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Zillow

Reimagining real estate to make it easier than ever to move from one home to the next.

Mortgage Loan Officer

GeneralGeneralFull TimeRemoteSeniorTeam 5,001-10,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

82 days ago

Salary

$12 - $25 / hour

Seniority

Senior

Associate Degree3 yrs expEnglish

Job Description

Mortgage Loan Officer

Zillow

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. • Partner with centralized processing, underwriting, and closing teams to move loans efficiently. • Deliver a consistent, high-quality customer experience through phone, email, and text communication. • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. • Maintain active licensing, complete required education, and participate in ongoing professional development.

Job Requirements

  • 3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license.
  • Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
  • Physically located in and working remotely from Massachusetts.
  • Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
  • Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
  • Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
  • Excellent verbal communication skills and ability to build trust quickly.
  • Strong time management, organization, and pipeline management skills.
  • Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
  • Associate’s or Bachelor’s degree preferred.

Benefits

  • competitive base pay
  • incentive compensation
  • equity awards based on factors such as experience, performance and location

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