If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Faculty 505 Pay Range: $ - $ Job Description The Industry Expert in Residence provides students with an applied industry perspective, networking opportunities, professional skill development, and a real-world context connected to specific coursework. This opportunity is a three-month, part-time residency, requiring an estimated 10 hours per month. The role is intentionally structured as a short-term engagement, offering industry professionals a meaningful way to contribute without a long-term commitment. Primary Responsibilities - Design and deliver engaging one-to-many learning events for students, such as industry talks, skills workshops, portfolio reviews, and Q&A sessions. - Share real-world industry insights and practices, helping students understand current trends, expectations, and career pathways within the field. - Host “day in the life” sessions that provide transparent perspectives on professional roles, workplace environments, and career progression. - Provide constructive portfolio, project, or work feedback to help students strengthen industry readiness and improve the quality of their work. - Develop and facilitate practical skills workshops that allow students to apply industry-relevant tools, methods, and approaches. - Serve as an accessible industry mentor and resource, encouraging student questions and providing guidance about entering and navigating the profession. - Collaborate with faculty and program staff to align residency events with student learning goals and current program priorities. - Create a welcoming, inclusive learning environment that encourages participation from students with diverse backgrounds and levels of experience. - Contribute insights on emerging industry trends that can inform program improvements and student preparation. - Participate in program evaluation and reflection, sharing observations and recommendations at the end of the residency to strengthen future industry engagement initiatives. This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice. Qualifications Knowledge, Skills, and Abilities - Demonstrated knowledge of designated industry and related professional practice. - Ability to provide clear, practical, industry-aligned feedback to students on work products, portfolios, and professional readiness. - Strong communication and facilitation skills, with the ability to engage learners effectively in a virtual environment. - Ability to mentor emerging professionals and connect student learning to workplace expectations and career pathways. - Ability to collaborate effectively with program leadership, faculty, and staff in support of student engagement and event delivery. - Comfort working in online environments and using virtual tools to support communication, feedback, and student interaction. Education - Bachelor's Degree in UXD or related field Experience - Minimum of 3 years UXD industry experience - Minimum of 2 years providing coaching, supporting, and or leading colleagues or students Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager. Preferred Qualifications - Master's Degree in relevant field - 5+ years of Industry experience - Experience with distance learning or remote coaching/mentoring - Prior Beta or SME contributions to WGU projects - Experience working in an online or remote environment Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Works primarily from home within the continental United States and is available to travel to meetings as required. Must be able to lift up to 15 pounds at times. #LI-REMOTE #AA #D&I #LI-ML4 Position & Application Details How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

As a Administrator – Customer Care, you will be responsible for completing administrative daily tasks for assigned locations in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost. Responsibilities: - Performs daily required administrative functions in accordance to written process maps. - Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, and assisting in providing customer service. - Responds and acts on submittals within Sales Portal in specified time periods of request. - Performs timely and accurate completion of branch audit and compliance steps per established guidelines. - Maintains high level of organization of tasks between assigned branches. - Documents and submits individual task KPI data used for process improvement. - Assists Customer Care Manager in development and training of employees. - Researches tax and freight claims and runs credit memo when appropriate. - Works with Financial Services to clear claims. - Adds new customers into WESNET and PACT and runs WESNET user branch security reports. Notifies branch administrative manager if any discrepancies. - Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation. - Completes various branch reports such as tax reports and Wesnet security reports. Qualifications: - High School Degree or Equivalent required; Associate’s degree preferred - Administrative experience - Ability to multi-task - Strong verbal and written communication skills - Strong computer skills, including in Microsoft Office - Ability to work in a team environment - Attention to detail #LI-AH1 This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​ Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

• Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues • Logs, classifies, and resolves incidents and service requests • Proactively monitors incidents nearing SLA thresholds, escalating as needed • Identifies trends and recurring issues, recommending process improvements

Who We Are At Kins, we are reimagining physical therapy by creating flexible, patient-centered care options that meet individuals where they are. Whether through in-home visits or virtual sessions, we deliver high-quality, personalized care designed to fit seamlessly into everyday life. Our mission is to restore mobility, reduce pain, and rebuild confidence for individuals recovering from surgery, managing chronic conditions, or healing from injury. We are committed to making it easier than ever for patients to access and stay engaged with effective physical therapy programs. We are a small but highly driven team of compassionate professionals who value innovation, continuous improvement, and a human-centered approach to care. About the Role We are seeking a Customer Experience Representative to serve as a key point of contact for prospective and new patients. In this role, you will deliver a high-touch, concierge-level experience—guiding patients through the intake process, verifying insurance benefits, and ensuring they feel informed and confident as they begin their care journey. You will play a critical role at the intersection of patient experience, operations, and clinical decision-making—helping determine the most appropriate care pathway (virtual or in-person) while ensuring a seamless onboarding experience. This is an excellent opportunity for a Physical Therapist Assistant (PTA) or a highly skilled non-clinical candidate with relevant experience who is passionate about patient care, problem-solving, and working in a fast-paced, collaborative startup environment. Key Responsibilities Clinical & Consultative Responsibilities - Conduct phone consultations with prospective patients considering virtual care services - Support consultations for patients exploring specialty programs, including pelvic health - Evaluate patient needs to determine clinical appropriateness for Kins services (virtual and/or in-home care) - Provide clinical insight and support to the intake team by addressing patient-specific questions Patient Experience & Coordination - Guide qualified leads through the intake process, converting them into active patients - Verify insurance coverage, obtain benefit details, and clearly communicate expected costs - Match patients with appropriate physical therapists based on clinical needs, preferences, and availability - Respond to patient inquiries related to care plans, scheduling, and Kins services in a timely and professional manner - Ensure a seamless, supportive onboarding experience that builds patient trust and engagement Operational Support - Accurately document interactions and maintain patient records within internal systems - Collaborate cross-functionally with clinical, intake, and operations teams - Identify opportunities to improve workflows, patient experience, and conversion processes Qualifications - Licensed Physical Therapist Assistant (PTA) preferred; strong non-PTA candidates with relevant experience will be considered - For non clinical candidates we require at least 1+ years of experience in a customer experience role along with insurance verification background and the knowledge to explain benefits and coverage. - Excellent verbal and written communication skills, with a patient-first mindset - Strong clinical judgment and ability to discuss care options confidently and clearly - Highly organized, detail-oriented, and comfortable managing multiple systems and workflows - Experience in telehealth, patient intake, healthcare coordination, or customer-facing roles preferred - Familiarity with tools such as Zendesk and insurance verification platforms is a plus - Working knowledge of insurance verification benefits, and prior authorizations Schedule & Compensation - Full-time (40 hours per week), Monday through Friday - Standard hours: 9:00 AM – 5:00 PM EST - Fully remote (U.S.-based candidates only) - Starting hourly rate: $21 Why Join Kins? - Be part of a mission-driven company transforming access to physical therapy - Work in a collaborative, supportive, and innovative environment - Make a meaningful impact on patient outcomes in a flexible, remote-first role - Grow your career with a rapidly scaling healthcare startup shaping the future of musculoskeletal (MSK) care