Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Role is 100%25 remote (after in-office new hire training) · Competitive pay-$22.40 per hour plus an annual bonus target of 6%25 · Great benefits with very little out of pocket cost! · Car purchase discount plus $350.00 car allowance! · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100%25 employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect This is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. 2. Document all actions taken on account within system of record. 3. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. 4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 5. All other duties as assigned. What You Will Bring · 2+ years collection or relevant experience · Education in lieu of experience · High school graduate · Bachelor’s degree preferred · Basic computer skills - Knowledge of Windows including Word and Excel · Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers · Strong listening skills - Ability to listen and understand direction · Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer · Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Who We Are Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: · Role is 100%25 remote (after in-office new hire training) · Competitive pay-$22.40 per hour plus an annual bonus target of 6%25 · Great benefits with very little out of pocket cost! · Car purchase discount plus $350.00 car allowance! · Medical, dental, and vision plans with no-cost and low-cost options · Annual employer HSA contribution · 401(k) matching and immediate vesting · Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: o Associate / Sr. Associate: $350 o Manager / Sr. Manager: $600 o Director: $800 o Executive Director: $900 o VP or Above: $1,000 · 100%25 employer-paid life and disability insurance · No-cost health and wellbeing programs, including a gym benefit · Six weeks of paid parental leave · Paid Volunteer Time Off, plus a company donation to a charity of your choice What to Expect This is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need. What You Will Do 1. Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current. 2. Document all actions taken on account within system of record. 3. Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails. 4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. 5. All other duties as assigned. What You Will Bring · 2+ years collection or relevant experience · Education in lieu of experience · High school graduate · Bachelor’s degree preferred · Basic computer skills - Knowledge of Windows including Word and Excel · Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers · Strong listening skills - Ability to listen and understand direction · Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer · Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary Work Environment Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment. The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range. California Privacy Notice This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”). If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

Application Deadline: 04/06/2026 Address: VIRTUAL(R)52 - REMOTE/TELETRAVAIL - BC - BMO Job Family Group: Customer Shared Services At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you gain valuable experience and broaden your skillset. BMO Financial Group strives to create a workplace that: - Values new ideas, different perspectives and the opinions of all employees. - Promotes teamwork and draws on the strength of each employee. - Supports individual needs & welcomes and celebrates our differences. - Provides the tools and resources so that each employee can contribute to their full potential Working together, we are creating an organization that is built upon and driven by Being BMO and sets the standard for the financial services industry. Employee Value Proposition: - Flexible work schedule including possible, work from home position (below) - Working environment that values equity, diversity, inclusion and growth A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team. To be successful in their role, the individual requires extensive knowledge of BMO Retail lending products and procedures related to collections as well as in depth knowledge of Privacy Legislation and the Collection Act in order to successfully assess and mitigate issues that could potentially lead to Privacy, Legal and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions. Knowledge of all the BMO approved offers and solutions for delinquent clients would be beneficial. Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and strive to maintain good customer relations. In addition to advising customers on payment options. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles. Key Accountabilities - Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes. - Utilize sound knowledge and understanding of the terms and conditions of BMO agreements in order to effectively educate customers on their obligations of said contracts. - Act decisively and effectively when dealing with sensitive customer situations - Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements. - Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions. - Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible. - Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses. - Interview customers and update financial, demographic profiles and security status ensuring documentation is complete and accurate. - Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures - Engage the customer in mutual problem solving when dealing with non-routine situational factors to create personal, unique solutions. - Maintain poise and perseverance when dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible. - Focus at all times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services. - Performs other duties and special projects as required. CROSS-FUNCTIONAL RELATIONSHIPS - Identify potential financial, legal, reputational risks and engage management team - Leverage and share best practices and specialized knowledge with teammates and collections organization - Collaborate closely with multiple lines of business within the organization to mitigate risk and improve performance and compliance. COMPLIANCE REQUIREMENTS/RESPONSIBILITIES - Comply with all applicable BMO and Line of Business policies, standards, guidelines and controls. - Maintain BMO’s professional image and Code of Conduct. - Maintain confidentiality and security standards. AUTHORITIES/DECISION RIGHTS - Drive the decision making process based on gathered facts, data, observation, and analysis - Communicate and present information to various management levels within BMO. JOB DIMENSIONS - Leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations. - Research, gather data, analyze, lead and/or provide support, as required and recommend solutions to management. - Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings KNOWLEDGE AND SKILLS - Extensive understanding of secured and unsecured portfolios - Good working knowledge of Bank supported or other software ie: Excel, Word, Microsoft Office etc. - Good working knowledge of Bank Systems ie: Strata, ECP, angular tool, TSYS, Optimizer, MDIF - Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning. - Good practical knowledge of Business Computer Systems - Excellent knowledge of Collection Processes and Procedures - Knowledge of skip tracing techniques and good skip tracing skills. - Excellent verbal and written communication skills. - Professional and courteous phone manner in order to deal effectively with customers and sensitive situations. - Strong interpersonal, analytical, negotiation and decision making skills. - Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions. - Ability to work independently or part of a small team (pairing) in a busy, fast paced environment. Location: Virtual Schedule availability: Mon – Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts) Sat – 8:00 am to 4:00 pm bi-weekly rotation Sun – 1:00 am to 8:00 pm bi-weekly rotation Salary: $43,200.00 - $80,300.00 Pay Type: Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

• Contact all members with delinquent accounts and overdrawn shares facing financial difficulty. • Assist the member towards restoring their good standing status with the Credit Union. • Maintain the financial soundness and manage the asset quality by achieving the lowest possible delinquency and charge-off ratios. • Answer incoming member or member-related contacts and work Collection queues. • Review and document status of accounts and initiate telephone contact on delinquent loans. • Research accounts on the delinquent loan reports. • Prepare correspondence on delinquent accounts requiring special handling. • Utilize Collections system to document accurately. • Determine reason for delinquency and refer members to BALANCE when necessary. • Perform skip tracing within established compliance and best practice procedures. • Establish and monitor payment plans whenever possible. • Initiate all required documents pertaining to payment plans, repossessions, and/or possible foreclosures. • Pull Credit Bureau reports when necessary. • Review and make recommendations for rewriting of delinquent loans and/or settlements. • Achieve assigned goals monthly. • Maintain strict adherence to all laws, rules, regulations, policies, procedures and internal controls specific to the job functions. • Follow detailed and standardized procedures in performing routine collection operations. • Make recommendations on ways to improve work processes within Collections. • Perform other job-related duties as assigned.