• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals • Follow up on returned claims, among other billing responsibilities • Keep clients informed of billing and payment status • Collaborate with internal billing teams and customer success as needed to resolve client cases • Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits • Collaborate with technical teams to identify bugs and improve the client/provider experience • Ability to work on a scheduled shift and holidays

Supervisor, Customer Service Supervisor, Customer Service Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? The Customer Service Supervisor is responsible for overseeing the duties of the customer service staff as well as inspiring and leading the team members by example. They should be customer-centric, motivate staff to achieve business goals and provide feedback to the Customer Service Management team. The Customer Service Supervisor will also take escalated phone calls, direct processes, and coach Customer Service Associates for optimal efficiency in the Customer Service Department. The Customer Service Supervisor will work closely with various team members in the department to drive process improvement, increase quality, and ensure appropriate levels of training are achieved. Where you will have an impact - Assist with the planning and implementation of call center strategy - Assist with hiring and onboarding new call center employees - Ensure a friendly and motivating work environment - Ensure adherence to company’s policies and procedures, including but not limited to schedule adherence and timecard maintenance. - Keep the management team informed of recurring issues and problems - Prepare client ready and departmental reports - Assist in the formulation of targets for individuals and teams - Answering questions from staff and providing guidance and feedback - Coach and develop Customer Service Associates - Excellent communication and written skills - Provide recommendations for improvement to call flow, scripting, and training - Work in conjunction with the Quality Department to identify areas of development for CSA not meeting QA standards and those in need of coaching - Phone interaction with members, providers, and other external and internal constituents - Complete other duties as assigned that fall within the scope of delivery of good customer service - Other duties as assigned What’s necessary to do the job? - High School Diploma or equivalent. Bachelor’s degree in business or equivalent work experience preferred - Minimum Three (3) years of experience working in an inbound customer care or call center environment - Prior supervisory experience required; including call center experience in a healthcare, insurance, and/or account management work environment preferred - Proficiency in Microsoft Office - Experience in the vision insurance industry is preferred We offer a comprehensive and competitive total rewards package designed to support your health, financial well‑being, and work‑life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond. This role is compensated through a fixed annual salary. The expected salary range for this position is $58,600.00 – $61,000.00 annually, based on role scope, experience, and market considerations. This position is not eligible for bonus or incentive compensation. HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program. Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

Candidates must be fluent in English and submit their application in English to be considered. Only those currently living in and authorized to work in Brazil are eligible. The application system will store candidate information. Once submitted, application details will be shared with Church Education System (CES) partners involved in the selection process. Applicants may receive a rejection email during or after review; however, unless a direct rejection is received from the hiring manager, applications will remain active and under consideration. This posting serves as an interest list for future opportunities. Because hiring is based on enrollment needs, applicants may not be contacted immediately. Candidates not selected at this time will remain on file for consideration as future positions become available. If you have any questions, please contact our Human Resources representative, Easton at ebiddulph@byupw.edu. Job Description The Computer Programming Course Instructor is an important part of the instructional team. With a strong focus on the academic success of every student, instructors use their subject matter expertise, deep understanding of the curriculum, and student population to: - Identify trends impeding academic success. - Conduct targeted outreach and provide instruction to target groups and individuals. - Build capable learners, confident in their ability to succeed academically and in life. Instructors do not develop lessons or assessments, nor do they issue grades on student work (grading is handled by a centrally managed pool of qualified Graders). Their focus is on the academic success of every student in their care. Important: This is a part-time work-from-home position with the following flexible schedule: - 10-12 hours per week (may vary week-to-week) - At least 5 days worked each week - Required attendance at periodic team meetings (as established by the department) Course Description Teaching and mentoring students (using Python and C#) for: - CSE 110 - Introduction to Programming - CSE 111 - Programming with Functions - CSE 210 - Programming with Classes - CSE 212 - Programming with Data Structures These courses provide students with foundational computer programming skills, enabling them to contribute to software development teams. CES Dress and Grooming Expectations All online instructors and graders who support BYU-Pathway Worldwide commit to upholding the CES Honor Code in their roles as institutional representatives, leaders, and mentors. Employees teach students through example and counsel how to make choices that exemplify these principles and expectations, while recognizing that the roles of employees and students are distinct from each other, and their choices will reflect these differences. Employees have a higher standard for dress and grooming. When choosing attire, employees make decisions appropriate for their professional role, responsibilities, purpose, and setting. Dress for men and women should: - Be modest in fit and style. Dressing in a way that would cover the temple garment is a good guideline, whether or not one has been endowed. Accommodation may be made for athletic participation. - Be neat and clean. Sloppy, overly casual, ragged, or extreme clothing is not acceptable. Grooming: - Hair should be clean, neat, modest, and avoid extremes in styles and colors. - Men's hair should be neatly trimmed. Men should be clean-shaven. If worn, mustaches should be neatly trimmed. Position Summary BYU Pathway and BYU Idaho online courses are structured to include both an instructor and graders. Instructors are responsible for teaching and overall course delivery, while graders support the learning process by reviewing and evaluating assignments and providing students with constructive feedback. We are seeking instructors who will apply their skills and subject matter expertise to mentor students and facilitate teaching/learning experiences.

Job Description The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team. - This is a field-based sales position that is responsible for covering the Bangor, Maine territory. - Additional areas of this territory include but may not be limited to Augusta, Acadia, Lewiston, and Auburn, Maine. - The ideal location to reside is within this territory. - Travel (%) varies based on candidate’s location within the geography. The primary activities include: - Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attribute in accordance with product labeling, and CDC and professional society recommendations. - Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. - Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials. - Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio. - Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ. - Regularly monitoring their business performance against objectives using company provided tools. - Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics. - Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines. ​ Specifically: - Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs. - For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates. Position Qualifications: Minimum Requirements: - Bachelor’s Degree with 3 (36 months) or more years Sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).  - Valid Driver's license. - Ability to travel within the territory to visit customers in-person, including overnight travel. - Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes. - Demonstrated strong ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans. - Demonstrated strong ability to understand customer’s business climate, assess overall market potential, identify and prioritize unique opportunities and business risks in local markets, develop territory plans and follow up to drive business results in assigned geography or market. - Demonstrated strong ability to understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches. - Demonstrated strong ability to convey technical concepts accurately and clearly - Demonstrated high degree of tenacity to drive and achieve strong measurable results - Demonstrated strong ability to overcomes setbacks to meet or exceed objectives - Demonstrated strong pursuit of opportunities to learn and apply new skills to support the business - Demonstrated strong ability to be innovative by utilizing new or existing technologies - Demonstrated strong ability to use data to analyze trends to drive business results Preferred: - Vaccines experience. - Demonstrated strong understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations. #MSJR Required Skills: Account Planning, Account Planning, Adaptability, Business Opportunities, Business Planning, Business Reviews, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Strategy, Healthcare Service, Health Improvement, Health Outcomes, Hospital Sales, Identifying Sales Opportunities, Interpersonal Relationships, Lead Generation, Managed Care, Management Process, Market Analysis, Pharmaceutical Sales Training, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management {+ 4 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts U.S. Hybrid Work Model Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”. The salary range for this role is $106,200.00 - $167,200.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: 1st - Day Valid Driving License: Yes Hazardous Material(s): n/a Job Posting End Date: 04/7/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.