Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Motorola Solutions, Inc. Job Description - Working closely with the Sales Team to deliver customer-driven, world-class, leading-edge, end-to-end solutions that rise to the challenges of first responder, government, utility, transportation, and enterprise customers. - Creating RF Propagation (Coverage) maps based on input from the Sales team and Project Manager. Creating equipment lists based on customer requirements and RF Propagation maps. - Creating System Block Diagrams to communicate system design information to the customer and sales team. - Writing System Descriptions based on the equipment list and customer requirements. - Communicating all design information to the Sales Team and incorporating it into proposal documentation for delivery to customers. - Communicating and dissipating complex technical topics to a non-technical audience. - Defines directions and requirements to ensure timely implementation and quality of the technical solutions. - Provide engineering services for Customers, including commissioning and testing Motorola equipment in accordance with technical requirements, documentation and contract obligations, system presentation for the internal/external customers. - Telecommuting permitted from anywhere within the United States. - 20% domestic travel. Target Base Salary Range: $125,840 - $148,400 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements - Masters degree or - Bachelors degree + 2 years experience. Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. Position Overview Zayo is seeking a highly skilled IPTAC Engineering Technician to serve as the highest level of technical escalation within the Network Control Center (NCC). This senior technical role requires deep expertise across Layer 1, Layer 2, and Layer 3 carrier networking technologies and the ability to resolve complex IP and Ethernet service issues delivered over Zayo’s fiber network. The IPTAC Engineering Technician will lead major incident troubleshooting, engage directly with vendor TAC teams and high level customer contacts, support NCC technicians, and contribute to network documentation, performance management, and technology improvements. Note: This role primarily works the evening shift and participates in weekend on-call rotations approximately once every two months. Key Responsibilities Technical Escalation - Serve as the top-tier technical escalation point for NCC technicians. - Troubleshoot complex IP and Ethernet network issues across STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, and DDoS-related services. - Collaborate directly with vendor technical support teams (Cisco, Juniper, Nokia/ALU, Ciena/Cyan, Accedian, Arbor). - Support escalated customer communications during critical incidents. Network Fault Management - Perform advanced fault isolation across IP, Ethernet, and fiber transport networks. - Lead the restoration process for widespread outages and severe service-impacting events. - Identify hardware, software, and configuration trends to proactively reduce service issues. - Troubleshoot fiber/L1 issues, including wavelength performance, optical power levels, and OTDR testing. Project Management - Manage and complete special projects such as network audits, configuration updates, software upgrades, and tool development. - Create and maintain project plans, schedules, and progress reporting. - Assist Engineering and Operations teams with testing new configurations and technologies. Technical Training & Knowledge Sharing - Cross-train NCC technicians on advanced troubleshooting techniques and network technologies. - Develop training materials, troubleshooting guides, and operational documentation. - Deliver structured training sessions to expand team capabilities. Network Documentation - Create and maintain Visio-based network diagrams, topology maps, and configuration records. - Ensure documentation accuracy to support troubleshooting, planning, and compliance needs. Network Performance Management - Maintain and enhance network monitoring systems used for alarming, graphing, logging, and configuration backup. - Participate in performance analysis and identify opportunities to improve network stability. Vendor Management - Review vendor PCNs (Product Change Notices), assess impact, and provide recommendations for implementation. - Track vendor issues through resolution and provide regular updates on open cases. - Make technology lifecycle recommendations regarding software upgrades, replacements, and deprecations. Additional Duties - Support other operational needs and special projects as directed by leadership. Qualifications - 5–8 years of experience in advanced technical support roles working with IP and Ethernet networks delivered over fiber. - Strong knowledge of Layer 2 and Layer 3 carrier networking technologies, including: STP, REP, VLANs, ERP (G.8031/2), MPLS L2/L3, DIA, VPLS, IPVPN, ISIS, BGP, OSPF, DDoS mitigation. - Practical experience with fiber diagnostics, including wavelengths, optical levels, and OTDR testing. - Bachelor’s Degree in Engineering, IT, Telecommunications, or related discipline; equivalent experience acceptable. - Excellent communication skills, both written and verbal. - Strong customer service orientation and the ability to work under pressure. - Proficiency with Microsoft Word, Excel, and Visio. - Preferred professional certifications: Cisco, Juniper, Nokia, Ciena, Accedian. Estimated base pay range for this role is $26.92 - $41.39 USD / hour *Shift Differential Pay Available: Eligible non-exempt, U.S.-based roles receive additional pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy. #LI-EC1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Develop, refine, and test prompts to ensure optimal output from AI systems in various use cases. • Collaborate closely with cross-functional teams, including Quality Assurance and Product, to align AI outputs with business goals. • Conduct quality assurance on AI outputs to identify areas for improvement and ensure consistency. • Leverage LLMs like ChatGPT to enhance the efficiency of our contact center operations. • Provide regular feedback to improve the AI’s understanding of different input scenarios. • Document and share prompt-writing best practices across teams. • Stay updated with the latest trends in AI and prompt engineering to continually improve processes.

Role Description As the Forward Deployed Engineer you will be serving as a key technical contributor at the intersection of engineering and customer success. In this role, you’ll translate complex technical requirements into high-performing solutions that drive measurable results for ecommerce clients, working closely with merchant teams to integrate, optimize, and troubleshoot across diverse web platforms. This position is highly hands-on and involves managing the technical lifecycle from onboarding through optimization. - Focus on debugging JavaScript, writing and refining transform scripts, configuring caching rules, and diagnosing complex CDN behaviors across Shopify, Salesforce Commerce Cloud (SFCC), and other custom storefront environments. - Ensure efficient site performance and stability while supporting continuous improvement across client deployments. - Develop, review, and debug code running at the edge to optimize caching, localization, and device performance. - Monitor client implementations to identify and resolve technical anomalies rapidly. - Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments. - Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues. - Create documentation, tools, and processes that make onboarding and technical support more efficient. - Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions. Qualifications - 2–5 years of hands-on experience in a technical or customer-facing engineering role (such as solutions engineering, forward deployed engineering, or full stack development). - Strong proficiency in JavaScript and familiarity with browser-based debugging. - Working knowledge of web fundamentals including HTTP, caching headers, CDNs, DNS, and rendering performance. - Experience with Shopify (Liquid, Hydrogen, or headless builds) preferred; SFCC or other enterprise commerce platforms are a plus. - Ability to manage issues in live production environments with composure and clear problem-solving methodology. - Effective communication skills suited for both technical and non-technical audiences. Requirements - Experience with edge computing platforms such as Cloudflare Workers or similar. - Understanding of web experimentation and A/B testing frameworks. - Familiarity with ecommerce optimization metrics such as Core Web Vitals, LCP, and TTFB. - Collaborative experience working within GitHub-managed engineering workflows. Benefits - $4,000 - $6,000 USD/month - PTO - Fully remote work environment