Date Posted: 2026-04-02Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USARole Summary This role serves as the point of contact and subject‑matter expert for insurance requirements and third‑party compliance platforms. You’ll coordinate documentation, payments, and status updates to keep customer compliance current and support smooth contract execution and billing. This is primarily an internal support role with frequent collaboration across Sales, Finance, Legal, Safety, and field teams. Key Responsibilities - Partner with Finance, Contract Booking, and Collections to research and resolve billing questions, disputes, and account setup issues tied to insurance/compliance requirements. - Coordinate communication between customers, sales representatives, and internal partners to align contract requirements with insurance and compliance needs. - Maintain accurate records in internal systems and third‑party portals to support compliance tracking, reporting, and audit readiness. - Provide ongoing administration of third‑party compliance sites, including document uploads, renewals, payment tracking, and follow‑up with internal teams (e.g., Legal, Safety, and field leadership) to close open items. Required Qualifications - High school diploma or equivalent required; associate’s degree or higher preferred. - 1+ years of experience supporting insurance documentation, customer compliance requirements, or third‑party vendor onboarding/compliance platforms. - Proficiency with CRM and/or ERP/billing systems (e.g., Salesforce, SAP, Oracle, or similar). - Strong attention to detail with the ability to manage multiple requests and deadlines. - Professional written and verbal communication skills and the ability to work effectively with internal partners and customers. Preferred Qualifications - Familiarity with customer compliance documentation such as Certificates of Insurance (COIs) and vendor onboarding requirements (e.g., W‑9/W‑8 and portal submissions). - Advanced Excel skills (pivot tables, lookups) and comfort working with data quality/cleanup initiatives. Core Competencies - Customer focus and service mindset - Process discipline and documentation - Analytical problem solving and follow‑through - Collaboration across teams - Confidentiality and integrity with sensitive customer and financial information If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Date Posted: 2026-04-02Country: United States of AmericaLocation: OTFLH: Florida Home Offices Remote Location, Remote City, FL, 33408 USARole Summary The Customer Onboarding & Management Specialist ensures accurate setup and ongoing maintenance of customer accounts across contract, billing, and payment systems. This role supports timely invoicing, smooth onboarding, and strong customer support by maintaining clean, complete customer and contract data and partnering cross‑functionally to resolve issues. Key Responsibilities - Partner with Finance, Contract Booking, and Collections to research and resolve billing questions, disputes, and account setup issues. - Coordinate onboarding for new customers by collecting, validating, and tracking required documentation (e.g., insurance, compliance requirements, purchase orders, and related forms). - Create and maintain accurate customer account records in CRM and internal systems, ensuring data integrity for downstream billing and reporting. - Support system accuracy and standard processes to enable analytics, operational reporting, and cross‑department workflows. - Provide ongoing administrative support for customer account maintenance, including updates to contracts, billing profiles, and payment terms in accordance with internal controls. Required Qualifications - High school diploma or equivalent required; associate’s degree or higher preferred. - 1+ years of experience in customer onboarding, account administration, billing support, or a related operations role. - Proficiency with CRM and/or ERP/billing systems (e.g., Salesforce, SAP, Oracle, or similar). - Strong attention to detail with the ability to manage multiple requests and deadlines. - Professional written and verbal communication skills and the ability to work effectively with internal partners and customers. Preferred Qualifications - Experience supporting contract booking, invoicing, collections, or order-to-cash processes. - Knowledge of customer compliance documentation (insurance certificates, vendor onboarding portals, W‑9/W‑8, etc.). - Advanced Excel skills (pivot tables, lookups) and comfort working with data quality/cleanup initiatives. Core Competencies - Customer focus and service mindset - Process discipline and documentation - Problem solving and follow‑through - Collaboration across teams - Confidentiality and integrity with sensitive customer and financial information If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com. Privacy Policy and Terms: Click on this link to read the Policy and Terms

• This position is responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner. • The CSR will process all customer orders in accordance with the established company standards and procedures. • As one of the primary points of contact with the customer, the CSR’s responsibility is to make a concerted effort to listen to the customer’s needs and provide them with a positive experience. • Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. • This includes incoming and outgoing calls. • Provide prompt, accurate and courteous responses to customers • Solve routine and complex problems (Contact supervisor immediately for problems unable to solve) • Answer incoming customer service orders as soon as possible • Display active listening and superior customer service skills for both external & internal customers. • Document activity to the DDF system • Consistently check appropriate DDF screen for report results to call back to customer • Display the ability to enter orders manually via our fax process • Display the ability to operate the phone system effectively • Adhere to work schedule • Other duties as assigned

About the Role Location: Remote – Michigan residents In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do - Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like - Use your computer skills to research requests and accurately record the details of your calls / contacts - Manage assigned cases from beginning to end by researching and assisting customers until case resolution - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day). Skills for Success Required Skills - Excellent written and verbal communication skills - Ability to navigate a computer and the web - Typing skills (minimum 25 words per minute – Click here to take a free typing test!) (direct link to test: www.typingtest.com) Eligibility Requirements - High school diploma or equivalent - Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) - Available to work shifts within the call center’s hours of operation: - Monday through Saturday - 8 a.m. to 9 p.m. Eastern time - Must be able to stick to the schedule reliably, as some queues are time sensitive Remote Work Requirements - Michigan resident - Secluded and distraction-free work environment - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber) - Computer must be physically connected to your modem / router using an Ethernet cable - Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: https://mrly.info/h4b) Why Join Our Morley Family At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits - Medical and prescription coverage - Dental and vision insurance - Paid time off - Associate wellness program with rewards for annual checkups - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits - 401(k) with match - Flexible spending account (FSA) - Life insurance - Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier - 24/7 online access to doctors through Teladoc - 24/7 nurse help desk - Patient advocacy with free 24/7 support for benefit questions and claims - Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com. Thank you for your interest in Morley. Notices - Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo - Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa - Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy