Date Posted: 2026-03-20Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? This role sits within Otis’ Field Marketing function and plays a critical role in connecting global marketing strategies with local market execution. You will collaborate with Marketing, Sales, Communications, and Product teams to plan and deliver impactful campaigns that increase market awareness, generate demand, and support business growth. Acting as a key liaison between Centers of Expertise and local branches, you will ensure marketing programs are relevant, localized, and effective. On a typical day you will • Collaborate with marketing, sales, and communications partners to plan, forecast, and execute local marketing campaigns • Serve as a local market expert, providing insights on competitors, regulations, and customer needs • Support product launches by adapting global strategies for local execution • Manage campaign performance, reporting results through dashboards and recommending improvements • Act as a trusted partner to sales teams, helping drive pipeline acceleration and lead conversion Responsibilities • Provide local market intelligence to marketing and finance partners • Partner with marketing and communications teams to create target lists and execute campaigns • Ensure lead management processes are followed and optimized • Coordinate localization of marketing materials, including digital campaigns, brochures, presentations, and promotional assets • Maintain and update local product content with SEO considerations • Support customer events for product launches and promotions • Lead the Voice of Customer process • Educate and influence sales partners on marketing programs and initiatives • Support preparation of customer‑facing materials and sales campaign content What you will need to be successful • Experience working in field marketing, marketing operations, or a related commercial role • Strong project management and stakeholder partnership skills • Analytical mindset with the ability to use data to guide decisions • Ability to provide design feedback and work with creative tools • Clear written and verbal communication skills • Flexibility to adapt in a changing, fast‑paced environment What we offer • A collaborative, inclusive, and globally connected workplace • The opportunity to make a visible impact on growth and customer engagement • Cross‑functional exposure and career development opportunities • Competitive compensation aligned with role scope and market benchmarks • An environment that values contribution, belonging, and continuous improvement If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

• Implements, modifies, tests and administers modules and systems related to EMR applications • Serves as a liaison between vendors, IT personnel, other application analysts, management and end users to resolve questions related to system functionality and design • Assesses end user needs and recommends modifications • Performs all analytical tasks as assigned in the development of each program • Develops complex application reports

Role Description DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for a motivated individual to fill one of our new roles as a Senior Workforce Analyst – Contact Center (RTA). PLEASE NOTE: THIS IS A UNITED STATES BASED REMOTE POSITION: United States only THE SHIFT FOR THIS ROLE IS 9:00AM–5:00PM CST, MONDAY–FRIDAY WITH POSSIBILITY OF SOME WEEKEND DAYS ON OCCASION - Monitor real-time volume, AHT, staffing requirements in a multi-skill contact center environment - Perform administrative duties within our workforce management software tool to support BPO partners - Forecast call volume, AHT and Shrinkage at a monthly, daily and interval level - Creates a positive work environment that fosters successful team performance - Use workforce management software and call volume history to help manage intraday staffing levels - Determine the most effective methods for needed intraday staffing adjustments - Provides intraday real-time data analysis and reporting of the call center staff related to attendance and schedule adherence - Establish and maintain communication channels with contact center/BPO vendors to ensure scheduling and resource requirements are met - Act as cross-functional single point of contact for workforce management with Leadership and Operations teams regarding system-related issues that impact production Qualifications - 4+ years working in a contact center workforce management environment required - 3+ years’ experience using NICE IEX workforce management software system required - Prior experience forecasting call volume, AHT and shrinkage required - Prior experience using scheduling functionality within a workforce management tool required - Prior experience working with BPOs preferred - Strong teamwork and collaboration skills - Knowledge of contact centers and customer service operations - Problem solving skills - Incessant communication skills to keep vendors / operations / leadership updated on activities occurring in real time Benefits - Medical, Dental, Vision, Disability, and Life insurance available on the first day of the month following your first day of employment – no extended waiting period! - 401k Plan with employer matching - Paid vacation, personal/sick days, and bereavement time - Employee Profit Sharing Program - 50% AT&T wireless discount - Paid training - Advancement opportunities, we prefer to promote from within!

• Manage and execute the full cycle of mandatory, legal, and regulatory trainings (needs assessment, planning, monitoring and reporting). • Ensure compliance with deadlines, KPIs, and legal requirements related to training. • Operationalize DHO processes, including: o Training tracking and administration o Vendor management o Recording and monitoring of payments o Organization of schedules, training cohorts and records • Structure and organize training content (materials, learning paths, schedules). • Adapt content for different formats (presentations, guides, interactive activities). • Deliver training sessions when required, ensuring clarity and engagement. • Support continuous improvement of the area’s processes, driving greater efficiency and standardization. • Work closely with internal teams to ensure alignment and smooth execution.