The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: -----Nashville/Murfreesboro TN --- Columbia SC ----Shepherdstown WV --- Arlington, VA ----Maryland --- Salt Lake City, UT - YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS • Education: High School Diploma or equivalent. • Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience. • Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: • Understanding, sensitivity, and empathy for Veterans and their family members. • Knowledge of military benefits, resources, and services. • Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. • Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS • Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development • Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined • Monitor CSR work performance and production and manage service quality through daily observations • Field escalated calls from CSRs and overflow calls from agent queues • Determine most appropriate course of action and/or identify alternatives in resolving issues • Ask appropriate probing questions to clarify complex or vague requests • Prepare well-defined case notes for field escalated calls received from CSRs • Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging • Perform a supervisory review of cases • Review reports, case notes, and rosters submitted by CSRs • Review CSR call volume reports to evaluate productivity • Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation • All other job-related duties as assigned Personality and communication • Work Ethic • Problem-solving • Effective communication skills • Self-direction • Dependability • Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following: - Health and Dental Insurance - Group Life Insurance - Short-term Disability - Generous paid vacation and holiday leave - 401(k)! __________________________________________________________________________________________________ The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. _____________________________________________________________________________ The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded. _____________________________________________________________________________ The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors and Ohio Health physicians and associates. The primary responsibilities are scheduling/registration or patient billing follow up, and identify and execute a plan meeting the needs of the caller. Responsibilities And Duties: The Patient Service Representative I may be expected to perform any of the following and other duties as assigned: Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time Makes outbound calls with according to the standard work and following customer service standards. Accurately identifies patient in the EMR system. Adhere to the department Standard Work Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality Uses critical thinking skills to make decisions, resolve issues, or escalate concerns Verifies insurance eligibility using online eligibility system, payer websites or by phone call Processes faxes and transcribes information into the system’s EMR. Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up Schedules outpatients appointments Generates, prints, and provides patient estimates utilizing price estimator products Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information Answers questions or concerns regarding insurance residuals and self-pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Identifies and/or determines patient Out of Network acceptance into the organization Explains billing procedures, hospital policies and provides appropriate literature and documentation Update/notate all accounts using appropriate standard work Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation Adhere to policy and procedures Participate in and contribute to development of Lean processes. Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) Work collectively in a professional manner Confirms physician's orders/visit purpose Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing Obtains Release of Information authorization from patients to release medical records Uses conflict resolution skills and service recovery to handle customer service concerns Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately Provides information to physician offices and other hospital departments when needed Minimum Qualifications: High School or GED (Required) Additional Job Description: Typing of 40 wpm, excellent communication, organization, and basic computer skills. KIND and LENGTH of EXPERIENCE 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or 1-2 years previous experience in a Medical Office setting or 1-2 years previous experience in a Call Center or 1-2 years previous experience in Collections Work Shift: Day Scheduled Weekly Hours : 40 Department Patient Contact Center Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

Employment Type: Part timeShift: Day Shift Description: This is a fully remote position, must be within driving distance of West MI. Schedule: This is a part time, 24 hour/week position, benefit eligible. 9a - 5:30p. NO WEEKENDS! First two weeks of EPIC training are M-F, 8a-430pm. What you will do: - Must possess a comprehensive knowledge of financial clearance and insurance verification processes with two (2) years of financial clearance experience in an acute care setting. - Responsible for all pre-service account financial clearance and collection prior to the date of service - Obtains and verifies accurate insurance information, benefit validation, authorization, and preservice collections. - Begins the overall patient experience and initiates the billing process for any services provided by the hospital. What you will need: - High School Diploma or equivalent. - Two (2) to Five (5) years’ experience in area of expertise such as scheduling, financial clearance, or patient access. - National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire. - Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems. Additional Qualifications (nice to have) - Associates Degree, preferred. - Comprehensive knowledge of scheduling with mastery in at least three (3) or more modalities and insurance verification processes with three (3) years scheduling experience in an acute care setting - Experience in complex facility based ancillary testing across multiple facilities/states - Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures. Why You’ll Love Trinity Health: - Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country. - Competitive pay - Colleague Referral Program - Great culture that upholds our Mission About Us: Trinity