Desjardins logo
Desjardins

Desjardins, founded in 1900, is now Canada’s largest cooperative financial group and the fourth-safest North American financial institution. The company has m

Technician, Office work and operations

Location

Canada

Posted

62 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Technician, Office work and operations

Desjardins

Temporary position for 12 months. As an office work and operations technician, you provide administrative and operational support to the organization. You strive to maximize operational profitability and productivity by adapting procedures and equipment. This may include working in one or more sub-specialties, such as data entry, data processing and verification of database data integrity. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible. You serve as resource person for your unit’s activities. - Provide technical support for projects and complex operational issues - Carry out specialized technical studies, research and analysis. Serve as resource person for the submission of solutions and action plans - Roll out and maintain software and manual and automated processes. Train users - Prepare technical notes to enhance the skills and knowledge of users and their teams - Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems - Support your unit’s continuous improvement. What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment * Benefits apply based on eligibility criteria. What you bring to the table - College diploma in a related field - A minimum of three years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Knowledge of French is required Action oriented, Ambiguity, Communicates effectively, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Administration (FG) Unposting Date 2026-04-13

Related Categories

Related Job Pages

More Operations Jobs

Sealed Air Corporation logo

Corporate Affairs Director

Sealed Air Corporation

Sealed Air Corporation provides innovative packaging solutions that help companies meet the growing need for sustainability. The company started with two engineers, Marc Chavannes

Operations62 days ago

Title: Corporate Affairs Director, North America - Remote Location: City of Industry, CA, US, 91748 Workplace: Experienced Department: Legal Jobs Job Description: temprop="description" lang="en-US" xml:lang="en-US">Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. Position Summary We are looking for a Corporate Affairs Director to lead our public policy and regulatory engagement efforts in the US and Canada at federal and state levels. This role will be pivotal in shaping legislation and policies that impact our business by fostering strong relationships with trade associations, policymakers and government institutions. Reporting to the Vice President, Global Corporate Affairs, the Director will collaborate closely with internal teams, industry associations, and external partners to ensure our company’s interests are effectively represented in the North American legislative landscape. This position is not intended to be a registered lobbyist. Job Description 1.Advocacy and Representation: o Engage as an experienced industry expert with government institutions, state and federal representatives, and key stakeholders to advocate for company policy positions. o Develop and execute advocacy strategies aligned with business objectives in food and protective packaging. o Provide policy insights and recommendations in meetings with policymakers, government agencies, industry trade associations, and NGOs. o Represent the company on board or committee assignments within trade associations. 2.Stakeholder Management: o Build and maintain relationships with key policymakers, regulators, and industry influencers at national and state levels. o Collaborate across internal teams—including legal, regulatory, finance, and business units—to align policy objectives with business priorities. o Coordinate policy outreach initiatives with business partners, government affairs teams, external consultants, and association government lobbyists. 3. Policy Monitoring & Analysis: o Track, analyze, and report on legislative and regulatory developments that may impact the company. o Identify potential risks and opportunities related to public policy changes. o Provide strategic recommendations on emerging policies and regulatory frameworks. 4. Internal Communication and Reporting: o Provide regular updates and strategic briefings to senior management and key business functions. o Work cross-functionally to ensure policy issues are understood and integrated into business planning. o Prepare policy analyses, position papers, and presentations on key public policy issues. 5. Industry Engagement: o Represent the company at conferences, workshops, industry events, and industry meetings to engage with policymakers and stakeholders. Qualifications • Bachelor’s degree required; advanced degree in technical, law or policy field preferred. • 10+ years of experience, with at least 5 years in government affairs, public policy, regulatory affairs, sales, account management, technology development or sustainability roles. • Ability and willingness to develop strong understanding of US federal and state legislative processes and regulatory frameworks, particularly in packaging. • Demonstrated ability to establish network of contacts within trade associations, legislative bodies, or regulatory organizations. • Expertise in extended producer responsibility (EPR), sustainability, or other environmental regulations and their impact on packaging. • Broad knowledge of sustainability issues related to packaging, including recycled content, recyclability, and food contact legislation. • Exceptional communication, networking and influencing skills, with the ability to translate complex policy issues into actionable business strategies. • Ability to work independently and cross-functionally in a fast-paced, dynamic environment, managing multiple priorities. • Proactive, strategic mindset with a strong sense of initiative and accountability. • Willingness to travel up to 30% of the time. • Valid driver’s license required. Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

