About Nexcess Nexcess brings together a portfolio of hosting, cloud, and digital experience brands to deliver high-performance infrastructure and services to businesses worldwide. Our platforms power mission-critical applications for thousands of customers. Reliability is foundational to everything we do. We operate complex environments spanning virtualization, storage, networking, and application hosting; where performance, availability, and consistency matter at scale. This is a permanent, full-time, remote position. US Pay Band - $110K - $150K Actual compensation will vary based on experience, skills, and location. About the Role We’re looking for a Manager of Reliability Operations to lead how we detect, respond to, and learn from failures across our platform ecosystem. This role sits at the intersection of Operations and Engineering, bringing structure to incident response, accountability to follow-through, and clarity to reliability insights. You’ll ensure that what we learn from production directly improves how our platforms are built, operated, and scaled. What You’ll Do Own Reliability Operations & Incident Command - Continuously evolve and improve incident management, change management, and post-incident practices - Establish clear standards for incident declaration, severity, escalation, and communication - Ensure consistent execution across teams and continuous process improvement - Own the incident command function, including roles, structure, and operating procedures - Lead or oversee major incident response in a 24/7 production environment - Build and manage on-call incident commander rotations with global coverage Drive Learning, Accountability & Reliability Strategy - Own post-incident reviews, ensuring strong root cause analysis and clear documentation - Translate incident trends into actionable reliability improvements - Drive completion of corrective actions across teams; escalate when needed - Define and maintain service performance and reliability targets (availability, latency, error rates) - Own observability strategy, including monitoring, alerting, and signal quality - Improve detection, reduce time to resolution, and increase platform resilience - Partner with Engineering and Operations on capacity planning, patching, and lifecycle decisions - Ensure reliability insights directly inform platform and infrastructure roadmaps - Collaborate with Security on vulnerability response, patch prioritization, and compliance alignment Operate Across a Complex Platform Environment - Work across environments including virtualization platforms (VMware), distributed storage (Ceph), Linux-based systems, and hybrid cloud infrastructure - Support platforms that span dedicated hosting, managed applications, and high-availability cloud services - Ensure reliability practices scale across multiple products, brands, and customer environments - Provide regular, data-driven reporting to leadership on availability, incident trends, and operational performance - Act as the central authority on reliability insights across teams What You Bring - Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience) - 7+ experience in systems operations, site reliability, or platform engineering - 2+ years experience leading teams or major operational functions - Proven experience managing incidents in a 24/7 production environment - Strong background in troubleshooting, root cause analysis, and operational improvement - Experience with change management practices Platform & Tooling Experience - Monitoring and observability platforms (e.g., Datadog, Prometheus, Grafana, New Relic) - Incident management and alerting tools (e.g., PagerDuty, Opsgenie) - Infrastructure and platform technologies (Linux systems, VMware, Ceph, cloud platforms) - Logging and telemetry systems (centralized logging, metrics, tracing) - Ability to translate complex technical data into clear insights - Strong communication skills, especially in high-pressure situations Nice to Have - Background in Computer Science, Engineering, or a related field - Experience in managed hosting, cloud infrastructure, or SaaS environments - Experience defining and tracking system reliability and performance targets - Familiarity with ITIL or similar operational frameworks - Exposure to VMware, Ceph, Linux, and Windows platforms - Relevant certifications (AWS, RHCE, etc.) We Offer: - Traditional and Roth 401k with company matching - A collaborative team culture - Consistent/set work hours - Challenging non-redundant daily duties - A voice in how things get done Disclaimer: This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”. Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. #LI-Remote Manual Data for Pay Scale - Suggested Range for Manager of Process Operations - $110 - $150 PayFactors - Reliability Engineer $140K Process Analyst $85K Median Manager of Process Operations - $112K Higher-Scope Variant: SRE Manager This is an SRE but includes some leadership and strategy in scope Average: $132,583 Typical range: $114K – $151K Top end: $175K Salary.com - SRE Leadership Average: $165K Range $150K - $185K Market data shows baseline Reliability Manager roles averaging around $100K, but those positions are typically scoped to team-level responsibilities or localized operational support. Roles with broader operational ownership, particularly those responsible for defining and enforcing incident management, change management, and post-incident processes across an organization,trend higher, with comparable operations and SRE leadership roles averaging $115K – $130K and extending into the $150K+ range at senior levels. This position is not simply managing reliability within a team; it owns how the organization operates during incidents, how work is prioritized and escalated, and how accountability is enforced across functions. Because the role is responsible for driving consistency, governance, and follow-through across Operations, Engineering, and Security, it aligns more closely with senior operational leadership than traditional reliability management. Positioning the role in the $110K – $150K range ensures we can attract candidates with the experience to build, standardize, and scale these processes effectively.

