• Act as an escalation point for the IT support queue, handling complex issues across endpoints, identity, and core SaaS applications (e.g., Google Workspace, Okta, Slack, Zoom, Atlassian). • Coordinate response efforts for IT incidents and outages, including troubleshooting, communication, and post-incident follow-up. • Manage internal user accounts, groups, and access (joiners/movers/leavers) across identity and critical SaaS systems. • Own and continuously improve onboarding and offboarding workflows in partnership with People, Security, and Hiring Managers. • Deploy, administer, and maintain IT systems and services (e.g., MDM, endpoint security, Zero Trust, collaboration tools, AI platforms, asset inventory). • Manage MDM-controlled endpoints (laptops and other devices), including provisioning, compliance policies, and OS / app updates. • Implement and maintain automations and workflows that minimize manual efforts in provisioning, access changes, and common support requests. • Implement and operate IT controls that support company security and compliance requirements (e.g., SOC 2, ISO 27001), including access reviews, asset management, and endpoint standards. • Partner with Security on evidence collection, control operation, and remediation of IT-related audit findings. • Ensure IT policies, standards, and runbooks are followed and kept current; contribute to drafting and improving these documents. • Construct and maintain IT guides, runbooks, and knowledge base articles for both end users and IT peers. • Collaborate with cross-functional teams (Security, Engineering, People, Finance, CX) on IT-related projects such as new tool rollouts, license rationalization, and process redesign. • Identify issues, define OKRs, and deliver end-to-end solutions that measurably improve reliability, security, or user experience. • Stay current on IT trends and emerging technologies; propose pragmatic improvements to our environment.

Department: 12252 Enterprise Corporate - Clinical Informatics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote in Charlotte/ Wake market with occasional travel Pay Range $33.05 - $49.60 Major Responsibilities: - Serve as a subject matter expert for the EHR and provides in-depth support to clinicians (Physicians, nurses, medical assistants and other clinical technicians) in the ambulatory setting and serves as a liaison between clinicians, operational leadership and IT. Troubleshoots EHR issues and provides ongoing support to ensure successful implementation of new technology and technology changes. Communicate and collaborate with CI and IT teams to address technical challenges. Develop as a Subject Matter Expert in one or more areas of specialty. - Participate in efforts to manage change related to technology adoption. Provide end user support to help identify areas of opportunity to improve adoption and effective of new technology and processes. - Provides basic reporting tool assistance to end users. Participate in organizational efforts to reduce administrative burden including the enhanced use of decision support tools and the use of data to drive decisions related to optimization and implementation. Begin to leverage clinical data analytics to drive informed decisions and create actionable insights through dashboards and reports. - Supports and guides optimal use of clinical systems and supportive clinical documentation practices and tools. Ensures successful implementation, administration and documentation of new and/or existing clinical applications. Participate in cross-functional teams in reimagining clinical process and pioneer novel approaches to enhance patient care, teammate satisfaction and safety and outcomes. Begin to have the ability to analyze clinical workflows to identify bottlenecks, inefficiencies and areas for improvement. Participate in cross functional teams in implementing workflow enhancements - Collaborate with CI teams across care settings to ensure appropriate workflows and clinical systems are utilized effectively and efficiently. - Provide support to users of our clinical systems in the ambulatory setting (Physicians, Nurses, Medical Assistants, other clinical technicians), either in person or virtually, to promote effective and efficient use of technology and the EHR. Perform purposeful rounding in assigned areas, focusing on new functionality and opportunities for end user optimization. Become the go to resource for questions related and concerns related to the EHR and other clinical systems as assigned. Partners with the regional informatics training and education team to assist in training delivery as needed. Provides informal guidance/resources to new team members and customers. In partnership with the training and education team, evaluates training effectiveness and recommends modification to training programs accordingly. Integrates knowledge of policies and clinical resources into educational programming. Proactively monitor and respond to end user requests for assistance. Understand the pain points, challenges and technology needs related to the EHR and other clinical systems. Assist in onboarding of new Clinicians, introducing them to EHR functionalities and efficiencies as needed. Assist users in personalizing system settings to align with user preferences, either in person or virtually. Continuously seek ways to enhance user experiences and outcomes. Provides EHR and integrated clinical systems onboarding, ongoing education and training to all clinical end users as needed. Recommends additional training and education for multiple areas and roles based on ongoing evaluation and assessment. Assist the training team in delivering virtual training sessions for clinical staff as assigned. In partnership with the training team, develop job aids, quick reference guides and other material. Performs basic troubleshooting and escalates as needed. Works in partnership with clinical informatics and interdisciplinary team to help identify opportunities for optimization and technical improvements/changes. Identify opportunities for process optimization within clinical workflows. Collaborate with clinical and IT teams to streamline tasks, reduce redundancy and enhance efficiency. Promote adherence to recommended workflows. Support system upgrades and enhancements, ensuring smooth transition. Through formal and informal rounding, educate end users on best practices for utilizing clinical systems effectively. Utilizes evidenced based practice or best practice methodology of clinical system end users. Provides ongoing support and ensures successful implementation, administration and documentation of new upgrades, releases and enhancements. - Develops and maintains key partnerships with site and area leaders. - Participates in the development of analysis and design of EHR configuration to support organizational initiatives to ensure that end user needs are addressed. Focus on standardized best practice workflow processes and clinical content to ensure alignment across all sites/departments to support improved quality and patient safety outcomes. Assists in identifying metrics that monitor the effectiveness of implemented projects and programs. Following defined testing scripts and plans, perform testing of new or enhanced clinical workflows Licensure, Registration, and/or Certification Required: - Epic Clinical Informatics Certification or attained within 18 months of hire Education Required: - Associate degree or equivalent in IT or Health Related Field Experience Required: - 2 Years Clinical, Clinical Informatics or IT Experience Knowledge, Skills & Abilities Required: - ​ Strong communication skills and ability to convey technical information to non-technical users. - Analytical mindset with the ability to identify areas for improvement - Passion for healthcare technology and a commitment to advancing patient care - Ability to conduct activities related to all phases of the clinical information system life cycle (plan, design, testing, implementation and monitoring) Physical Requirements and Working Conditions: Preferred Job Requirements: - Licensed/Certified Clinical Professional Preferred (CNA, MA, RN, RT, PT, RD, etc). This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Ciklum is looking for a IT Support Engineer to join our team full-time in Poland. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Working under the guidance of the Team Lead and senior engineers, this role focuses on daily support tasks and resolving technical issues to maintain smooth operations. Responsibilities: - Managing Service Desk system tickets - Providing daily user support with hardware and software issues - Preparing workstations for newcomers - Cooperating with other IT sub-departments to solve common IT issues - Cooperating with the Procurement department in terms of delivery and logistics - Negotiating with IT service providers - Cooperating and communicating with Middle or Senior IT Support Engineers to find the best way to fix problems - Managing IT assets and tracking them in the Assets Management Tool - Managing the IT stock. Controlling timely procurement of IT components for the stock and informing Middle Support Engineers if new orders are needed - Solving standard issues and tasks received from IT HelpDesk Engineers, Middle or Senior IT Support Engineers, or the direct IT Support Line Manager - Studying internal technical documentation, rules, and policies of the IT Department - Transferring non-standard tasks to Middle or Senior IT Support Engineers Requirements: - Technical background: Knowledge in the administration of Windows 10 and above, Linux Ubuntu, and macOS, Microsoft products, Network, Google Apps, Active Directory, GPO - Problem-solving abilities: Diplomatic mindset, client-oriented (client first) approach, crisis management skills - Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks - Understanding of the ITIL principles, good communication skills: To be able to convey information clearly - Stress resistance: To be able to remain calm in difficult or stressful situations - Self-improvement and self-education: To be eager to learn - English level: Intermediate and above What`s in it for you? - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy flexibility – full remote working possibilities - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With delivery centers in Wrocław and Gdańsk, our 300+ professionals in Poland drive forward-thinking solutions for global clients. Join a community where collaboration sparks innovation—and your impact reaches millions. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to our communities and demonstrate that Actions Speak Louder in Person®. If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and continue to grow. Build your future with us Our IT department is currently seeking an experienced BI developer to build data pipelines that provide peace of mind for people by equipping them to make data-informed business decisions. Be ready to: - strive to continuously learn and hone your craft - listen to business needs and design data models that support business outcomes - develop reliable, reusable, automated and streamlined ETL code - design and develop BI data marts, reports and dashboards - teach teammates so that we all learn and grow together - create reconciliation procedures and data checks to ensure data quality - build in automated audit, balancing and controls - provide production support, including on-call rotation and technical assistance to end-user and IT staff Be equipped with: - experience with Angular - experience with C# - experience with Visual Studio or VS Code IDE using TFS or GitHub Repositories - experience with SQL Server for data access - professional self-starter who is clever, innovative, and able to work independently - strong organizational skills - excellent written and oral communication skills - must be able to work well in a fast-paced, team environment Bring education or experience from: a bachelor's degree or have equivalent experience in computer science or related discipline. Enhance your talents Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career. Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages. Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.