Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Why We're Hiring ServiceNow's monetization function is built on a simple conviction: pricing done well isn't a back-office function-it's a strategic lever that shapes how customers experience value and how the business grows. Our work impacts ServiceNow's complete portfolio and most consequential product lines. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market-and how we price and package them-has never been greater. We're looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside product leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room. This is not an operational or analytics seat. It's an opportunity to own monetization strategy across a multi-product business unit at one of the fastest-growing enterprise software companies in the world-and to have your fingerprints on how we grow. What you get to do in this role: - Determine, support, and execute monetization strategies for ongoing and new innovations across entire of ServiceNow portfolio - Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap - Prepare product leaders for the Pricing Committee approval reviews with pricing proposals that are robust - Provide key monetization strategy inputs into Business Unit 3-year strategic plans, ensuring interlock with product strategies - Drive strategic pricing analytics and insights from data and market analyses - Lead customer/market studies around feature value, packaging and pricing - Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 3+ years of developing and executing product pricing and packaging strategy initiatives for software businesses - 8+ years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting - Experience structuring and guiding analysis and extracting insights to inform decisions - Experience facilitating pricing research including conjoint and other direct pricing studies - Strong communication and presentation skills that can be tailored to senior executive level as well as line management JV20 For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Why We're Hiring ServiceNow's monetization function is built on a simple conviction: pricing done well isn't a back-office function-it's a strategic lever that shapes how customers experience value and how the business grows. Our work impacts ServiceNow's complete portfolio and most consequential product lines. As our portfolio evolves and new innovations come to market, the need for sharp, structured thinking on how we bring them to market-and how we price and package them-has never been greater. We're looking for someone who brings more than pricing mechanics. We want a strategist who can sit alongside product leaders, challenge assumptions, synthesize market signals, and translate complexity into clear recommendations that hold up in a Pricing Committee room. This is not an operational or analytics seat. It's an opportunity to own monetization strategy across a multi-product business unit at one of the fastest-growing enterprise software companies in the world-and to have your fingerprints on how we grow. What you get to do in this role: - Determine, support, and execute monetization strategies for ongoing and new innovations across entire of ServiceNow portfolio - Work cross-functionally across product, GTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap - Prepare product leaders for the Pricing Committee approval reviews with pricing proposals that are robust - Provide key monetization strategy inputs into Business Unit 3-year strategic plans, ensuring interlock with product strategies - Drive strategic pricing analytics and insights from data and market analyses - Lead customer/market studies around feature value, packaging and pricing - Transform key insights into actionable recommendations and communicate findings to cross-functional stakeholders and senior executive leadership Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 3+ years of developing and executing product pricing and packaging strategy initiatives for software businesses - 8+ years of experience in enterprise technology industry across strategic planning, pricing, product management / strategy, and/or management consulting - Experience structuring and guiding analysis and extracting insights to inform decisions - Experience facilitating pricing research including conjoint and other direct pricing studies - Strong communication and presentation skills that can be tailored to senior executive level as well as line management JV20 For positions in this location, we offer a base pay of $184,100 - $322,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• The Sr. Director, Commercial Analytics leads the development and day-to-day operation of a high-impact Commercial Analytics Center of Excellence (COE) that drives measurable improvements in commercial performance. • This role sets the vision and strategy for KPI management and governance, oversees executive reporting, and ensures insight delivery across Sales, Marketing, Managed Markets, and Customer Experience. • As a strategic partner to IT/Data teams, the role advances master data management (MDM), improves data quality, and builds scalable self-service analytics so decisions are grounded in trusted metrics, sound analysis, and actionable recommendations. • This highly visible leader designs operating models, strengthens enterprise data governance, and applies advanced analytics and market understanding to create “one commercial truth,” accelerate decision-making, and optimize enterprise planning and resource allocation to define a clear growth pathway. • Builds and leads the COE organizational design including hiring, onboarding, employee development and performance management. • Defines and operates the COE engagement model including intake, prioritization, resourcing, service level agreements (SLAs), sprint rhythm and stakeholder communications. • Establishes standards for analytical rigor including documentation, reproducibility, QA, and insights storytelling. • Leads a federated analytics cadence across functions to drive alignment, reduce duplicative work, and accelerate decision-making. • Creates and enforces enterprise KPI definitions, metric hierarchies, and dashboard governance (definitions, lineage, refresh cadence, version control). • Owns the executive reporting roadmap and ensures consistency across the Customer Relationship Management (CRM) system, business intelligence (BI), planning, and downstream reporting/finance views. • Partners closely with Area Sales Directors (ASDs) and Regional Sales Managers (RSMs) to maintain focus on growth markets and leverage data to clearly articulate the requirements to achieve that growth. • Leads the quota-setting process, equipping Regional Sales Managers (RSMs) with the data and insights needed to appropriately challenge their teams and set targets that reflect priority growth areas by leveraging available datasets. • Leads the quarterly metric & sales quota reviews, ensuring cross-functional alignment on targets, benchmarks, and performance narratives. • Drives adoption by ensuring leaders trust the numbers, understand drivers, and use the outputs to make decisions. • While partnering closely with Finance and Corporate/Commercial Strategy, leads the annual planning, reforecasting, long-range planning (LRP), and strategic prioritization, facilitating alignment on enterprise growth drivers and overall growth targets. • Defines planning inputs and decision frameworks such as growth drivers, segmentation assumptions, channel mix, capacity/coverage models, and investment tradeoffs. • Ensures tight alignment between commercial KPIs and financial outcomes (revenue, margin, CAC/LTV proxies where applicable), with clear attribution and accountability. • Serves as a strategic thought partner to the Commercial Leadership Team by delivering timely, decision-grade insights on performance, pipeline health, territory effectiveness, coverage/targeting, and execution gaps. • Creates recurring “Sales Insights” rhythms (weekly/monthly) that translate data into actions—what’s happening, why it’s happening, and what to do next. • Partners with IT/Data to define and execute the master data management (MDM) strategy across Healthcare Providers (HCP), accounts, territories, products, channels, and key commercial entities. • Owns the strategy, sourcing, and integration approach for third-party commercial data (e.g., IQVIA, MMIT, OneKey, specialty pharmacy/access datasets). • Implements measurement frameworks that responsibly incorporate external data and clearly quantify ROI/value delivered. • Leads analytics for critical initiatives such as HCP engagement effectiveness, targeting and coverage, channel evolution (e.g., pharmacy-first), funnel performance, forecasting, marketing optimization, customer experience, and operational execution.

• Prepares various types of proposals for development, production, and competitive contracts • Assists Senior Pricing Analysts on large/complex proposals • Reviews Requests for Proposals (RFP) and proposal documents for compliance to customer specifications/requirements • Provides regular and ad hoc pricing analysis and presents costs estimates to management • Prepares and validates cost estimates for sustainment, engineering and manufacturing • Identifies cost and price risks and applies to estimates where applicable • Develops different cost estimation projects and procedures for final approval by management