Role Description Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers. This position serves as the first point of contact for troubleshooting issues related to internet and phone services, ensuring a positive customer experience while resolving technical concerns. Qualifications - Eligibility for US Employment without sponsorship - Minimum of 18 years of age - High School Diploma or GED or equivalent combination of education and experience is required - Minimum of one year customer support experience and/or equivalent work environment is required - Familiarity with CRM systems and practices preferred - Basic understanding of networking concepts (e.g., IP addresses, routers, modems, Wi-Fi) preferred - Familiarity with troubleshooting tools and remote diagnostics preferred - Proficiency with customer management software (CRM systems) preferred - Ability to type a minimum of 40 words per minute with accuracy - Flexibility to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs - The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication - Proficiency in Spanish Language desirable Requirements - Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications - Functional use of common office equipment, computers, and office software Benefits - 100% Company-Paid Medical and Dental Benefits - Free Fiber Internet Service - Compensation: $20-$23 USD per hour - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - Free fiber internet service for all employees living in our service area - A culture built on integrity, mutual respect, and a shared purpose Company Description We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Role Description The Negotiation Specialist is responsible for evaluating, negotiating, and settling workers’ compensation claims in compliance with applicable laws and internal policies. This role involves working closely with providers, adjusters, and internal teams to ensure cost-effective and fair outcomes while maintaining a high standard of service. - Review and analyze medical bills, treatment records, and claim documentation to determine appropriate settlement values. - Negotiate with medical providers and other parties to reach fair and timely resolutions. - Ensure compliance with all applicable state workers’ compensation laws and regulations. - Maintain accurate and up-to-date documentation of negotiations and outcomes in the claims management system. - Identify potential cost-saving opportunities and work toward minimizing claim exposure. - Communicate clearly and professionally with both internal and external contacts. - Monitor claims to identify trends and report on potential areas of concern. Qualifications - 2–5 years of experience in workers’ compensation claims handling, bill review, or negotiation (or equivalent combination of education and experience). - Strong knowledge of workers’ compensation regulations and fee schedules. - Strong understanding of medical billing codes (CPT, ICD-10, HCPCS), state fee schedules, and PPO discounts. - Excellent communication and negotiation skills, both written and verbal. - Strong attention to detail and ability to manage multiple cases independently. - Excellent negotiation, communication, and analytical skills. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Proficient with claims management systems and Microsoft Office Suite. Preferred Qualifications - Experience in a TPA, insurance carrier, or medical cost containment company.

Develop and facilitate EMR technical training modules, create diverse training content, and perform audits to ensure compliance with organizational standards while identifying learner deficiencies and providing support during system implementations.

Position Summary The Head of U.S. Pork Technical Services is a proactive leader, a member of the Pork Leadership Team, and plays an important role in reinforcing and communicating the Zoetis Pork strategy. The Head of U.S. Pork Technical Services will: - Align with the Regional Business Director to strategically deploy Pork Technical Services (PTS) resources to maximize the impact of appropriate use of Zoetis products and services. - Drive a positive team culture built upon the foundation of Zoetis vision, core beliefs and leader behaviors - Lead by delivering quality feedback and coaching to help maximize the potential of colleagues and help train to meet and exceed core competencies for the role - Effectively manage resources to achieve the above by leading and coaching a team that will include Technical Services Veterinarians, including team members at the Senior or Managing level. - Provide superior customer, scientific and field force support so that Zoetis may achieve a sustainable competitive advantage - Enhance the professional and scientific image of Zoetis - Engage as a member of the Livestock Technical Services Leadership Team to ensure consistency across all segments of the livestock business from a technical management and development standpoint. - The preferred location would be in Iowa but open to candidates based in Minnesota and Illinois. General - Ensure that all actions reflect Zoetis Core Beliefs Leader Behaviors - Lead and manage a team of veterinarians that serve as principle scientific advisors to the sales force and customers, partners to the Pork Sales Leadership Team, coaches to the field force, and represent the voice of science to their teams - Provides leadership, direction and management for TS Veterinarians - Ensure Pork Technical Services is fully aligned with the strategies of the business and provides technical support to execute those business strategies - Supply strategic support to marketing and other stakeholders, and develop processes and relationships to execute the business strategies - Hire, develop, and coach the technical expertise of the group; identify opportunities to leverage the unique skill set and strengths of the team to support both internal and external customers - Provide feedback and high-level coaching to direct reports to drive positive culture and performance - Lead cross-functional teams as needed to advise and influence management at all levels of Zoetis on technical issues; collaborate effectively with sales, marketing, GPM, VMRD, Regulatory Affairs, Legal Affairs, Public Affairs, etc. - Ensures successful partnerships with enabling and platform function groups, including but not limited to Global Manufacturing Services (“GMS”), Veterinary Medical Research & Development (“VMRD”), Commercial Development and Lifecycle Management, and Business Development to enable the achievement of business goals - Inquiries: Provide sound technical advice on routine inquiries and act as a resource to assist other team members with inquiries - Complaints: Respond effectively to customer complaints and fulfill regulatory requirements and corporate guidelines with respect to adverse event reporting - Marketing Support: As requested, contribute to the development of marketing plans and materials for technical and contextual accuracy, medical appropriateness, and utility to producers and practitioners; provide strategic input into the development of marketing plans and materials - VMRD and GPM: Participate on new product teams as requested; be recognized as a vital contributor to cross-functional teams; take initiative in proposing strategic new projects; demonstrate ability to identify gaps in product portfolio and prepare input on business development Management Role - Collaborate as a member of the Livestock Technical Services Leadership Team (LTSLT) - Help lead the general management and formation of long-term PTS team strategies and policies in support of Zoetis Pork business strategies - Personnel Management: - Lead and manage a team of veterinarians by delivering quality feedback, mentoring, and coaching. At least 60% of the time, champions, reinforces, and coaches members of PTS team to meet objectives and develop a unified customer-facing approach. - Support Individual Development Plans IDPs - assist and guide direct reports in their knowledge, skill, and career development to maximize their impact on the business and achieve their career aspirations - Manages the performance of direct reports including review of annual objectives, establishes performance standards and metrics, and oversees annual performance appraisals, - Budget responsibilities: - Effectively manage assigned operating expenses and Zoetis assets - Timely monitoring and approval of expense reports for direct reports Key Customer Contacts - Work collaboratively with marketing and sales to leverage the skills of the PTS team to provide scientific education/training to internal and external customers - Develop strong working relationship with Regional Business Director (RBD) in assigned business by frequent proactive communications, close alignment and timely execution of strategy, and honest and direct bi-directional feedback. - Develop strong working relationship with Area Business Managers (ABM) to ensure the aligned Technical Services Specialist is providing necessary support and appropriate strategic alignment. - Be recognized as a credible representative of Zoetis within the veterinary profession - Attend and contribute to selected professional organizational activities Education and Experience - Doctor of Veterinary Medicine degree or equivalent - 7 years of experience in clinical practice, academia, research or industry - Excellent interpersonal and communication skills - Proven leadership ability to drive positive culture and performance - Learning and change agility - Strategic thinking and matrix management skills - Performance management - Ability to influence and persuade without positional power Preferred Candidate Qualifications - Five (5) years or more private practice experience - Two (2) years or more industry experience - Experience in building highly effective teams - Excellent judgment in leading through change and influencing Technical Skills Requirements - Demonstrated track record of delivering financial commitments including budgetary management - Strong relationship building skills Physical Position Requirements - Travel requirement of 40-60% - Willingness to drive to customer locations across the defined geography – Producer, Clinic & Processing Facilities Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.