We are seeking dedicated and customer-focused Customer Service Representatives to join our team. As a Outbound Customer Service Representative, you will provide exceptional support to customers through phone and email, addressing inquiries, gathering necessary information, and ensuring accurate data entry. This role is REMOTE and we are actively looking for applicants based in Alberta. Successful candidates MUST be available to start April 6, 2026. This is a full-time opportunity requiring rotational availability for any five (5) days a week during the following operating hours: - Monday- Saturday: Between 9:00 am to 9:00 pm EST Responsibilities: - Conduct outbound calls to shareholders regarding upcoming company meetings and voting matters - Clearly communicate voting items and provide accurate information in response to general inquiries - Record and process shareholder votes professionally and in compliance with regulations - Adhere to strict compliance guidelines and scripts to ensure accuracy in all communications - Maintain professionalism and courtesy in all interactions - Meet performance targets, including call volume and successful vote collection - Accurately document call outcomes and shareholder responses in the system Qualifications: - Fluent in English with strong verbal communication skills - Call centre, telemarketing, sales, or customer service experience is preferred - Ability to follow scripts and adhere to compliance guidelines with precision - Proficiency using Microsoft Office applications and capability to navigate multiple systems during calls - Professional, reliable, and courteous demeanor - Ability to thrive in a fast-paced, target-driven environment - Ability to work onsite What We Offer: - Never come into the Office – train and work from home within Alberta - Monthly contests with cash and prizes - Health Care Spending Account - Perkopolis Discount Program - Career and Leadership Development - Comprehensive Training and Continuous Development Compensation: - $15.00 per hour Join us in redefining customer life cycle management. Apply today and make a meaningful impact as part of the SinglePoint team! We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. ***SinglePoint uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check all folders.*** #HP

As a Field Support Representative (FSR) you will work closely with your Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Diagnostic Imaging Systems. You would also assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. 75% Travel (3-4 overnights a week away from home) We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people, like you, who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork. Ideal candidate location: Baltimore MD or Washington DC area Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives What can you expect? You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must! You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs. The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. What do you need to succeed? - Being able to build relationships with all personalities is a must! You also must enjoy life. This is a fun and fulfilling job. It may come across stressful at times, but it really is fun, and our team is amazing! You would get to visit some amazing towns and places as you work. - To be successful in this role you will need to possess a minimum of three (3) years veterinary clinic experience with a training and/or leadership background strongly preferred. - You can effectively communicate and collaborate with customers, management, and peers. - You need to be able to build strong customer and peer partnerships that allow you to gain confidence and trust from others easily. - Essential to success are the ability to plan and prioritize work in a dynamic environment and make quality, timely decisions. - It is imperative that you have effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations. - You must be comfortable learning and using technology such as computers, tablets and Smartphones. Computer networking experience is a plus! Key Traits for Success as a Field Support Representative with IDEXX: - Enthusiastic Attitude - Persistence - Ethical - Self-Awareness - Authenticity - Emotional Intelligence - Relationship Oriented - Self-Motivated ​Shift info/travel: - Weekend hours and weekday overtime may be required. - Overnight travel required. - Requires up to 75% travel, both Air and Car travel (3-4 Overnights a week away from home) - Valid Driver’s License required What you can expect from us: - Hourly rates targeting: $27 - $30+ per hour - Opportunity for annual cash bonus - Health / Dental / Vision Benefits Day-One - 5% matching 401k - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more Physical Demands and Work Environment: - Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools. - Occasionally required to climb, balance, bend, stoop, kneel or crouch. - May be required to lift, move and carry up to 60 pounds. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. - Weekend hours and weekday overtime may be required. - Extensive overnight travel required. - Ability to travel and work internationally. - Ability to drive car for extended periods. to customer locations. - Busy veterinary clinic environment. - Work around and/or have contact with animals. - General office environment or light laboratory, with some areas to examine animals and run laboratory tests. - Normal office noise level, with occasional moderate noise. Why IDEXX? We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let’s pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-FSR

Date Posted: 2026-04-02Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USARole Summary This role serves as the point of contact and subject‑matter expert for insurance requirements and third‑party compliance platforms. You’ll coordinate documentation, payments, and status updates to keep customer compliance current and support smooth contract execution and billing. This is primarily an internal support role with frequent collaboration across Sales, Finance, Legal, Safety, and field teams. Key Responsibilities - Partner with Finance, Contract Booking, and Collections to research and resolve billing questions, disputes, and account setup issues tied to insurance/compliance requirements. - Coordinate communication between customers, sales representatives, and internal partners to align contract requirements with insurance and compliance needs. - Maintain accurate records in internal systems and third‑party portals to support compliance tracking, reporting, and audit readiness. - Provide ongoing administration of third‑party compliance sites, including document uploads, renewals, payment tracking, and follow‑up with internal teams (e.g., Legal, Safety, and field leadership) to close open items. Required Qualifications - High school diploma or equivalent required; associate’s degree or higher preferred. - 1+ years of experience supporting insurance documentation, customer compliance requirements, or third‑party vendor onboarding/compliance platforms. - Proficiency with CRM and/or ERP/billing systems (e.g., Salesforce, SAP, Oracle, or similar). - Strong attention to detail with the ability to manage multiple requests and deadlines. - Professional written and verbal communication skills and the ability to work effectively with internal partners and customers. Preferred Qualifications - Familiarity with customer compliance documentation such as Certificates of Insurance (COIs) and vendor onboarding requirements (e.g., W‑9/W‑8 and portal submissions). - Advanced Excel skills (pivot tables, lookups) and comfort working with data quality/cleanup initiatives. Core Competencies - Customer focus and service mindset - Process discipline and documentation - Analytical problem solving and follow‑through - Collaboration across teams - Confidentiality and integrity with sensitive customer and financial information If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Date Posted: 2026-04-02Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USARole Summary The Customer Onboarding & Management Specialist ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems. This role supports timely invoicing, smooth onboarding, and strong customer support by maintaining clean, complete customer and contract data and partnering cross‑functionally to resolve issues. Key Responsibilities - Partner with Finance, Contract Booking, and Collections to research and resolve billing questions, disputes, and account setup issues. - Coordinate onboarding for new customers by collecting, validating, and tracking required documentation (e.g., insurance, compliance requirements, purchase orders, and related forms). - Create and maintain accurate customer account records in CRM and internal systems, ensuring data integrity for downstream billing and reporting. - Support system accuracy and standard processes to enable analytics, operational reporting, and cross‑department workflows. - Provide ongoing administrative support for customer account maintenance, including updates to contracts, billing profiles, and payment terms in accordance with internal controls. Required Qualifications - High school diploma or equivalent required; associate’s degree or higher preferred. - 1+ years of experience in customer onboarding, account administration, billing support, or a related operations role. - Proficiency with CRM and/or ERP/billing systems (e.g., Salesforce, SAP, Oracle, or similar). - Strong attention to detail with the ability to manage multiple requests and deadlines. - Professional written and verbal communication skills and the ability to work effectively with internal partners and customers. Preferred Qualifications - Experience supporting contract booking, invoicing, collections, or order-to-cash processes. - Knowledge of customer compliance documentation (insurance certificates, vendor onboarding portals, W‑9/W‑8, etc.). - Advanced Excel skills (pivot tables, lookups) and comfort working with data quality/cleanup initiatives. Core Competencies - Customer focus and service mindset - Process discipline and documentation - Problem solving and follow‑through - Collaboration across teams - Confidentiality and integrity with sensitive customer and financial information If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms