Main areas of focus: Customer Service Location: Remote - U.S. only. Commitment: 8 weeks between May and August 2026, 20 hours per week Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need for company sponsorship now or in the future. JOB HIGHLIGHT As the Supporter Experience Intern, you will gain valuable experience working with supporters, creating fundraising and marketing materials, and assisting with proactive donor outreach. JOB SUMMARY You’ll be responsible for leading with a customer service mindset as you triage incoming supporter inquiries via phone and email. You’ll work with the Supporter Experience team and other departments to resolve supporter issues and drive them towards resolution. You’ll report to the Supporter Experience Manager and play a key role in assisting the team with daily responsibilities and in creating your own unique project to support charity: water fundraisers or school groups. YOU’LL BE RESPONSIBLE FOR… - Responding to common email inquiries from supporters - Covering overflow phone support during peak times - Reviewing the Donor Journey, identifying any needed updates, and suggesting improvements - Updating marketing collateral for fundraisers, school groups, or Water Walk participants - Reviewing and suggesting updates for the charity: water kids page - Creating a “Get Started” packet to be emailed to new fundraisers - Assisting with handwritten cards or other efforts for personal outreach to supporters YOU MUST HAVE… - Passion for customer service, problem-solving, and building meaningful relationships - Exceptional interpersonal, oral, and written communication skills - Proficiency in working with Mac products and Google applications AN ADDED PLUS IF YOU HAVE… - Experience with customer service and management tools like Zendesk, Dialpad, and/or Salesforce - Experience with marketing tools and platforms like Sprout Social, Contentful, and Iterable - Experience managing social media accounts on Facebook, Instagram, Twitter, YouTube, and TikTok TEAM OVERVIEW The Supporter Experience team is dedicated to providing best-in-class mission-driven customer service supporting retention and offline experiences/engagement. We serve as a bridge between fundraising and creative teams to curate impactful experiences that support retention and impact the bottom line. HIRING TIMELINE This role was posted on April 6, 2026 and will remain open for approximately 30 days. SALARY This is a non-exempt role with an hourly rate of $17.00 - $19.00 an hour. ORGANIZATIONAL OVERVIEW At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity. At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do. Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.

• Lead design strategy for complex, cross-product initiatives that impact multiple teams and customer segments • Partner with Product Management, Engineering, and Executive Leadership to define product vision and roadmap priorities • Champion user-centered design principles and Jobs-to-be-Done methodology across the organization, helping teams understand not just how but why • Identify and drive opportunities for design innovation, particularly around AI-driven features and data-driven insights • Serve as a design advocate in strategic planning discussions, ensuring user needs are central to business decisions • Own end-to-end design for the most complex and ambiguous product initiatives, from discovery through delivery and iteration • Design at a systems level, considering how solutions scale across products, platforms, and use cases • Create frameworks, patterns, and principles that enable other designers to work more effectively • Drive excellence in our design system by contributing high-leverage components, patterns, and documentation • Set the quality bar for design craft across the organization through exemplary work and thoughtful feedback • Ensure designs prioritize non-technical users, focusing on simplicity, speed, and trust in everything we build • Lead discovery research initiatives for high-stakes projects, deeply understanding customer needs, pain points, and workflows • Partner with Research teams to define research strategies that uncover actionable insights • Translate complex user research findings into clear design opportunities and recommendations • Validate design decisions using both qualitative and quantitative methods • Apply service design methodologies including customer journey mapping and service blueprinting to optimize end-to-end experiences • Build strong relationships with Product, Engineering, Marketing, Customer Success, and other cross-functional partners • Present design work and strategic recommendations to executive leadership with clarity and conviction • Navigate organizational complexity to drive alignment and secure buy-in for design initiatives • Influence product strategy and roadmap decisions through design thinking and user insights • Work across team boundaries to solve problems that require coordination across multiple product areas • Mentor and coach Senior and mid-level designers, helping them grow their skills and advance their careers • Lead design critiques that elevate team output and foster a culture of continuous improvement • Model design excellence in both craft execution and collaborative practices • Share knowledge through documentation, workshops, and presentations that build design capability across the organization • Help shape hiring and team-building strategies by participating in candidate interviews and assessments • Contribute to the evolution of design processes, tools, and best practices • Establish and refine design processes that enable teams to deliver high-quality work efficiently • Identify opportunities to improve design team productivity and effectiveness • Contribute to design operations initiatives including workflows, tooling, and collaboration models • Help define success metrics and measurement frameworks for design initiatives • Partner with leadership to diagnose and solve process or organizational challenges

