Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Program Delivery and Execution Job Qualifications: Skills: Help Desk Support, Microsoft Office, Standard Operating Procedure (SOP)Certifications: NoneExperience: 3 + years of related experienceUS Citizenship Required: No Job Description: Position Description: GDIT is hiring a Project Analyst to support project management, change management, user management, and help coordinate development and O&M tasks. The Project Analyst will be responsible for resolving/triaging reported technical issues, performing fixes, and managing small technical projects. Position Duties: - Support Project Managers and Business Analysts with project management tasks to ensure alignment with user needs and requirements. - Attend and help organize change management meetings and reviews, and assist in assessments and user notification, and track implementation. - Support IT governance processes and gate reviews. - Lead SCRUM meetings when needed and help identify blockers and solutions. - Provide responsive, consistent, and reliable support to a customer base that provides mission critical support. - Provide Tier 2 support for customer support requests and escalate to development and operations teams when appropriate. - Log all support requests from phone calls, emails, and walkups into designated Service Console. - Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed. Work effectively with cross-functional teams to identify and resolve issues. - Implement various projects, develop work plans, and ensure timely completion as required. - Manage business applications and provide support to end users of designated systems. Perform system administration and user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access. - Other projects as assigned. Qualifications: - Requires a BA/BS in computer science or related field with at least 3 years of related experience. - Knowledge of System Development Life Cycle (SDLC) - Knowledge and experience in IT project management and methodologies, including Agile/SCRUM. - Experience utilizing a Customer Relationship Management system (Salesforce, ServiceNow, etc.). Salesforce admin experience preferred. - Robust customer service skills are required. - Strong analytical and problem-solving skills. - Exceptional attention to detail and ability to navigate approved processes in documenting all support requests from help desk inquiries, providing appropriate and timely resolution to end users - Strong interpersonal skills for communicating with internal and external personnel of all levels. - Ability to multi-task and work independently with minimal supervision and in collaboration with cross functional teams to identify and resolve complex issues. - Ability to keep sensitive information protected. Additional Requirements: - This position requires an existing T4 Public Trust or the ability to obtain one. - Position is 100% remote and may require occasional travel to Washington, DC. The likely salary range for this position is $70,658 - $80,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Company : Highmark Inc.Job Description : JOB SUMMARY This job is responsible for the claims invoicing and accounts receivable activities for the non-risk self-insured population of clients supporting all medical, buy-up, shared savings, drug, branded and non-branded dental, and spending account products. This job will create and maintain customer accounts by auditing all changes in the system that will impact the billing and/or accounts receivable activity for the self-funded customer base; review and analyze weekly management/trending reports; run basic (SQL) queries based on customer specific needs; reconcile and analyze payment activity for self-billed administrative clients to ensure compliance with audit thresholds; must be able to interact well with a cross-functional set of internal stakeholders (Sales, Information Technology, Management, Finance/Accounting, Underwriting) as well as external stakeholders; must be able to work in a fast-paced environment with daily work processing deadlines; and follow all HIPAA and HITECH guidelines pertaining to Protected Health Information (PHI). EDUCATION - Perform billing, A/R and reporting functions to support self funded customers including; ensure timeliness and accuracy of invoices using reasonableness and/or comparative assessments and judgment for a specific customer portfolio, utilize trending reports to validate completeness and data integrity associated to the invoice and A/R cycle; ensure all rate discrepancies, self billed administrative, and payment allocation reconciliations are prepared, finalized and executed in a timely manner to support the weekly billing cycle; monitor customer receivables and coordinate collection efforts; maintain customer profiles, create and maintain electronic user access. - Responsible for daily interaction with sales personnel. Respond to and resolve inquiries from internal and external customers, brokers, agents or consultants. - Create custom ad hoc reporting, upon varying intervals, to support client or sales specific inquiries; manage system and ad hoc reports that include proprietary, confidential and Protected Health Information while maintaining all compliance requirements. - May be required to participate in special projects or activities identified by management. - Other duties as assigned. EDUCATION Required - High School Diploma/GED Substitutions - None Preferred - Bachelor's degree EXPERIENCE Required - 1 year subject matter experience in the area of specialization Preferred - None SKILLS - Must interact well with a cross-functional group of internal and external stakeholders such as; Sales, System Support, Management, Finance/Accounting, Underwriting and Clients. - Must be able to work in a fast-paced environment with daily work processing deadlines - Demonstrate personal accountability - Ability to develop specific skills and knowledge of a billing and/or AR subject matter expert - Ability to think strategically and act proactively under pressure independently and as a part of a team - Strong innovative problem-solving capabilities - Proficiency with Microsoft Office products (i.e. Word, Excel, Powerpoint, Outlook etc.) Language Requirement: None Travel Requirement: 0% - 25% Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $20.72 Pay Range Maximum: $30.12 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Department: 14031 Enterprise Corporate - ED Surgery & Anesthesia Applications Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Preferred WI/IL- Remote worker, occasional travel to the Midwest Advocate Aurora sites for go-live support and/or mandatory meetings. 