• Serve as the primary point of contact between franchise clinics and leadership, and AFC Corporate RCM Operations • Partner with franchise owners and clinic leadership to identify, analyze, and resolve RCM‑related issues • Share and review monthly RCM performance metrics with franchise clinic owners, identifying trends, risks, and opportunities for improvement • Support the transition and implementation of franchise clinics onto AFC’s corporate RCM platform, ensuring a smooth onboarding and adoption process • Collaborate with corporate RCM operations leaders to develop solutions, improve workflows, and drive performance improvements • Provide guidance, best practices, and education to franchise clinics related to revenue cycle processes and performance • Assist with special projects and other duties as assigned

It’s More Than a Career, It’s a Mission. Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day. Our Mission People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world. The Director of Digital Transformation – Site Management Operations is the primary product lead responsible for leading the design, implementation, and optimization of digital solutions that directly support site-level clinical research operations. This role ensures that digital initiatives are aligned with the operational needs of research sites, enhancing efficiency, compliance, and user experience. Duties include but are not limited to: Strategic Planning & Alignment - Partner with senior executives and research leaders to embed digital technologies, data analytics, and AI into clinical research SMO operations—ensuring alignment with SCRI’s overarching business and research strategies. - Translate strategic priorities into an executable product roadmap with clear delivery milestones, dependencies, and ownership. Data & AI Vision Execution - Define a forward-looking strategy for data and AI integration in SMO. Champion the deployment of AI-driven tools to transform cancer care - Own the execution and productization of AI use cases, including data readiness, system integration, validation, and operational monitoring. Product Management Leadership - Lead the full product lifecycle for digital solutions—from ideation and roadmap development to stakeholder alignment and continuous improvement. - Lead product teams to prioritize features and initiatives based on their potential benefit and business objectives. - Own end‑to‑end product delivery accountability, including backlog prioritization, scope tradeoffs, sequencing of product work, and release execution. - Ensure delivery commitments are met through active risk management, dependency resolution, and escalation when required. Use Case Development & ROI Articulation - Identify high-impact use cases for digital transformation and AI across clinical operations. Conduct rigorous ROI analyses to build stakeholder confidence and secure investment. - Prioritize use cases based on delivery feasibility, capacity, and speed‑to‑value—not just strategic appeal. AI-Driven Process Optimization - Leverage AI and machine learning to analyze and streamline business processes, eliminate manual steps and increase productivity, improve data integrity, and elevate the patient experience. Change Management & Adoption Leadership - Lead enterprise-wide change initiatives to drive adoption of new technologies. Partner with change management teams to deliver training, communication, and support strategies that ensure sustained value realization. Risk & Compliance Oversight - Provide strategic guidance on the risks and benefits of digital and AI technologies in clinical research. Ensure compliance and quality requirements are built directly into delivery workflows and acceptance criteria. Performance Measurement & Reporting - Establish and track KPIs to evaluate the impact of digital and AI initiatives on research productivity, quality, and operational efficiency. Team Leadership & Talent Development - Build and lead a high-performing digital transformation team. Mentor and coach team members to grow capabilities, foster innovation, and cultivate a culture of continuous learning and excellence. Stakeholder Engagement & Ecosystem Collaboration - Build and nurture strong relationships with internal stakeholders, technology vendors, regulatory bodies, and clinical partners to foster innovation and cross-functional alignment. Key Competencies: - Digital Clinical Research Tools and Technologies - Innovation and Change Advocacy - Strategic Thinking and Problem Solving - Effective Communication and Stakeholder Management - Data-Driven Decision Making - Regulatory Knowledge and Compliance - Leadership and Team Development Minimum Requirements: - 12+ years of experience in clinical research or a related healthcare field, with a strong focus on digital transformation, data analytics, and AI integration. - Proven track record in strategic planning, project management, and change leadership. - In-depth understanding of clinical research processes, regulatory requirements, and industry trends. - Experience with ensuring interoperability between different clinical systems and platforms to facilitate seamless data exchange and collaboration - Strong working knowledge of technical product management in complex, integration‑heavy environments. - Experience partnering with engineering teams to translate business and clinical needs into scalable, production‑ready solutions. - Strong analytical and problem-solving skills with the ability to address complex challenges. - Excellent communication skills with the ability to influence and inspire across all levels of the organization - Agile product delivery and execution leadership (roadmapping, backlog prioritization, release planning) - Technical product decision‑making across build vs. buy, integration patterns, and platform reuse. - Ability to manage multiple projects simultaneously and prioritize tasks effectively. - Collaborate in a dynamic, fast-paced setting with a team of skilled professionals. - Ability to lead teams through ambiguity while driving clarity, alignment, and outcomes. - Accountability for results, not just initiatives or plans. This is a remote position based in the United States. Relocation and visa sponsorship are not available. Interested candidates should submit their application through https://www.scri.com/careers/. Applications will be accepted through April 13th, 2026. Please ensure all required materials are included as outlined in the posting. About Sarah Cannon Research Institute Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 750 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA today. SCRI’s research network brings together more than 1,300 physicians who are actively enrolling patients into clinical trials at more than 250 locations in 24 states across the U.S. Please click here to learn more about our research offerings. We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here. As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing • Validate membership eligibility, effective dates, and contract alignment for chargeback submissions • Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements • Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes • Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items • Communicate with Finance Shared Services to reconcile open deductions or payment variances • Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions • Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions • Assist with peer reviews, QA checks, and documentation updates • Support UAT, new customer onboarding, and implementation of new products or pricing setups • Identify and recommend process improvements or automation opportunities

