Title: Advisor, Digital Product Owner, Digital Channels Location: Gastonia United States Job Description: Employee Type: Regular-Full time Union/Non: This is a non-union position We have an exciting opportunity for you to join our Customer Care Development team as an Advisor, Digital Product Owner, Digital Channels supporting the strategic growth and day-to-day operations of Enbridge's digital channels to drive customer engagement and improve the overall digital experience. This role will work closely with business and technology partners in defining the backlog and delivering capabilities that deliver a differentiated customer experience. The ideal candidate will have extensive digital experience and a proven track record of driving results. Apply today for this outstanding vacancy and be part of a team that values collaboration, continuous improvement, and professional growth. What You Will Do: - Employ knowledge of web, chatbot and live chat capabilities to identify and deliver leading edge digital experiences. - Define and communicate the product vision and strategy to stakeholders. - Gather and prioritize product requirements based on customer needs, market trends, and business objectives. - Drive strategic digital initiatives that align with business goals and objectives. - Collaborate with cross-functional teams including marketing, technology, and customer service timely and high-quality product delivery. - Analyze user behavior, conduct usability testing and leverage data and analytics to inform decision-making and measure the success of digital products. - Stay up-to-date with industry trends and emerging technologies to ensure digital products remain competitive and innovative. - Create and maintain a product backlog, ensuring it is well-organized and prioritized. - Present results, insights, requirements, and designs in a compelling way to leadership and partner teams. - Develop and send communication to stakeholders informing them of the impacts of system enhancements. - Accountable for managing performance and customer adoption of Digital Channels - Providing forecast data and insights to support business decisions - Subject Matter Expert for digital channels role will represent customer's best interest by advocating for strong customer experience principles to be considered on all projects Who You Are: You will have the following combination of education and experience: - Associate's degree preferred in Business, Marketing, Digital Technology, Communications or related background with 4+ years of experience OR a combination of formal education and experience. - Curiosity and a desire to continuously improve. - Excellent communication and collaboration skills. - Excellent working knowledge of chatbot and live chat technologies. - Working knowledge of AI and Gen AI within chat ecosystems - Excellent working knowledge of web and mobile technologies. - Superior analytical skills using innovative problem solving and expert judgment. - Excellent interpersonal skills include building consensus, negotiation, and facilitation. - Ability to think creatively and critically. - Apply problem-solving, analytical, and critical thinking skills to facilitate end-to-end delivery of results. - Knowledge of technology implementation requirements and methodologies. - Demonstrated ability to work on multiple tasks and shift priorities without loss of efficiency and effectiveness. - Team player, who is able to work independently to deliver results. - Proven Microsoft Office Suite proficiency, i.e. Visio, Word, Excel, PowerPoint, Adobe Creative Suite - Ability to travel within North America if required (Minimal - About one or two times per quarter) The following would be an asset: - Demonstrated ability to create and design a user experience that follows a user-centric approach. - Experience with web designs and related technologies. - Ability and willingness to grow, develop and evolve skills suitable for other opportunities within Customer Care. Working Conditions: - This position will have some project implementation requirements which occur overnight or on weekends. The successful candidate may need to be available during these timeframes to support and lead projects as they launch. - Will require some travel to the contact centres. Physical Requirements include but are not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to work in tight spaces. Mental Requirements (Both Field & Office) include but are not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone. Salary Range: $80,500 - 110,000 USD* - Internal applicants may refer to applicable compensation policies. Salaries are determined based on education, experience, certifications and skills. Benefits Overview: - A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability - A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event - Valuable retirement savings plans, including a savings plan with company stock as an investment option - Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays - An Employee and Family Assistance Program - A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social and financial well-being - Enbridge's FlexWork (hybrid work model) offers eligible employees the option to work from home on Wednesdays and Fridays, opt for a compressed workweek schedule, and have flexible start and end times. Role requirements determine your eligibility for each option. Due to our ongoing integration with Dominion Energy, certain positions may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants. At this time, Enbridge cannot transfer or sponsor a work visa or employment authorization for this position. This position does not offer relocation assistance. At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.

