AI Factory Customer Engineer

Location

Australia

Posted

61 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloud

Job Description

AI Factory Customer Engineer

Armada

• Play a pivotal role in bridging the gap between customers and Armada’s Product and Engineering teams. • Require deep technical credibility, hands‑on infrastructure experience, and strong interpersonal skills. • Act as the primary technical interface between customers and Armada Engineering, ensuring customer requirements, constraints, and feedback are accurately represented. • Lead technical demos, proofs‑of‑concept, and working sessions tailored to customer environments and constraints. • Build trusted-advisor relationships with engineering, infrastructure, IT, OT, and security stakeholders. • Enable Sales and field teams by distilling complex infrastructure topics into clear, outcome‑driven narratives. • Take end‑to‑end ownership of technical engagements, bringing curiosity, urgency, and a problem‑solving mindset.

Job Requirements

  • Bachelor's degree in Engineering, Computer Science, or related field (or equivalent hands-on experience);
  • 5+ years of experience in data center engineering, infrastructure engineering, pre-sales/sales engineering, or solution architecture.
  • Strong foundation in compute, networking, and storage, including GPU-based AI systems (e.g., NVIDIA DGX, HGX, MGX).
  • Hands-on experience with data center infrastructure, including MEP systems, cooling architectures, and rack-level design.
  • Deep familiarity with modular and/or liquid-cooled data center architectures, power density, and thermal management.
  • Ability to translate AI workload requirements into scalable, production-ready infrastructure designs.
  • Working knowledge of cloud platforms, containerization, virtualization, and modern enterprise infrastructure.
  • Comfort operating in complex, live customer environments, with strong troubleshooting skills.
  • Ability to build credibility across IT and OT stakeholders, particularly in industrial or energy-adjacent contexts.
  • Excellent communication skills, capable of engaging both deeply technical teams and executive audiences.
  • Willingness to travel as required.

Benefits

  • Equal opportunity employer
  • Remote work options

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