Now Hiring: Registered Nurse Case Managers (1099) – Certified CAT Suppliers Atlanta, Columbus, Dalton & Savannah, GA | Flexible Schedule | Independent Contractor Looking for flexibility without sacrificing impact? The IMA Group is expanding across Georgia and seeking experienced Registered Nurse Case Managers who are also Registered Certified CAT Suppliers with the State of Georgia to join our growing 1099 network. Whether you’re looking to supplement your current workload or build a full caseload, this opportunity gives you the autonomy to create a schedule that fits your lifestyle and preferred coverage area. Why join IMA? - Flexible, self-directed scheduling - Control your caseload and geographic territory - Meaningful, field-based work - Collaborative, interdisciplinary environment - Opportunity to grow within a national network What You’ll Do: - Manage medical and rehabilitation cases for injured workers - Coordinate care with physicians, providers, employers, attorneys, and insurance carriers - Evaluate treatment plans for medical necessity, appropriateness, and cost-effectiveness - Facilitate Independent Medical Evaluations (IMEs) and conduct job site assessments as needed - Monitor patient progress and provide strategic recommendations to stakeholders - Maintain timely, detailed documentation and reporting - Attend medical and rehabilitation appointments when required What You’ll Need (Required): - Active RN license - Registered Certified CAT Supplier – State of Georgia (required) - Minimum of 3 years of workers’ compensation case management experience - Malpractice/liability insurance (or willingness to obtain) - Strong computer and documentation skills - Reliable transportation for local travel - Access to a personal computer and phone Preferred: - Bilingual (Spanish or other languages) If you’re a seasoned nurse ready for more independence, flexibility, and the ability to make a direct impact on recovery and return-to-work outcomes, we’d love to connect. The IMA Group is an Affirmative Action/Equal Opportunity Employer. Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. #LI-HYBRID #LI-BC1

Anticipated End Date: 2026-04-08 Position Title: Nurse Case Manager I Job Description: Telephonic Nurse Case Manager I Sign on Bonus: $3000 Location: Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Monday - Friday 8 - 5 pm CST. *****This position will service members in different states; therefore, Multi-State Licensure will be required. The Telephonic Nurse Case Manager I is responsible for performing care management within the scope of licensure for members with complex and chronic care needs by assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize member health care across the care continuum. Performs duties telephonically for discharge planning. How you will make an impact: - Ensures member access to services appropriate to their health needs. - Conducts assessments to identify individual needs and a specific care management plan to address objectives and goals as identified during assessment. - Implements care plan by facilitating authorizations/referrals as appropriate within benefits structure or through extra-contractual arrangements. - Coordinates internal and external resources to meet identified needs. - Monitors and evaluates effectiveness of the care management plan and modifies as necessary. - Interfaces with Medical Directors and Physician Advisors on the development of care management treatment plans. - Negotiates rates of reimbursement, as applicable. Assists in problem solving with providers, claims or service issues Minimum Requirements: - Requires BA/BS in a health related field and minimum of 3 years of clinical experience; or any combination of education and experience, which would provide an equivalent background. - Current, unrestricted RN license in applicable state(s) required. - Multi-state licensure is required if this individual is providing services in multiple states. Preferred Capabilities, Skills and Experiences: - Case Management experience is preferred. - Minimum 2 years’ experience in acute care setting is preferred. - Managed Care experience is preferred. - Ability to talk and type at the same time is preferred. - Demonstrate critical thinking skills when interacting with members is preferred. - Experience with (Microsoft Office) and/or ability to learn new computer programs/systems/software quickly is preferred. - Ability to manage, review and respond to emails/instant messages in a timely fashion is preferred. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Licensed Nurse Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

