefits after 6 Months - All training and equipment will be provided by Connex - Additional earning opportunities possible for English/French bilingual Working as a Technical Support Representative, You Will: - Provide exceptional customer service and problem solving by responding to inbound calls - Resolve technical issues associated with customer's internet connection, cable TV and digital phone - Have the ability to work with basic computer users who require assistance from agents who are patient and are strong communicators - Be an active listener who can show empathy and patience in a non-scripted environment - Work in a fast paced, high volume, environment - Be comfortable with change - Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution - Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction Working as a Technical Support Representative, You Should Have: - A Passion for helping people - Stellar attendance and punctuality are a must - Minimum 1-year customer service experience preferred - Ability to receive and implement ongoing feedback / coaching - Exceptional customer service and interpersonal phone etiquette skills - Comfortable with technology, the Internet, Windows, and competent typing skills - Ability to successfully employ de-escalation strategies - Strong oral/written communication skills - Must be results oriented - Motivated to be a consistent performer - Flexibility in scheduling availability between 7am and 11:00pm Mon-Sun Additional information: - Candidates must be legally able to work in Ontario, Canada - Candidates should not be convicted of a criminal offense for which a pardon has not been received - Must have a reliable and consistent internet connection and be able to hard wire the provided work router and PC into their home network - Successful candidates may be required to provide a picture of their at home work environment that provides: - An enclosed work area or private work area - Proper work desk and chair - Adequate lighting Website: www.dependableit.com #INDHP

• Respond to player inquiries promptly via live chat, emails, and other communication platforms • Manage player expectations by providing timely updates and resolutions • Take ownership of incoming chats to ensure no messages are left unanswered • Maintain accurate records of player issues and solutions • Collaborate with other departments for administrative tasks and translations • Ensure timely completion of tasks essential to the company's interests