One of Pine's Portfolio Compnies is seeking a Post Go-Live Director of Services! The Director of Services, Post Go Live is responsible for leading the ongoing client services organization following implementation, ensuring clients successfully adopt, optimize, and continue to grow with Sage Intacct after go-live. This role oversees the Post Go Live consulting team and support subscription model, ensuring clients receive consistent, high-quality advisory and support services while driving strong renewal rates and long-term client satisfaction. The Director of Services is responsible for the operational performance of the Post Go Live team, including consultant productivity, service delivery standards, and subscription engagement. The role will monitor key performance indicators across the department, identify opportunities to improve service efficiency and client value, and partner closely with the Learning & Development team to ensure consultants have the skills and training required to support clients effectively. This leader will also serve as a key point of internal coordination with Sage and other strategic partners, ensuring alignment on support programs, platform updates, and client service expectations. Key Responsibilities Team Leadership and Management - Execute and operationalize the Post Go Live services strategy in alignment with the Chief Delivery Officer ensuring strong team performance. - Lead, mentor, and develop Senior Post Go Live Manager, Managers, Consultants, and Support team members. - Drive a culture of ownership, responsiveness, and client advocacy across the Post Go Live organization. - Partner with Senior Manager to manage team bandwidth, client allocation, and consultant workload across the subscription client base. - Conduct regular performance reviews and provide coaching to support team growth and career development. Client Services & Subscription Model Ownership - Own the execution of the Post Go Live client experience, ensuring clients receive proactive support, advisory services, and continued value after implementation. - Oversee the delivery of subscription-based consulting services and support engagements across the client portfolio. - Ensure strong engagement with clients through regular check-ins, service utilization monitoring, and proactive advisory. - Drive consistent service delivery standards across the Post Go Live organization. - Act as the escalation point for complex client service challenges and coordinate resolution across teams when necessary. Renewal & Client Retention Performance - Support company renewal goals by ensuring strong client relationships and consistent engagement throughout the client lifecycle. - Monitor client health signals and service engagement to proactively identify churn risk. - Partner with Sales and leadership to support renewal discussions and retention strategies when needed. - Analyze non-renewals to identify root causes and operational improvements that strengthen client retention. Team Performance & KPI Reporting - Report on key operational and performance metrics for the Post Go Live services organization. - Track and analyze KPIs including: o Consultant productivity o Subscription service engagement levels o Client health indicators and satisfaction metrics o Renewal performance and retention trends o Support response times and resolution metrics - Provide regular reporting to leadership on team performance, trends, and opportunities for improvement. - Identify operational inefficiencies and implement improvements that increase consultant effectiveness and service capacity. Training, Skill Development & Capability Building - Identify skill gaps across the Post Go Live consulting team and proactively address development needs. - Partner with the Learning & Development team to create training programs that strengthen consultant expertise and service delivery capabilities. - Ensure consultants maintain Sage certifications and remain current on new platform features, product updates, and best practices. - Support the development of role-based growth paths for Post Go Live consultants to strengthen long-term team capability. - Ensure team members are participating in role requirements around KBA and other client trainings. Partner & Internal Communication - Serve as a key internal liaison between the Post Go Live organization and external partners such as Sage. - Ensure alignment with Sage programs, support expectations, and platform updates that impact ongoing client services. - Coordinate closely with Implementation, Sales, Product, and Delivery leadership to ensure smooth client transitions and consistent service delivery. - Represent the Post Go Live organization in internal and partner discussions related to service improvements and client experience. Financial & Service Model Accountability - Support the financial performance of the Post Go Live services model by ensuring efficient use of consulting capacity and proper service utilization across the client base. - Monitor subscription service utilization to ensure clients are engaging with available services and receiving value from their subscription. - Identify opportunities to improve service packaging, engagement models, or resource allocation to increase service efficiency and client satisfaction. - Provide visibility into service trends that inform pricing, packaging, and future service offerings. Operational Excellence - Drive continuous improvement across the Post Go Live services framework to support long-term client success and scalable service delivery. - Support the development and documentation of best practices, service playbooks, and operational procedures. - Participate in leadership planning and strategic initiatives focused on improving client experience, increasing retention, and scaling the services organization. - Collaborate with Product and Operations leaders to improve tools, automation, and workflows that enhance support experience for both consultants and clients. Success Metrics Some success in this role will be measured by: - Client retention and renewal rates - Consultant productivity and utilization - Subscription service engagement levels - Client satisfaction and health metrics - Support response and resolution times - Team skill development and certification progress - Operational improvements that increase service capacity $150,000 - $160,000 a year Up to 20% bonuses awarded based on performance.

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. POSITION: Director, Modern Work JOB TYPE: Full Time LOCATION: Remote About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. The Position: F12 is building a next generation Modern Work & AI practice, one that goes beyond tool deployment to deliver measurable business outcomes through Microsoft 365, Copilot, and responsible AI. As Director of Modern Work, you will own and scale this practice end to end. You’ll shape the service portfolio, define how we take offerings to market, lead senior technical talent, and ensure our clients realize real value from Microsoft 365, Copilot (including Agents), Microsoft Purview, and the Power Platform. This role is equal parts business builder, technical leader, and executive partner. You will work closely with Sales, Alliances, and Delivery, and partner deeply with our Digital Workplace Adoption (DWA) practice to ensure that technical excellence is matched with strong change management, adoption, and value realization. If you enjoy owning outcomes, building repeatable services, and leading at both the strategic and execution layers, this role is designed for you. You’ll shape the service portfolio, define how we take offerings to market, lead senior technical talent, and ensure our clients realize real value from Microsoft 365, Copilot (including Agents), Microsoft Purview, and the Power Platform. You’ll shape the service portfolio, define how we take offerings to market, lead senior technical talent, and ensure our clients realize real value from Microsoft 365, Copilot (including Agents), Microsoft Purview, and the Power Platform. Responsibilities: You are accountable for the success of the Modern Work & AI practice – commercially, technically, and operationally. - Practice & Financial Leadership - Own practice strategy, roadmap, forecasting, utilization, and gross margin. Make investment decisions, manage capacity, and ensure delivery of quality and risk controls. - Service Portfolio & Go to Market - Define repeatable service offerings, scope matrices, pricing models, SOW templates, and delivery playbooks. Enable Sales through presales leadership, solution positioning, and executive storytelling. Partner with Alliances and Marketing on Microsoft aligned GTM motions aligned GTM motions. - Technical Direction & Solution Architecture - Lead discovery and solution design that maps business outcomes to Microsoft 365 (Exchange Online, SharePoint Online, Teams), Microsoft 365 Copilot & Agents (tenant readiness, governance, Copilot Studio patterns), Microsoft Purview (Information Protection, DLP, IRM, DSPM for AI), and the Power Platform (environment strategy, ALM, connector and DLP governance). - Program & Delivery Governance - Oversee enterprise scale programs with strong quality gates, issue management, and clean transitions to run our managed services. Translate risk into minimum viable security and compliance controls. Scale programs with strong quality gates, issue management, and clean transitions to run or managed services. - Partnership with Digital Workplace Adoption (DWA) - You will be a partner with the DWA Practice Lead, who owns adoption strategy, communications, training, and change management. - Your role is to ensure that adoption is not an afterthought: - Embed adoption milestones and readiness criteria into delivery plans - Align technical ROI with user adoption and behavior change metrics - Surface adoption risks early and help remove sponsor level blockers - Sequence governance, enablement, and rollout activities for maximum impact What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes: - Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. - Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. - Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events. Our Equal Opportunity Commitment: - F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law. - For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required. Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

• Develop and execute a comprehensive, system wide clinical education and competency strategy aligned with organizational priorities, regulatory requirements, accreditation standards, and evolving clinical models of care • Serve as the centralized owner of clinical education and competency management across all clinical roles and specialties • Act as a subject matter expert and strategic advisor to executive and clinical leadership on workforce readiness, competency risk, and education best practices • Establish standardized frameworks for onboarding, ongoing competency assessment, role specific training, and performance remediation • Oversee the development, implementation, and evaluation of initial, annual, and role-based competency programs for clinicians • Identify training gaps and performance risks through data, quality signals, and stakeholder input, and design targeted remediation plans to address them • Ensure competency validation processes are evidence based, consistently applied, auditable, and aligned with CME and accreditation standards • Maintain continuous readiness for regulatory surveys, audits, and accreditation reviews related to clinical education, competency, and CME requirements • Oversee BLS/CPR and required clinical certification processes to ensure all clinicians remain current and compliant • Partner with operational and clinical leaders to plan and execute educational blocks, training rollouts, and competency refresh cycles that minimize disruption while maximizing impact • Define and monitor key metrics to assess education effectiveness, competency outcomes, clinician readiness, and return on investment • Use performance data, quality outcomes, and clinician feedback to continuously improve education content, delivery methods, and competency processes • Contribute to the broader clinical performance feedback loop by informing practice excellence leaders and quality teams of systemic education or competency trends

