• Provide support in shaping and carrying out the long-term vision and strategy for IT Resolution Support Services. Ensure these efforts are consistently aligned with corporate objectives and growth targets. • Collaborate with executive leadership and Managing Directors to set measurable outcomes, key performance indicators, and success benchmarks for the practice. • Lead transformation initiatives that modernize service delivery, including the integration of automation, artificial intelligence, and scalable operating models. • Monitor technology trends, customer requirements, and competitive opportunities to drive continuous evolution of the services portfolio. • Direct comprehensive IT Managed Services delivery across Customer Service and Resolution Center functions, ensuring consistent and high-quality execution. • Establish and uphold enterprise-wide service standards, KPIs, and reporting frameworks to promote accountability and transparency. • Ensure fulfillment of service level agreements, contractual requirements, customer satisfaction metrics (CSAT/NPS), and financial performance objectives. • Spearhead capacity planning and workforce strategy to optimize resource allocation and support organizational growth. • Implement scalable processes, tools, and governance models to guarantee consistent service delivery across all client segments. • Work closely with Sales, PreSales, PostSales, and Customer Success leadership to ensure alignment on forecasting, onboarding, and lifecycle service delivery. • Support revenue growth by aligning with Managed Solutions, ensuring that services are delivered efficiently and profitably. • Collaborate on designing solutions, pricing strategies, and service packaging to enhance competitiveness and customer value. • Serve as an executive escalation point for key clients, ensuring timely and effective resolution of critical issues. • Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, innovation, and ongoing improvement. • Design and refine the organizational structure to support scalability, efficiency, and future expansion. • Strengthen leadership capabilities through coaching, mentorship, and succession planning. • Promote employee engagement, team morale, and a performance-driven culture throughout the organization. • Develop and maintain best-in-class service management processes, documentation standards, and operational procedures. • Encourage the adoption of advanced reporting, analytics, and business intelligence tools to facilitate data-driven decision-making. • Lead continuous improvement initiatives aimed at automating and optimizing service workflows. • Safeguard the integrity and effectiveness of service enablement tools, including agreements, statements of work, remote monitoring and management platforms, and reporting systems. • Identify operational risks and implement proactive measures to mitigate them. • Ensure compliance with corporate policies, contractual obligations, and relevant industry standards. • Establish strong change management frameworks to support organizational agility and continuous evolution. • Establish and nurture executive-level relationships with key customers and stakeholders.

VP, Development Default: Location : LocationUS-CA-Irvine Requisition ID 2024-14999 Job Category Field Campaigns Position Type Full Time Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. We are currently seeking a Vice President, Development to advance our mission by leading fundraising success across our Orange County, Inland Empire & Coachella Valley Division. Reporting to the Executive Director, this role is responsible for driving bold, sustainable growth in total and unrestricted revenue through high-performing teams, strong volunteer leadership, and impactful community and corporate engagement. The Vice President, Development leads and manages the Development team to exceed fundraising and campaign goals aligned with the organization’s mission, goals, and strategic priorities. In close partnership with the Executive Director, the VP is accountable for positioning the division for long-term growth by attracting, developing, and retaining exceptional staff and volunteer leaders, while cultivating strong donor and corporate relationships across Orange, Riverside, and San Bernardino counties. This field-based position supports work primarily in Orange County and will require in-person availability on a daily basis. The current fiscal year goal is $3.1 million with a vision to achieve $5 million. We offer a base salary with the potential to earn an incentive up to 25% of your base pay. The potential incentive is based on achieving certain revenue targets and triggers. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. Responsibilities - Model the American Heart Association’s values and leadership competencies in all aspects of work - Achieve divisional revenue goals by translating vision into actionable strategies, detailed plans, and measurable outcomes, with strong accountability for balanced campaign growth - Lead the development and execution of a comprehensive fundraising strategy that drives ambitious, sustainable growth in total and unrestricted revenue - Ensure alignment with the American Heart Association’s mission, goals, and national priorities while collaborating across Western States and the broader organization to identify and elevate cross-functional and cross-market opportunities - Lead, coach, and develop a high‑performing Development team to achieve campaign goals, including regular in‑person engagement with direct reports across the Orange County, Inland Empire & Coachella Valley division for external meetings, professional development, connection, and coaching. - Identify, recruit, orient, engage, and develop medical and non-medical volunteer leaders who reflect the community and champion campaign success through personal, corporate, and peer giving - Actively prospect, secure, steward, and grow relationships with donors and corporate sponsors through a thoughtful, donor-centric and results-oriented approach to acquisition, renewal, and long-term engagement - Collaborate regularly with internal colleagues in a highly matrixed environment to advance organizational priorities and outcomes - Stay informed on industry trends, fundraising best practices, and marketplace insights to drive innovation and continuous improvement - Ensure compliance with all organizational policies, fiscal standards, and regulatory requirements Qualifications Required Qualifications - Three (3) or more years of directly related experience in a comparable nonprofit or sales-driven organization - Three (3) or more years of experience in staff management, leading, coaching, and developing a high-performing and engaged team of development professionals - Proven experience recruiting, engaging, and activating executive-level corporate and medical volunteers - Demonstrated success in building, leading, and sustaining high-performing teams of staff and volunteers - Consistent track record of setting and achieving aggressive revenue and performance goals - Ability to influence and inspire others through a shared vision, creating strong ownership and personal accountability - Strategic mindset with the ability to translate complex strategies into clear, measurable plans across functions in a dynamic environment - Proven ability to thrive in a highly matrixed organization through strong collaboration, proactive communication, and continuous feedback and development - Experience analyzing market data, identifying key trends, and contributing to the development and execution of fundraising and operational strategies - Bachelor’s degree in business administration, nonprofit management, communications, marketing, or a related field or equivalent experience - Proficient use of Microsoft Office and CRM platforms to drive results, demonstrating the ability to independently manage data, assess campaign performance, and ensure accountability for movement and outcomes; Salesforce experience preferred. - Ability to travel locally on a daily basis across Orange County, Riverside, and San Bernardino counties with regular meetings in the Irvine office; must have reliable transportation. Occasional overnight travel required. Preferred Qualifications - Prior experience with the American Heart Association or another national voluntary health organization - Strong knowledge of the American Heart Association’s mission, programs, and community impact Compensation & Benefits The American Heart Association invests in its people. Here are the main components of our total rewards package. - Compensation – Expected pay range will be $97,100 to $125,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed. - Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position. This position is incentive eligible based on achieving certain targets. - Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation. - Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule. - Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year. - Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization. #LI-Hybrid