Canada
Zopa logo

Training Associate - Operations

Zopa

Zopa Limited is a lending and borrowing website that allows people to come together to lend and borrow money at low costs without the interference of banks or f

Operations62 days ago

Title: Training Associate - Operations (Hybrid) Location: Manchester, UK Type: Employee - Permanent Workplace: hybrid Category: Training Job Description: Manchester Operations – Training / Employee - Permanent / Hybrid Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The role: As our customer base grows and our product portfolio expands, we are enhancing our training capabilities across Operations. We have an opportunity for an Operations Trainer to join our in-house Operations Training team at our Manchester office. This role sits within the Operations Training & Knowledge team, which is responsible for designing, delivering, and continuously improving our training offering. Reporting to the Operations Training Manager, you will ensure that our operations colleagues possess the knowledge, judgement, and technical skills required for their roles, while also supporting specialised training for customer service and other operations teams. Your passion for fostering growth, enhancing skills, and equipping employees to excel in their roles will be essential. As an Operations Trainer, you will play a key role in driving impactful training and development initiatives that contribute to our organisational success. This is a hybrid role working in our Manchester office at least 3 days per week. A day in the life: Training Needs Analysis & Project Management - Collaborate with senior stakeholders to conduct learning needs analyses, identifying skill gaps and assessing performance to highlight challenges and emerging trends. - Assist in the management of ongoing and future training projects, partnering with operational SMEs and other departments to deliver against training objectives. - Ensure regulatory compliance in relation to training. Design & Development - Design and develop learner-centric training across multiple delivery channels (classroom, virtual, e-learning, blended). - Translate department-specific processes into simple, easy-to-use training modules. - Incorporate adult learning principles and real-life case studies to strengthen investigative judgement and decision-making. - Ensure all materials are audit-ready, controlled, and version-managed. Delivery & Capability Uplift - Lead inductions for all Operations teams based in Manchester (with support from SMEs and the wider Training team). - Deliver high-impact, specialised training sessions for customer-facing operations teams across varying capability levels. - Lead and deliver upskilling and ongoing competency development to support the growth of frontline agents’ skills and knowledge. - Assist in the development of training materials to support operational change. - Coach and support Team Leaders in reinforcing best practice and positive customer outcomes, while embedding learning into BAU. Performance Measurement & Continuous Improvement - Use QA results, performance MI, and stakeholder feedback to measure training effectiveness beyond attendance and satisfaction. - Track impact on key operational indicators (e.g. QA pass rates, CSAT, and other KPIs). - Apply the Kirkpatrick evaluation methodology to demonstrate business and control impact. - Continuously refine training content in response to regulatory changes, system updates, and emerging trends. - Ensure training records and standards are maintained for audit purposes. - Assist the Operations Training Manager with any additional ad hoc training requests. About you: - Comfortable operating in a fast-paced, highly regulated environment with frequent regulatory and process changes. - Confident in engaging with senior stakeholders. - Passionate about learning and development. - Experienced in leading training and upskilling sessions. - Data-driven and pragmatic in identifying and addressing capability gaps. - Highly organised, detail-oriented, and disciplined in documentation and governance. - Passionate about building and strengthening employee capability. - Open to travel to and from our London office and offshore partners. - Strong experience in delivering training to teams in an operational or similar environment. - Good working knowledge of learning and development methodologies and adult learning theory. - Experience working in a regulated environment. - Experience delivering training, workshops, or briefings, with the confidence and ability to facilitate discussions and engage operational teams (formal L&D experience is welcome but not essential). - Exposure to designing or supporting training solutions (e.g. classroom, virtual, or e-learning). Experience with LMS platforms is beneficial but not required. - Strong organisational and project management skills, with the ability to manage multiple priorities. - A collaborative team player who builds strong working relationships across functions. - Familiarity with learning methodologies (e.g. ADDIE, SAM, 5Di, Kirkpatrick) is advantageous but not essential. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our Manchester office at least 3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF) Please note this office is dog friendly so you might see some furry friends about! You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. #LI-LH1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

United Kingdom
TaskUs logo

Community Operations Specialist

TaskUs

Digital Customer Experience. Trust & Safety. AI Services.