24 hour on-call support, plus weekend on-call support (on rotation). Occasional evening and weekend hours to support upgrades and go-lives. Pay Range $30.70 - $46.05 Major Responsibilities: - Works with users and leadership to develop and/or modify procedures because of workflow process changes related to Epic clinical and business application use.  Effectively explains the functioning of the assigned Epic applications and related systems to the users. Assists users with using the full functionality of the applications.  Prepares input for the requirements definition including user procedures, flowcharts and preliminary report and screen definition.  Assists in the development of effective unit, integration, system, and end-user acceptance testing through execution of the tests and tracking of problem reports.​  - Works with users and team members to set priority for user requests and reviews and clarifies user requests. Assists with impact analysis.​  - Documents current workflows, specifications, user manuals, procedures, and other relevant information.  Completes all change and quality control documentation using department standards.​  - Participates in testing, user training and results evaluation.  Tracks standardized projects, with appropriate assistance from team/technical staff, for the Epic application areas involved and keeps users and management informed on progress and potential delays.​  - Monitors and documents post-implementation problems and revision requests.  Identifies ongoing application system issues for all assigned applications and communicate patterns to Sr./Lead Application Product Analyst​​  - Maintains product documentation including requirements, functional specifications, installation instructions, product test procedures, troubleshooting guidelines. Assists in the appropriate completion of all change and quality control documentation using department standards​​  - Assists in communicating project status and upgrades to clinic users, including any potential delays/downtime related to applications​​  - Develops and maintains a thorough knowledge of the clinical/laboratory and/or business operations for their supported Epic applications.  Assists with the scheduling and managing application version upgrades for assigned systems​​  - Participates in the maintenance, enhancement, and interface of assigned applications.  Troubleshoots and resolves user problems​  ​ Licensure, Registration and/or Certification Required: - Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department​ Education Required: - Bachelor's Degree (or equivalent knowledge) in Computer Science or related field. Experience Required: - Typically requires 1 year of experience in automated laboratory and/or business systems. Preferred remote locations in IL, WI, Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IN, IL (Only WI/IL Division), LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position now or in the future. Knowledge, Skills & Abilities Required: - ​Basic knowledge of computer operating platforms, applications software, and network software​ - Demonstrated analytical skills necessary to make sound recommendations based on data analysis, and business needs, assuring maximum productivity, and continuous process improvement.  Demonstrated ability to translate user requirements into system specifications​ - Proficiency in the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and basic knowledge of large-scale automated systems.  Ability to prepare, import, and manipulate information in spreadsheets and databases​ - Strong written and verbal communication skills with demonstrated ability to communicate with key leaders.  Excellent listening and interpersonal skills with ability to communicate ideas both technically and in a business-friendly manner​ - Basic knowledge and ability in the use of project management software, tools, and methodologies​ - Knowledge, understanding and ability to follow change management processes​ - Ability to work with and communicate well with clinical and technical customers, vendors, peers, and management​ - Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner​ ​ Physical Requirements and Working Conditions: - Must have ability to perform work related travel and therefore may be exposed to road and weather hazards. ​​  - Exposed to normal office environment.​  - Must operate all equipment necessary to perform the duties of the job.​  - Must be able to lift up to 40 lbs. occasionally.​  - Sits the majority of the workday; also lifts, reaches, and bends throughout​  ​This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

• Manage complex supplier and customer pricing and membership agreements with a high level of accuracy and accountability. • Review wholesale, supplier, and customer agreements to identify required actions and ensure pricing and eligibility are loaded correctly. • Analyze supplier bid awards and contract structures to determine the correct system hierarchy and customer access. • Ensure customer pricing and membership setup aligns with contract terms, vendor requirements, and internal standards. • Maintain an assigned portfolio of suppliers and customers, monitor updates, and resolve discrepancies quickly and accurately. • Partner across teams to support strategic, intercompany, and day-to-day pricing and membership needs. • Help review agreement language and provide subject matter expertise to support business decisions and protect company interests. • Support timely implementation of new and amended agreements related to pricing and membership. • Analyze pricing and membership data to identify trends, gaps, and issues, then take action or recommend improvements. • Investigate and resolve escalated pricing, membership, and claim issues within established timelines. • Support reporting needs by reviewing team reports, ensuring follow-up actions are completed, and partnering with business intelligence teams to improve reporting. • Help assign incoming work, support team workflow, and contribute to consistent execution across the team. • Train and support new team members, share best practices, and help improve team knowledge and performance. • Identify process and system improvement opportunities and contribute to projects that strengthen efficiency, accuracy, and service.