The Regional Manager, Patient Access – Regionalized Scheduling will oversee region-level scheduling operations across a defined geographic area. This leader ensures consistent execution of centralized scheduling workflows, service standards, and operational KPIs to deliver a best-in-class patient experience. Supporting the Director, this role drives performance, coaching, and adoption of regionalized scheduling processes across all clinics within the assigned region. Essential Functions: - Leadership & Team Management: - Lead, coach, and develop district-level scheduling supervisors and staff across the assigned region. - Conduct regular check-ins, performance evaluations, and skill development plans. - Cascade enterprise and division-level goals, ensuring alignment with organizational KPIs. - Foster a culture of accountability, collaboration, and patient-first service. - Operational Oversight: - Oversee day-to-day scheduling operations, including appointment booking, template management, and adherence to standardized workflows. - Ensure consistent execution of scripts, scheduling protocols, and documentation requirements across all clinics. - Monitor regional compliance with scheduling accuracy, service level agreements, and productivity standards. - Identify operational gaps and partner with district and clinic leaders to resolve them. - Patient Experience & Satisfaction: - Ensure all scheduling interactions reflect a patient-centered philosophy and deliver a warm, accurate, and proactive experience. - Review patient complaints, delays, and feedback to drive improvements and close service gaps. - Partner with scheduling supervisors and clinical operations leaders to remove obstacles impacting timely scheduling and patient readiness. - Process Improvement & Compliance: - Track and report regional KPIs, including call volumes, wait times, scheduling completion rates, and template utilization. - Use data to identify trends, workflow issues, and opportunities to increase efficiency and minimize delays. - Recommend and implement best practices originating from enterprise, division, or regional pilots. - Ensure compliance with privacy regulations, payer requirements, and internal quality standards. - Collaboration & Reporting: - Partner with clinic managers, district managers, regional clinical operations, and centralized access teams to ensure seamless coordination of scheduling activities. - Serve as the primary operational link between regional operations and the Director. - Participate in workgroups, pilots, and change initiatives to scale improvements across the practice. - Training and Development: - Deliver training, onboarding, and ongoing competency development for scheduling staff. - Reinforce workflow standardization, documentation accuracy, and patient communication excellence. - Identify skill gaps and collaborate with enterprise training teams when needed. - Strategic and Administrative Duties: - Support regional workforce planning, staffing models, and scheduling coverage for scheduling roles. - Provide regular status updates, performance summaries, and improvement plans to the Director. - Lead local change management as new tools, processes, and technologies are deployed. Required Skills & Abilities - Strong working knowledge of scheduling protocols, template management, and call center workflows. - Proven ability to coach teams, manage performance, and implement standardized processes. - Excellent interpersonal communication, analytical, and problem-solving skills. - Experience with Epic or similar HER platforms strongly preferred. Required Credentials - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (or equivalent experience) - 5+ years of progressive experience in patient access, call center operations, or healthcare scheduling. - 2+ years of supervisory experience preferred, ideally in multi-site or geographically distributed settings. Remote Requirements - Remote role requiring consistent attendance and schedule adherence. - Constant use of computer systems, telephony platforms, and EMR software. - Ability to sit for extended periods and perform repetitive tasks. Expanding Access to Quality Care At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.  Let’s go further together and transform care. Join the #PTSLife today!  To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.