• Provide technical support to interpreters, assisting with day-to-day issues related to internet connectivity, PC or headset setup, audio problems, and more. • Supervise and monitor Mattermost channels, ensuring technical issues are addressed promptly and without delay. • Collect and review system check pictures as part of the onboarding process for new hires. • Perform maintenance tasks on HLS’ servers to ensure optimal performance and reliability. • Set up emails and user profiles for our direct clients within the Boostlingo portal. • Ensure our company website remains up-to-date, online, and functioning correctly. • Provide technical assistance to clients through our HelpDesk line, resolving issues swiftly and effectively.

About us KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good. Sr IT Tech Lead About the role The Tech Lead/Solutions Architect position will provide operational support, technical guidance, and new solution delivery services across the enterprise. This position will be based in Tampa/Hingham/Remote, and it will report to the VP of Application Development. The impact you can have - Solutioning, building and integrating technology systems to meet the needs of our enterprise, specifically within our Marketing and Customer Data Cloud services. - Assessing the systems architecture currently in place and working with technical resources to recommend solutions for improvements of legacy systems or delivering new technology and capabilities. - Resolving technical problems as they arise. - Providing supervision and guidance to cross-functional technology teams and mentor junior team members and 3rd party vendor resources. - Continually researching current and emerging technologies and proposing changes where needed. - Informing various stakeholders about any problems with the current technical solutions being implemented. - Assessing the business impact that certain technical choices have. - Providing updates to stakeholders on product development processes, costs, and budgets. - Partner with QA for testing changes required to support new solution delivery or on-going operational support needs. - Develop expertise in all the integrations that are critical for the omni channel ecosystem. - Continue to be an advocate for technology across the enterprise. Leverage and build new relationships across the enterprise for collaboration, cross-team alignment and successful project delivery. You’ll bring to the role - 5-10 years of overall professional experience, including 2-3 years of experience with customer data environments (CDP, CRM, Loyalty, ESP’s, Cloud Data Platforms) - Understanding of business processes and more specifically marketing services related to both digital, retail store and customer service operations. Industry-specific experience in apparel is a plus. - Ability to operate with a sense of urgency and to rally appropriate teams to troubleshoot issues and track them to root cause resolution quickly and effectively. - Strong interpersonal, analytical, problem-solving, influencing, facilitation, organizational, prioritization, decision-making, and conflict-resolutions skills. - Proven ability to collaborate and build strong relationships across an organization. - The ability to quickly absorb new technologies and features, with strong desire for continuous improvement. - Experience with API tools is preferred. - High level of competency with Microsoft applications, including Excel and Power Point. - Excellent written and oral communication skills. - Self-initiative and ability to be operate effectively on your own with our business and technology partners. - Bachelor’s degree in related field is preferred. Benefits - You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies. - Support for your individual development plus opportunities for career mobility within our family of brands. - A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.* - Medical, dental, vision insurance & 401(K).* - Employee Assistance Program (EAP). - Time off – paid time off & holidays.* *Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. This position works remotely. Occasional travel to a company office may be required. Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position. Location: Corporate ascena – RemotePosition Type: Regular/Full time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

About the role At Thatch, technology isn't just what we build—it's how we work. As our IT Support Administrator, you'll be the go-to expert who keeps our teams productive, secure, and equipped to do their best work. This role offers the opportunity to work with modern tools in a Mac-first environment, where you'll have the autonomy to automate processes, improve systems, and directly impact how our entire company operates. If you're someone who thrives on solving technical challenges, values security best practices, and wants to work in a fast-growing healthcare technology company where your contributions are immediately visible, this role is for you. What you'll do - Provide expert support for our technology stack including Macs, iOS, Android, Rippling MDM/SSO, 1Password, Google Workspace, Microsoft Office, Slack, Zoom, Linear, and Notion - Own the complete employee lifecycle experience from onboarding through offboarding, managing access control, hardware provisioning, and ensuring audit-ready documentation - Build and maintain a comprehensive knowledge base that empowers employees to solve common issues independently - Identify opportunities to automate repetitive IT tasks, improving efficiency and reducing manual overhead - Partner with the IT Lead and cross-functional teams to support company-wide initiatives and maintain our security posture Background we're looking for - 3-5 years of hands-on IT support experience in a corporate environment - Certification in Network+, Security+, JAMF, Bettercloud, Okta, or comparable credentials - Deep understanding of SSO, 2FA, passkeys, and password management systems - Strong knowledge of security principles and best practices with proven ability to implement them - Excellent follow-through and organizational skills—you never let tasks fall through the cracks Experience we’d be particularly excited about - Self-motivated individuals who can work independently with minimal supervision and take ownership of projects from start to finish - Quick learners who can master new technologies with minimal guidance - Patient communicators with flexible, inclusive interpersonal skills who genuinely enjoy helping others - Problem-solvers who are resilient in learning from mistakes and view technical challenges as opportunities - People who thrive in fast-paced environments and can adapt quickly to changing priorities What to expect We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect: - 25 minute phone screen to talk through your background and interest in Thatch - 30 minute Zoom meeting with the hiring manager to dive deeper into your experience and the role - 30 minute Zoom meeting to meet 3 members of the team - 30 minute Zoom meeting with our founders to discuss your approach to culture and our operating principles Estimated Compensation Range $90,000—$115,000 USD About Thatch We’re a fully distributed early stage company using technology to change the way America does healthcare. We’re a happy, friendly, high-velocity team. You can read more on Thatch here.

• Handle and resolve incoming IT support tickets, maintaining 100% response and completion rates on a weekly basis • Achieve an average response time of ≤ 1 business hour and average resolution time of ≤ 8 business hours • Ensure 100% of tickets are resolved within 24 hours where applicable • Track, monitor, and report on weekly ticket volume and service performance metrics • Prepare, configure, and deploy CAS devices in accordance with project and client specifications • Ensure 100% on-time deployment on a monthly basis • Maintain accurate records of all deployments, configurations, and device inventory • Troubleshoot and resolve device-related issues pre- and post-deployment • Represent the IT department professionally in client-facing meetings • Communicate technical information clearly and concisely to non-technical stakeholders • Gather client requirements and translate them into actionable IT tasks • Maintain a positive client experience — targeting zero negative reviews from staffer surveys on a monthly basis • Maintain organized, consistent, and complete documentation so any team member can follow your trail quickly • Develop and improve SOPs, checklists, and workflows to streamline recurring IT tasks • Identify recurring issues and recommend proactive solutions to reduce ticket volume over time