Health is one of the nation’s largest Catholic healthcare systems. We’re committed to excellence, compassion, and service—delivering care that’s not only clinically exceptional but also deeply human Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Texas, United States of America Job Family Group: Trading Jobs Worker Type: Regular Posting Start Date: April 6, 2026 Business Unit: Trading and Supply Experience Level: Experienced Professionals Job Description: What is the role? The Commercial Operator/ Natural Gas Scheduler – The South Operations team is part of the Commercial North America Gas Operations Team and is responsible for the day-to-day operational management of Shell Energy Americas (SEAm) Natural Gas activities in the South US markets. The scheduler will provide scheduling and operations support to various business desks across North America. What you’ll be doing The primary purpose is to carryout daily natural gas scheduling and operational duties for Shell Energy Americas (SEAm) which includes but is not limited to the following accountabilities: - Job duties: - Coordinate the daily product movement for SEAm and agency customers including equity gas production, purchases, sales, transportation, storage on both interstate and intrastate pipelines via electronic bulletin boards while ensuring contract obligations and regulatory requirements are met - Report physical pipeline positions to SEAm trading groups - Schedule accurate nominations meeting all deadlines throughout the day - Execute complex transport – segmentation and meter bounces - Monitor and report pipeline operational information providing short term opportunities to trading due to pipeline constraints and operations - Manage and balance pipeline and customer accounts - Strict compliance with FERC Shipper Must Hold Title, Dodd Frank Bookout requirements and understanding of the buy/sell capacity release rules - Maintains a thorough understanding of all contractual, license and regulatory requirements - Know and understand of the various balancing mechanisms in use across North America regarding imbalance tolerances and the financial cash out risks for shippers and traders - Understand how a pipeline calculates and uses cash out indices - Knowledge in a pipeline’s tariff general terms and conditions - Input operational information daily into SEAm internal gas management system (Endur) for accurate P&L and a clean hand off at month end - Highly proficient in the knowledge and use of SEAm internal gas management system to troubleshoot issues from deal entry to invoicing - Team Duties: - Foster and maintain strong working relationships with teammates - Build and maintain trusted partnerships with both internal and external stakeholders - Crosstrain train and Provide Coverage support to other schedulers within own team and across NA teams - Perform monthly close activities to ensure timely and accurate reporting - Work with limited supervision to troubleshoot, resolve problems - Focal Point for elevated issue resolution in absence of supervisor This position requires weekend and holiday work on a rotating basis as well as on call 24 hours a day, 7 days a week. With Primary working hours being 7:00 am and 7:00pm. The candidate must be able to multi-task and work on 2 different gas days at the same time. What you bring - Must have legal authorization to work in the US on a full-time basis - Bachelor’s degree preferred - 5 or more years of natural gas scheduling experience - Experience in scheduling South US region pipelines preferred - Support retail gas business and knowledge of Gulf Production is a plus - Commercial mindset and ability to work effectively with trade desk in transport optimization, segmentation of pipeline capacity and realization of incremental value through commercial operational decisions - Advanced Knowledge of equity production supply, gathering lines, processing plants and downstream optionality - Proven track record of performance and delivery - Self-starter and ability to effectively multi-task - Ability to work under pressure, prioritize, and meet strict time sensitive deadline - Very strong attention to detail - Strong Team Player, effective communicator, with highly developed interpersonal skills - Ability to adapt quickly to changing internal and external requirements Commercial Acumen - Ability to analyses market information, communicate and act on trading implications - Commercially adept with demonstrated analytical and problem-solving skills Compliance - Knowledge of regulatory requirements for Natural Gas Scheduling preferred Continuous Improvement - Leaner Mindset and continuous improvement mindset would be preferred; ability to suggest and implement process changes and new procedures - Champions continuous improvements (CI) by proactively supporting the forward plan for maintaining and improving systems, tools, data and processes as well as sharing best practices STN Systems - Advanced Excel User with knowledge of formulas, look-ups, linking, pivot tables and macros - Knowledge of internal system; Endur / G-motion experience preferred What we offer The base salary range for this position is $103,000 - $155,000 per year. Individual pay will be based on various factors such as relevant work experience, education, certifications, skill level, seniority, and internal equity. For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents. Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html. You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. - Progress as a person as we work on the energy transition together. - Continuously grow the transferable skills you need to get ahead. - Work at the forefront of technology, trends, and practices. - Collaborate with experienced colleagues with unique expertise. - Achieve your balance in a values-led culture that encourages you to be the best version of yourself. - Benefit from flexible working hours, and the possibility of remote/mobile working. - Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world. - Take advantage of paid parental leave, including for non-birthing parents. - Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. - Grow as you progress through diverse career opportunities in national and international teams. - Gain access to a wide range of training and development programmes. We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here. Shell in The United States Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy. We operate in all 50 states, from our Deep Water platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US. We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas. We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.