Company introduction: Compass Pathways plc (Nasdaq: CMPS) is a biotechnology company dedicated to accelerating patient access to evidence-based innovation in mental health. The Company is headquartered in London, UK, with offices in New York City in the US. We focus on developing novel treatments that have the potential to improve the lives of those who are suffering with mental health conditions and who are not helped by current treatments.   We are pioneering a new paradigm for treating mental health conditions focused on rapid and durable responses through the development of our investigational COMP360 synthetic psilocybin treatment, potentially a first in class treatment. COMP360 has Breakthrough Therapy designation from the US Food and Drug Administration (FDA) and has received Innovative Licensing and Access Pathway (ILAP) designation in the UK for treatment-resistant depression (TRD) due to the pressing unmet need in this area. We are currently in phase 3 for TRD, have completed phase 2 studies for both post-traumatic stress disorder (PTSD) and anorexia nervosa and are planning a further late-stage study in PTSD. We envision a world where mental health means not just the absence of illness but the ability to thrive. - Compass Pathways. Job overview: Our Senior Director(s), National Account Management are each accountable for building and leading a national payer Account Director team, responsible for driving formulary access and coverage for COMP360 across national and regional payers and PBMs: - One team will focus on Commercial and Medicare - One team will focus on Medicaid, VA and DoD Reporting to the Senior Director, National Account Management, these individuals are both strategic architects and hands-on relationship owners, responsible for translating the COMP360 value proposition into sustainable coverage wins, while partnering internally with HEOR, Medical Affairs, Government Affairs, and Commercial Operations to ensure payer strategies are fully executed with precision. Location: Remote in the United States. Reports to: Senior Director, National Account Management Roles and responsibilities (Include but are not limited to): National Payer Account Strategy and Execution - Work closely with the Senior Director to develop and execute national account strategies across respective payer segments to drive optimal formulary positioning for COMP360 at launch - Stay current with dynamic market forces, customer organizational changes, and federal and state policies, that impact Compass and/or payer customers, and incorporate those variables into proposed account strategies as necessary and appropriate - Lead account-level planning and prioritization by their team, profiling key payer decision-makers including Pharmacy Directors, Medical Directors, Clinical Pharmacy and Finance leads, and P&T committee members - Establish and own strategic relationships with national and regional payer accounts, as part of leading their team to be the primary interface for coverage, contracting, and access discussions - Identify and proactively address barriers to formulary inclusion, developing tailored strategies to support timely P&T reviews and coverage policy development Value Communication and Pull-Through - Articulate the clinical and economic value proposition of COMP360 to payer audiences, integrating HEOR evidence, budget impact models, and real-world data to support coverage and access decisions - Partner with the Senior Director, National Account Management on pricing and contracting strategy, ensuring payer proposals are commercially sound and aligned with government pricing compliance requirements - Lead team to execute pull-through initiatives following formulary wins and develop responsive strategies to address coverage challenges in complex or restricted downstream payer accounts Cross-Functional Collaboration - Partner closely with HEOR, Medical Affairs, Government Affairs, and Commercial Operations to align account strategies with the broader market access and commercial framework - Collaborate with Commercial Operations on field-facing payer communication tools, formulary grids, and access updates that enable effective Sales execution - Represent the payer perspective internally, providing strategic guidance to leadership on coverage risks, opportunities, and competitive landscape dynamics Team and Capability Building - Build and lead a high-performing national Account Director team responsible for securing coverage by payers and PBMs within their respective payer segments (noted above under "Job overview") - Work with the Senior Director to establish operating rhythms, KPIs, and account reporting frameworks to track performance and ensure accountability across payer segments Candidate Profile - 10+ years in pharma/biotech Market Access, with significant direct experience and demonstrated success working with large national payers across Commercial, Medicare, Medicaid, VA, and/or DoD segments - 5+ years leading a team of national Payer Account Directors - Demonstrated success securing access for launch-stage specialty or breakthrough products; CNS/psychiatry or novel treatment modality experience a strong plus - Proven track record negotiating, securing, and maintaining access for products covered by pharmacy benefit and medical benefit - Innovative payer contracting experience (e.g. Outcomes based, value based etc.) - Deep knowledge of US payer landscape, formulary decision-making processes, utilization management, and prior authorization design - Ability to translate HEOR and health economic data into compelling value narratives for payer audiences - Hands-on launch experience at a growth-stage biotech; comfortable building function infrastructure including processes, tools, and teams from scratch - Exceptional stakeholder management skills; equally credible with external payer accounts and internal cross-functional partners - Bachelor's degree required; advanced degree in Business, Public Health, Health Economics, or Pharmacy preferred - Mission and values-aligned leader, passionate about expanding access to mental health innovation; demonstrates Compass' values: Compassion, Boldness, Inclusion, Rigour 【For NYC】Compensation Description (annually): Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Base pay is one part of the Total Package that is provided to compensate and recognise employees for their work and any role at Compass, regardless of the location, is eligible for additional discretionary bonuses and equity. 【Base salary per annum】: $260,000—$290,000 USD Benefits & Compensation: For an overview of our benefits package and compensation information, please visit "Working at Compass". Equal opportunities: Reasonable accommodation We are committed to building a workplace where everyone’s wellbeing matters. If you need reasonable accommodation during the interview process to be at your best, please let our recruiting team know. UK applicants We are proud of our commitment to diversity and equality (pursuant to the Equality Act 2010). We do not discriminate based upon race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. US applicants Compass Pathways is proud to be an equal opportunity employer. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, and related medical conditions), ethnicity, age, disability, sexual orientation, gender identity, gender expression, military service, genetic information, familial or marital status, or any other status, category, or characteristic protected by applicable law. Sponsorship: Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy: All data is confidential and protected by all legal and data privacy requirements, please see our recruitment Privacy Notice to learn more about how we process personal data.