Operations62 days ago
Full TimeRemoteTeam 10,001+Since 2008H1B Sponsor

• Own the execution of onboarding, activation, and retention programs. • Continuously review existing SOPs for tasker engagement and suggest/implement updates. • Monitor project queues for signs of tasker fatigue or confusion and resolve issues. • Draft clear, concise, and culturally sensitive communications. • Manage community feedback channels and surveys, synthesizing common themes into actionable reports. • Maintain dashboards related to community health and provide weekly updates on community status.

Philippines
Airwallex logo

Analyst, Reconciliation Operations

Airwallex

Airwallex is a financial services company that has developed a “global financial platform for modern businesses.” As an employer, the company strives to cul

Operations63 days ago
Full TimeRemoteTeam 2,200Since 2015

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Operations team at Airwallex underpins every product and customer experience. We design, run, and continuously improve the processes that power our global payments, accounts, cards, and financial operations. You'll join a high-performing, collaborative group that works closely with Product, Engineering, Finance, and Risk to keep money moving safely and efficiently around the world. We are detail-oriented, data-driven, and passionate about building scalable operations that enable our customers to grow. About the role As an Analyst, Reconciliation Operations, you will be part of the core team that ensures every incoming and outgoing payment is accurately processed, reconciled, and reflected across our banking partners and ledgers. You will manage daily reconciliation activities across multiple payment channels, investigate and resolve breaks within agreed SLAs, and drive process standardisation and quality improvements as we scale. This role is based in Singapore. Responsibilities: - Be familiar with end to end payment processes and bank clearing processes across multiple partner banks and payment channels, and how these flows are reflected in our internal systems. - Provide high quality reconciliation services for all incoming and outgoing payments, ensuring items are accurately matched, recorded and cleared across various partner channels and internal ledgers. - Perform daily audits and matching of complex, multi leg and other outstanding transactions, ensuring completeness and accuracy between bank statements, transaction reports and internal records. - Conduct timely investigations into transaction breaks, identify root causes, and ensure all transactions are settled and reconciled within defined SLA standards, with clear documentation of findings. - Proactively follow up and resolve outstanding transactions by coordinating with related team members (for example Financial Operations, Accounts Payable, Treasury, Product Finance and Customer Support) and monitor aged items to minimise backlogs and operational risk. - Assist in regularly reviewing work practices, controls, KPIs and procedures to uncover opportunities for quality, automation and productivity improvements, and support the rollout of enhancements or new tools. What you bring: - Around 2 years of relevant experience in insurance payments, bank reconciliations, accounts payable, or similar finance operations roles in financial services, banking or payments. - Basic understanding of Accounts Payable operations, including invoice lifecycle, payment runs and vendor payments, and how these flows interact with bank statements and reconciliations. - Familiarity with general ledger concepts and how sub ledgers and reconciliations feed into the GL (for example debits and credits, account reconciliations, ageing and variances). - Proactive problem solver with strong analytical skills, high attention to detail and a methodical, structured approach to investigating and resolving transaction issues. - Excellent verbal and written communication skills, with the ability to summarise complex reconciliation or transaction break scenarios clearly for both technical and non technical stakeholders. - Ability to work independently and efficiently under pressure in a fast paced, high volume environment, managing multiple priorities while maintaining accuracy and control. - Strong work ethic and team oriented mindset, with a willingness to collaborate, share knowledge and support colleagues to achieve collective goals. - Understanding of Quality Assurance procedures and compliance standards in a financial services or regulated environment, including the importance of controls, documentation and audit trails. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Malaysia
Job Closed