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Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

France

Posted

64 days ago

Salary

0

Seniority

Senior

5 yrs expEnglishAWSAzureCloud

Job Description

Customer Success Engineer

Veeam Software

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Job Requirements

  • 5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
  • Advanced level of English
  • Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
  • Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
  • VMCE certification required (may be completed post-hire within an agreed timeframe).
  • Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
  • Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
  • Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
  • Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits

  • 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
  • Mandatory public health insurance with broad medical coverage
  • Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents
  • Life insurance with enhanced coverage above the Social Security ceiling
  • Education pension for dependent children up to age 26 if in full-time education
  • State and supplementary pension contributions by Veeam
  • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

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