Role Description X Up Brands is hiring a Product Design Specialist to help us build better products than the competition across our ecommerce and Amazon brands. This role is responsible for turning product opportunities into clear concepts, improved designs, factory-ready instructions, and better final products. You will work closely with leadership, product development, design, sourcing, and factories to help create products that are more functional, more differentiated, and more premium than what already exists in the market. We are looking for someone who can help bring structure, speed, and creative thinking to product development — someone who can take rough ideas, improve them, visualize them clearly, and help move them toward production. This is a highly important role for our company because great product development is one of our biggest competitive advantages. - Create clear visual concept directions for products, including sketches, mockups, annotations, reference boards, and design notes - Work with leadership to refine ideas and make product decisions quickly - Translate product ideas into clear factory-ready development briefs with detailed instructions, measurements, materials, finishes, features, and design intent - Coordinate with internal graphic designers, 3D designers, sourcing team, and factories to ensure concepts are understood correctly - Help manage the development cycle from concept to sampling to revisions to production-ready approval - Review samples and identify what needs to improve in design, fit, usability, appearance, packaging, and quality - Organize product development files, concept boards, revision notes, and final specifications so communication is clear and efficient - Support the creation of a more repeatable product development process across brands - Help ensure products are not just “good enough,” but truly better than the existing market Qualifications - 3-4 years of experience in product design, industrial design, accessory design, consumer product design, or a similar role - Strong ability to think creatively and practically about how to improve physical products - Ability to turn rough ideas into clear visual concepts and development instructions - Experience working with factories, manufacturers, suppliers, or production teams is strongly preferred - Strong taste level and attention to detail across materials, finishes, proportions, and premium design elements - Comfortable using visual tools such as Adobe Illustrator, Photoshop, Figma, or similar design software - Able to organize development work clearly and manage multiple product projects at once - Strong communication skills and ability to collaborate across teams - Ecommerce, Amazon, consumer goods, jewelry, wellness, or accessories experience is a plus - 3D design understanding or experience working with CAD / rendering teams is a plus Benefits - Competitive compensation package - 10 local paid holidays & 10 PTO days per year - Quarterly performance bonuses - Opportunity to build and lead your own marketing team - High-growth environment with significant ownership and creative freedom

• Lead and support design teams in creating high-quality screen designs and prototypes for multiple products and client engagements • Ensure final design deliverables meet Apply Digital's quality standards and align with client brand guidelines • Lead conversations about design deliverables and their creation, implementation, and maintenance • Create, edit, and follow brand, UX and design systems best practices without support, establishing frameworks for team consistency • Manage multiple client engagements and accounts simultaneously • Lead significant client-facing projects and meetings with autonomy • Demonstrate ability to gain cooperation with peers and cross-functional teams to address issues and opportunities • Present design concepts and rationale to stakeholders and clients with clarity and confidence • Manage UX and design team members from a professional growth perspective • Provide coaching, mentorship, and guidance to designers at various levels • Conduct regular feedback sessions and support career development of team members • Share insights and expertise through thought leadership initiatives within the team • Create and execute tactical design plans for projects and multiple work streams that align with strategy • Contribute to the growth of the design practice through internal and external leadership content • Lead design innovation initiatives while establishing creative thinking frameworks • Stay up-to-date with design trends, best practices, and emerging technologies