• Build and implement F2P systems that enhance player engagement and revenue, with a focus on progression, monetization, live events, and in-game economies. • Take full ownership of specifications, timelines, and outcomes, ensuring smooth execution and high-quality delivery. • Utilize A/B testing, retention metrics, and player data to refine and optimize features post-launch. Identify strengths, address weaknesses, and iterate for continuous improvement. • Collaborate closely with developers, artists, and analysts to ensure seamless feature rollouts. Maintain clear documentation, resolve technical challenges, and make strategic trade-offs to deliver the best possible player experience. • Prioritize development efforts under tight deadlines, balancing speed and quality to maximize impact. • Stay ahead of industry trends by monitoring competitors, analyzing market innovations, and rapidly adapting best practices.

• Own the entire clinical product surface end-to-end • Ship meaningful improvements at velocity • Drive discovery as a consistent practice • Build the clinical roadmap that closes deals • Improve win rates with clinical-first practices

Junior Project/Product Manager Location: Remote Company Overview Type B Digital is an innovative digital agency dedicated to crafting exceptional user experiences and impactful branding solutions. We leverage design thinking principles to create products that meet user needs and drive business success. Our team thrives on creativity, collaboration, and a passion for technology. About The Role As a Junior Project/Product Manager at Type B Digital, you will collaborate with team members to deliver innovative digital projects. Your role involves guiding clients through our unique process to create cutting-edge user experiences. You will understand and solve complex business problems while working closely with our Strategy, Project Management, User Experience (UX) Design, and Technology teams to brainstorm and implement impactful solutions. What You'll Do - Support Senior Team Members: Assist on projects of varying sizes, from rapid-to-market initiatives to large-scale digital transformations. - Create Digital Solutions: Help design and implement tailored digital solutions for diverse clients across various verticals. - Facilitate Workshops: Lead user experience design thinking workshops with clients to foster collaboration and innovation. - Understand Business Challenges: Collaborate with design and technology teams to interpret client goals and deliver elegant user experiences. - Conduct Research: Gather insights on client business processes, success factors, and competitive positioning through interviews and research. - Project Management: Coordinate project activities, ensuring alignment with client objectives and timelines. - Thought Leadership: Stay informed about existing and emerging technology trends, contributing insights to the team. - Documentation: Structure presentations, proposals, and other collateral to effectively communicate project goals and outcomes. - Client Partnership: Work closely with clients to understand their business objectives, user behaviors, and product vision. - Product Development: Develop product concepts, roadmaps, test plans, and functional specifications documentation. - Collaboration: Collaborate with designers and engineers to conceptualize, design, and deliver multi-platform applications. Requirements Qualifications - Experience: Minimum of 1-2 years in relevant roles involving strategy, design, or technology engagements. - Passion for User Experience: A strong interest in digital design and technology with a proven track record of client collaboration. - Communication Skills: Excellent written and verbal communication abilities, with comfort in public speaking. - Analytical Mindset: Strong problem-solving skills with the ability to analyze complex information effectively. - Self-Motivated: A proactive individual eager to excel both in a team environment and independently. We Are Looking For - Project Management Skills: Demonstrated ability in planning, directing teams, scoping projects, and contract writing. - Delivery Experience: Proven experience in delivering web, mobile, and gaming platform projects on time. - Technological Familiarity: Knowledge of current and emerging technologies relevant to digital project management. - Collaboration Skills: Strong communication skills for working across functional teams while maintaining close partnerships with clients. Benefits Why Join Us? At Type B Digital, you will have the opportunity to work on exciting projects that challenge your creativity while contributing to a collaborative team environment. We offer: - Competitive compensation in USD. - Flexible remote work environment. - Access to educational benefits for professional development. - Opportunities to work with North American clients and colleagues. This role is ideal for individuals passionate about creating user-centered designs while managing complex digital projects effectively.