Role Description This pivotal role will significantly impact the strategic direction of the company by driving growth and innovation initiatives. The ideal candidate will collaborate closely with executive leadership and stakeholders to identify client needs and translate them into effective product offerings. The position demands a forward-thinking leader capable of integrating technology and growth strategies to enhance operational efficiency. This is an opportunity to influence the growth trajectory of a leading player in the financial technology sector while working remotely. - Partner closely with executive leadership to develop and champion the company’s Business Strategy. - Engage with clients and industry players to identify emerging needs and translate them into actionable opportunities. - Coordinate cost-benefit analysis and evaluate new product offerings for scalability and revenue generation. - Collaborate with Technology and Risk partners to implement AI solutions that enhance growth. - Deliver executive-level presentations to communicate strategic initiatives and business goals. - Foster a culture of innovation and development within the organization. - Stay ahead of technology trends and assess potential tools for organizational benefit. Qualifications - Bachelor's degree in a related field; Master's degree preferred. - Minimum of 15 years of experience in Financial Services and/or Capital Markets; Mortgage industry experience highly desired. - Proficient understanding of mortgage securitization processes. - Demonstrated experience in Business and Product Development or Strategy Execution. - Experience leveraging AI for product innovation. - 10+ years of experience in People Management. - Strong relationship-building skills with industry participants. Benefits - Competitive salary range of $270,000 to $300,000. - Performance bonuses and 401(k) match. - Healthcare coverage and comprehensive benefits package. - Opportunities for professional development and training. - Flexible work environment with a remote work option. - Cultural emphasis on innovation and continuous improvement. Company Description

Role Description This pivotal role will significantly impact the strategic direction of the company by driving growth and innovation initiatives. The ideal candidate will collaborate closely with executive leadership and stakeholders to identify client needs and translate them into effective product offerings. The position demands a forward-thinking leader capable of integrating technology and growth strategies to enhance operational efficiency. This is an opportunity to influence the growth trajectory of a leading player in the financial technology sector while working remotely. - Partner closely with executive leadership to develop and champion the company’s Business Strategy. - Engage with clients and industry players to identify emerging needs and translate them into actionable opportunities. - Coordinate cost-benefit analysis and evaluate new product offerings for scalability and revenue generation. - Collaborate with Technology and Risk partners to implement AI solutions that enhance growth. - Deliver executive-level presentations to communicate strategic initiatives and business goals. - Foster a culture of innovation and development within the organization. - Stay ahead of technology trends and assess potential tools for organizational benefit. Qualifications - Bachelor's degree in a related field; Master's degree preferred. - Minimum of 15 years of experience in Financial Services and/or Capital Markets; Mortgage industry experience highly desired. - Proficient understanding of mortgage securitization processes. - Demonstrated experience in Business and Product Development or Strategy Execution. - Experience leveraging AI for product innovation. - 10+ years of experience in People Management. - Strong relationship-building skills with industry participants. Benefits - Competitive salary range of $270,000 to $300,000. - Performance bonuses and 401(k) match. - Healthcare coverage and comprehensive benefits package. - Opportunities for professional development and training. - Flexible work environment with a remote work option. - Cultural emphasis on innovation and continuous improvement.