PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field. Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts. About the Role - Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc. - Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels. - Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment. - Strong interpersonal skills to manage existing and enhance new relationships with customers. - Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences. - Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge) - Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones. Minimum Qualifications - A bachelor’s degree in Communications, Marketing, or other related fields - Minimum of 5+ years experience in B2B Customer Marketing/Advocacy - Minimum of 2+ years experience creating customer stories - Excellent writing, communication, and presentation skills - Experience working with teams cross-functionally - Demonstrated ability to create close alignment with sales The base salary range for this position is 114,000.00 - 172,700.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: - Competitive salary - Comprehensive benefits package - Flexible work arrangements - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Company-wide hack weeks - Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

WHO WE ARE ActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. Our vision is simple: building change through the power of people. Since our founding, we’ve been building innovative solutions to revolutionize grassroots fundraising – if you’ve donated to a Democratic campaign or a progressive organization online, you’ve probably used our platform! We believe in putting power in the hands of small-dollar donors by helping thousands of groups — from local candidates to national movements — mobilize their communities and create a lasting impact. Every member of our team is deeply committed to advancing our shared mission and core values. Together, we are shaping the future of democracy. THE OPPORTUNITY This role will serve as the department's product expert, bridging the gap between Product, Communications, External Affairs, and Marketing. The Senior Product Marketing Manager will inform product marketing strategy and execute go-to-market initiatives for our organization. They must develop deep expertise in our products—including features, pricing, and positioning—to inform product development, go-to-market planning, product promotion efforts, and the Training team's education programs. This role will translate product complexity into insights that help the Growth Marketing Director shape strategy and ensure our entire department can effectively communicate what our tools do and why they matter. WHAT YOU WILL DO - Lead naming and positioning for new products and drive collaboration with the Product team on existing product updates and promotion. - Plan and execute product launches, including messaging, timing, budgets, cross-functional coordination, and launch calendar management. - Partner with the Research & Insights team to leverage customer research and market insights to inform product strategy, positioning, go-to-market planning, and strategies to increase product usage. - Monitor competitors and identify market opportunities to inform product positioning and differentiation. - Develop sales enablement materials, including pitch decks, battle cards, and competitive positioning frameworks; partner with the Product team to train account management teams on product messaging and differentiation. - Collaborate with content and creative partners to develop marketing materials and build customer advocacy programs, including case studies and testimonials that demonstrate campaign success. - Serve as the go-to product expert on features, pricing, and positioning for the Communications, External Affairs, and Marketing department, partnering cross-functionally with Product, Engineering, Sales, Customer Support, Training, Data, and Legal teams to ensure aligned messaging. - Provide mentorship to junior team members and supervise junior team members as the function expands. - All other duties as required. WHAT YOU BRING - 6+ years of experience in marketing with significant product marketing expertise. - Proven track record of successful product launches and go-to-market execution. - Excellent written and oral communications with the ability to translate complex product features into compelling market messaging. - Strong attention to detail and exceptional project management skills. - Excellent judgment and decision-making skills in a fast-paced, dynamic environment. - Solid knowledge of SEO, keyword research, and Google Analytics. - Experience with marketing automation tools and campaign measurement. - Experience working cross-functionally with Product, Customer Experience, Communications, Data, and Legal teams. - Ability to collaborate effectively with sales, account management, customer support, data analysts, and legal professionals. BONUS POINTS - Experience in B2B technology or SaaS environments. - Background in competitive analysis and market intelligence. - Familiarity with marketing attribution and revenue operations. - Experience with content management systems and collaboration tools. - MBA or advanced degree in Marketing, Business, or related field. This position serves as a coach and mentor for other positions in the department. As the product marketing function grows, this role will supervise and develop junior product marketing team members. WORK & BENEFITS SNAPSHOT This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). Additional travel may be required for select positions. Registered States*: Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Washington D.C. *While ActBlue is currently registered to support remote work in the states listed above, we possess the ability to register in additional states as needed. If you are located in a state not listed, we may still be able to proceed with your application, but please note that the offer process may take longer to accommodate registration requirements. Work Schedule: This role requires availability during established, regular business hours (Mon-Fri). Work Environment: Employees can expect to work with distributed teams across all U.S. time zones. Our roles require extended technology usage, and proficiency with virtual communication tools such as Zoom and Slack. Regular attendance in virtual meetings is inherent to every position. Salary Range Details: $92,700.00 - $116,400.00 - $140,100.00 ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity. Benefits: - Flexible work schedules and an unlimited time-off policy - Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability - Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option - Dependent and health care flexible spending account options - Employee Assistance Program (EAP) benefits for employees - Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions - A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included) - Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees - Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times ActBlue is unable to sponsor work visas at this time. UNION INFORMATION The terms and conditions of this position are subject to a collective bargaining agreement with the Campaign Workers Guild, the exclusive bargaining agent of covered ActBlue employees. This position is represented by the Campaign Workers Guild (CWG). For questions regarding union representation, please contact: - Website: campaignworkersguild.org - Email: info@campaignworkersguild.org and ab1u@campaignworkersguild.org BACKGROUND CHECKS As part of our hiring process, ActBlue will conduct a background check at the time of offer. This will be completed in compliance with applicable laws and will not be initiated without your consent. INCLUSION STATEMENT FROM ACTBLUE ActBlue is committed to equal employment opportunities and fostering a diverse, inclusive workplace. We celebrate unique perspectives, honor the dignity of all individuals, and recognize that diverse backgrounds and identities strengthen our mission. If you’re passionate about our work and see yourself in this role, we encourage you to apply—even if you don’t meet every requirement.We also provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To request an accommodation, email recruitment@actblue.com. *ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.

• Develop customer database with detailed records of hospital/ health center/ target organization/ health care professionals, etc. • Evaluate, classify, and identify precise target customers. • Prioritize potential territories. • Establish & maintain close relationship with key accounts through ensuring company services meet their requirements. • Monitor market trends and competitor activity in assigned territory. • Collect and report Market intelligence to Supervisor & Marketing team. • Utilize customer database for preparing weekly & monthly working plan, daily detailing calls, resource allocation plan, or direct-to-consumer marketing activities. • Develop new business opportunities with existing and potential clients. • Ensure good execution of all Sales & Marketing programs in assigned territory. • Strictly track and provide feedback on the programs to upper levels. • Implement effective daily sales calls and maintain records. • Address product complaints in a timely manner. • Harmonize diversified activities in various relating fields: hospital, health center, kindergarten, food shop, supermarket, and other consumer organization i.e. patient society, elderly society, mother society. • Well update of product knowledge, as well as health care scientific backgrounds. • Manage Company, department reports in a timely and correct manner. • Ensure activities to comply with Company Business Code of Conduct and all local applicable laws within scope of function responsibility. • Carry special work as assigned by Management.

• Channel Engagement Planning • Work with Product Groups and Solutions Team to plan release schedule • Building Marketing plan around release schedule • Work with Sales on Engagement Plan • Customer Engagement & Opportunity Development • Present at Distributor offices • Hold Workshops with Distributors and Customers on new Solutions and NPI’s • Support team in building relationships with key accounts and ecosystem partners (internal and external) • Guide the identification of solution-level and product level opportunities and differentiation across key industrial segments • Solution Enablement & Evangelism • Direct the promotion and positioning of relevant application-focused solutions • Champion cross-business solution initiatives at a strategic level • Cross-Functional Collaboration • Facilitate collaboration between the BD team, field sales, FAEs, marketing, and business units • Represent the regional voice in corporate planning and solution development • Feed market intelligence back into business units