Overview We are seeking a highly organized, proactive, and adaptable Operations Generalist to help build and run the internal systems that enable Arête Glacier Initiative to operate effectively and scale responsibly. This is a hands-on role for someone early in their career who is excited to learn quickly, take on a wide range of responsibilities, and grow alongside a rapidly evolving organization. The Operations Generalist will support and help manage core organizational processes across people operations, recruiting, finance operations, vendor coordination, and internal tools. This role is ideal for someone who enjoys building structure where it doesn’t yet exist, is comfortable working independently, and is motivated by contributing to a mission-driven organization focused on addressing catastrophic sea-level rise. Climate change is destabilizing marine ice sheets, creating a risk of catastrophic sea-level rise over the next century. Arete Glacier Initiative is a new nonprofit initiative dedicated to understanding this risk and assessing the efficacy, safety, and feasibility of potential interventions to stabilize ice sheets. We aim to fund, coordinate, and accelerate research to enable informed and legitimate societal decisions regarding these interventions. Digital Harbor Foundation and Arete Glacier Initiative are dedicated to fostering learning, creativity, productivity, and community through education with a vision of digital equity for everyone. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based in design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. Preferred Qualifications - ~2-4 years of professional experience, ideally in a startup, nonprofit, research, or mission-driven environment. - Experience working with or helping implement internal operational systems (e.g. HR systems, payroll systems, recruiting workflows, CRM, finance tools, etc.). - Experience supporting recruiting or talent operations processes is strongly preferred. - Strong attention to detail and ability to manage multiple priorities simultaneously. - Demonstrated ability to learn new systems and tools quickly. - Strong written and verbal communication skills. Knowledge, Skills and Abilities - Excellent written and verbal communication, with strong interpersonal, and presentation skills. - Ability to work independently, including managing multiple projects and deadlines, and proactively identifying and completing tasks. - Ability to effectively collaborate on informal and formal projects with various departments within the organization, and with a positive disposition. - Ability to think strategically and make recommendations that take into account competing needs and priorities. - Detail oriented. - Proficient with Microsoft Office (Word, Excel) and Google Suite (Sheets, Docs, Slides). - Analytical thinking, problem-solving, organizational, and multitasking skills. Who You Are - You are comfortable working independently and figuring things out without a fully built playbook. - You approach complex problems with humility, curiosity, and empathy. - You are organized and reliable, with strong follow-through. - You are comfortable working in environments with uncertainty or evolving priorities. - You are excited to support work addressing climate change and catastrophic sea-level rise risk. - You are comfortable engaging with technical or science-adjacent material when needed (without needing to be a subject matter expert). Additional Notes This position is fully remote with core working hours for collaborative work or meetings. Role and Responsibilities - Internal Systems & Organizational Operations (35%): - Help stand up, maintain, and improve internal systems across HR, payroll, recruiting infrastructure, CRM, and internal knowledge management tools. - Document processes and maintain clear internal documentation so systems are usable and resilient as Arete grows. - Support vendor onboarding, contract tracking, and basic compliance and operational logistics. - Identify opportunities to improve workflows and reduce manual or duplicative work. - Finance Operations Support (20%): - Support operational aspects of finance workflows, including invoice tracking, expense coordination, and vendor payment logistics. - Help maintain organized financial documentation and support coordination with external accounting or finance partners. - Assist with tracking budgets and operational spending against plans. - Cross-Team & Utility Support (20%): - Provide general operational and logistical support across the organization as needs evolve. - Support internal planning processes, including helping prepare materials, track action items, and coordinate logistics. - Step into new operational needs as they arise in a growing organization. - People Operations & Recruiting (25%): - Support recruiting processes, including job posting coordination, application tracking, candidate communications, and interview scheduling. - Help source candidates through job boards, referral channels, and outreach where appropriate. - Support onboarding and offboarding logistics, including account setup, documentation, and orientation coordination. - Assist with maintaining personnel records and supporting HR processes in partnership with external providers where applicable. Other Duties Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Compensation Compensation for this full-time position is $55,000-$60,000 annually, commensurate with experience. Arete Glacier Initiative provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible to receive: Health Benefits & Insurance - Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) - Pre-Tax Health Savings Account (HSA) (with $365 monthly employer contributions) - Pre-Tax Flexible Savings Account (FSA) - Paid Accidental Death & Dismemberment (AD&D) Insurance - Paid Short-Term & Long-Term Disability Insurance - Paid Basic Life Insurance - Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) - Total Pet Plan and Supplemental Wishbone Pet Insurance - Employee Opportunity Program (EAP) - Health and Wellness - Wellness Reimbursement Program Retirement - 401k Retirement Plan (with 6% matching) Paid Time Off - 15 Days Paid Time Off Per Year - 20 Days Paid Time Off Per Year (after 3rd Anniversary) - 25 Days Paid Time Off Per Year (after 6th Anniversary) - 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) - Paid Bereavement Leave - Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor and Arete Glacier Initiative are equal opportunity employers.