Reimagining real estate to make it easier than ever to move from one home to the next.
Mortgage Loan Officer
Location
Pennsylvania
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Mortgage Loan Officer
Zillow
• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement • Partner with centralized processing, underwriting, and closing teams to move loans efficiently • Deliver a consistent, high-quality customer experience through phone, email, and text communication • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions • Maintain active licensing, complete required education, and participate in ongoing professional development
Job Requirements
- 3+ years of mortgage origination experience with a strong emphasis on purchase transactions
- Active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license
- Completion of the 20-hour CORE Pre-Licensing Education
- Successful passage of the SAFE Mortgage Loan Originator Test
- Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model
- Strong client service orientation with consultative sales skills
- Comfortable working in a structured, performance-driven environment with clearly defined KPIs
- Excellent verbal communication skills and ability to build trust quickly
- Strong time management, organization, and pipeline management skills
- Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel)
Benefits
- Competitive base pay
- Incentive compensation based on experience, performance, and location
- Equity awards based on experience, performance, and location
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