Role Description - Complete initial diagnostic assessments on all patients assigned to determine treatment needs, utilizing the assessment data to support a DSM V preliminary diagnosis. - Refer patients or family members to community resources or specialists when a need is identified in the assessment process. - Educate patients about crisis planning, and how to access crisis services, including the 988 Suicide & Crisis Lifeline. - Maintain effective and timely documentation. - Formulate appropriate treatment plans along with consumers and families, as appropriate. - Provide individual, group, and family therapy, utilizing basic therapeutic models and theories according to consumer needs as stated in the treatment plan. - Demonstrate the ability to recognize the elements of a crisis state and know how to deescalate or resolve the situation. - Effectively collaborate with treatment team members and outside sources in the delivery of clinical services. - Provide support and education for consumers and family members. - Evaluate the consumer for discharge planning. - Facilitate services that prevent commitment. - Adhere to professional code of ethics. - Effectively demonstrate the application of adult and child/adolescent specific competencies. - Assist with seclusion and restraint per AltaPointe policy and procedures. Qualifications - Licensure required: LPC, LMFT or LCSW - Master’s degree in a mental health discipline; 23 years of age; valid driver’s license; successful completion of a practicum as part of the requirements for the degree or has six (6) months of post master’s level clinical experience supervised by a master’s level clinician with two years of postgraduate clinical experience. - Knowledge in adult and children/adolescent specialty to be attained within six (6) months of employment: - Knowledge of psychiatric disorders in the adult and children/adolescent population. - Growth and development of consumers related to intellectual, emotional, spiritual and physical aspects. - Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice. - Basic knowledge of Senior Adult issues. - Knowledge of cultural diversity. - Knowledge of psychiatric rehabilitation principles. - Family dynamics and parenting issues. - Effects and treatment of physical, sexual, and emotional abuse and neglect. - Available community resources for the adult and child/adolescent populations. - Knowledge of educational methods appropriate to adults and child/adolescent psychiatric disorders. - Ability to maintain accurate and timely records for each patient. Requirements - Seeks clinical supervision and consultation needs. - Accepts and employs suggestions for improvement. - Actively works to enhance skills. - Documents in a timely fashion per AltaPointe policy. - Documents appropriate, complete, and clinically comprehensive mental health assessments. - Documents measurable and specific goals in the treatment plan. - Documents legibly and includes credentials with signatures. - Documents in a clear and concise manner, types of consumer problems, treatment goals addressed, services and techniques used. - Documents case disposition, case closings, follow-up and referrals. - Effectively manages caseload based on consumer needs. - Meets AltaPointe productivity standards. - Courteous and respectful toward consumers, visitors and co-workers. - Treats others with care, dignity and compassion. - Respects others’ privacy and confidentiality. - Assists others as needed. - Personal values don’t inhibit ability to relate and care for others. - Is pleasant, gentle and calm with others. - Is sensitive to others’ needs, expectations and individual differences. - Works in a cooperative manner with other AltaPointe employees and guests. - Actively participates in Performance Improvement activities. - Actively participates in AltaPointe committees as required. - Follows AltaPointe policies and procedures. - Accesses appropriate community resources according to consumer needs. - Completes assigned tasks in a timely manner. - Maintains requirements of license renewals, if applicable, and attends required in-services and workshops. - Utilizes the time keeping system, documenting time worked and Paid Time Off and signing off on timecard according to AltaPointe’s policies.

Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $40.11 - $49.24 Hourly Department: Health Department Job Type: On-Call Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): April 18, 2026 The Opportunity: Overview: THIS WORK MATTERS! We are seeking licensed professionals (LPC, LCSW, Ph.D., LMFT, etc.) and QMHPs to fill a critical lifeline in our community’s crisis management system. This role is vital to maintaining uninterrupted, trauma-informed care; we are inviting professionals who feel called to anchor our overnight shifts, ensuring that life-saving support remains a 24/7 reality for those who need it most. **This recruitment will be used to fill multiple On- Call positions with routine telework; work hours are flexible, this is a 24/7 program with multiple opportunities to pick up different hours throughout each week. Must dedicate 30 hours minimum a month. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states. ** The Multnomah County Behavioral Health Call Center operates 24/7, and provides a continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year. The Call Center is staffed by Masters-level, QMHP, or licensed clinicians called Acute Care Coordinators (ACCs) as well as Case Managers (CMs Sr.) who provide additional support for lower acuity calls. All ACCs and CMs Sr. answer and triage the following distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including: 1) Multnomah County Crisis Line 2) 911 transfer line 3) EASA Referral Line 4) Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.) 5) Washington County Crisis Line 6) Mental Health Referral Line 7) Clackamas County Crisis and Support Line 8) The CATC/Respite referral line 9) 988 transfer line 10) Latine Mental Health Line The content of calls on these lines spans the gamut of mental health-related requests, from the very routine request for information and referral to a mental health provider, to the emergent, high-risk request for help from an acutely suicidal caller. ACCs provide immediate clinical triage and crisis intervention services, which may include immediate connection with medical or police emergency services, with the community mobile crisis team, and/or a referral to the Urgent Walk-in Clinic (UWIC) or Hawthorn Walk-In Center (Hawthorn), or Clackamas County Mental Health Center (MHC). ACCs also provide care coordination services with various community partners, such as: mental health agencies contracted with the Oregon Health Plan for Mental Health Services; hospital emergency departments; mobile outreach (Project Respond, Washington County crisis team) Urgent Walk-In Clinic; Hawthorn Walk In Center; Clackamas County Mental Health Clinic; 988; 911; Portland Police Department; Multnomah County Health Department; Department of Community Justice; and others. Finally, the Call Center performs a number of other duties, some routine and recurring, others assigned, as needed. Examples of routine duties are ICP (Involuntary Commitment Program) functions such as processing NMI (Notice of Mental Illness) transfers, authorizing and processing Flex Fund vouchers for temporary housing or transportation, processing EASA referrals, and providing assistance to other internal work units. The purpose of the ACC position is to provide crisis intervention on the Multnomah, Washington, and Clackamas County Crisis Lines, care coordination across the mental health system for callers, as needed, provide information/referral to community mental health providers; and provide consultation to providers at all levels of acuity in the mental health system. As the Acute Care Coordinator - Crisis Call Center, duties will include: Crisis Intervention - Phone crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations - Facilitate access to emergency and crisis services for clients as needed, including coordination with 911, mobile outreach, and Multnomah County UWIC/Washington County Hawthorn/Clackamas MHC - Provide solution focused interventions to assist clients. This covers a spectrum of mental health needs such as helping a client stabilize while experiencing panic, depression, agitation, delusional thinking, or any other mental health symptoms a client may deem as needing crisis line support - These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, while attending to a caller on the phone\ touch-typing without looking at one's fingers, and concurrent documentation Case Management and Care Coordination - Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized health-care needs to ensure that needs are appropriately and adequately addressed by service providers - Service providers may include community corrections agencies, police, drug and alcohol treatment providers, other mental health providers, hospital emergency departments, and residential facilities - Document all member/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review - Documentation may also include uploading crisis alerts received by community providers, upload police reports and provide special requested outreach to clients; documentation is done in an electronic database - Assist other clinicians as needed in terms of immediate crisis support such as calling 911 for another clinician while the clinician remains on the phone with the client - Provide information and directive support to fellow clinicians as needed regarding resources for clients and clarification of policies and procedures TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications/Transferable Skills: Education/Training: - Master's degree from an accredited college or university in the mental health field with major coursework in social science, or a related field demonstrating the capacity for the required knowledge and skills to meet provider Qualified Mental Health Professional (QMHP-C or QMHP-R ) credentialing requirements as required by Oregon Administrative Rules (OARs) and the Mental Health & Addiction Certification Board of Oregon (MHACBO) - more information can be found at MHACBO website. - Master's degree in psychology - Master's degree in social work - Master's degree in a behavioral science field - Attach QMHP-C or QMHP-R certificate / Licensed Board of Oregon (LPC, LCSW, PHD, LMFT, etc) - If you do not currently have a QMHP-R certificate please state your ability to acquire it within 30 days of hire in your cover letter or resume Other: - This position requires a background investigation, which may include being fingerprinted. (Background check must be initiated before your start date) Preferred Qualifications/Transferable Skills: - Ability to upload documentation in an electronic database - Computer and phone technology, managing multiple computer screens and programs simultaneously - Ability to concurrently document call content - Phone crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations - Understand cultural, racial and ethnic factors, including: systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma; and any factors related to non-dominant culture affecting mental health and treatment - Ability to apply an equity, intersectional and anti-racist lens - Ability to provide information/referrals to community mental health providers - Advanced skills in managing sensitive information and ability to support the community - Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity - Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities SCREENING & EVALUATION: REQUIRED: Note: Internal employees are also required to submit all required documents for their applications to be considered complete. The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application. 1. Attach a Resume demonstrating you meeting minimum qualifications; AND 2. Attach a Cover Letter addressing the following: - Demonstrate your experience working with diverse vulnerable populations; and providing crisis intervention including risk assessment of clients; ability to use a phone and multiple computer screens simultaneously making rapid clinical decisions - How you meet the qualifications for this position - Why are you interested in this position 3. Attach a copy of your Board of Oregon Licensure and/or QMHP-C/QMHP-R Certification and indicate the status of your certification(s) Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview’ and ‘To Qualify’ sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: - Initial review of application / resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process. - Phone screen - Supplemental Questionnaire - Oral exam - Consideration of top candidates - Background, reference, and education checks ADDITIONAL INFORMATION: Type of Position: This hourly position is eligible for overtime Routine Telework (some in person meetings and trainings) Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees. Serving the Public, Even During Disasters : Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Jahaira Ramos Email: jahaira.ramos@multco.us Phone: +1 (971) 6105392 Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6365 - Mental Health Consultant

• Remotely evaluate and implement the plan of care to improve, restore and enhance physical functional performance • Promote injury prevention • Provide compassionate, comprehensive care for patients

About Our Company: At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard. A 2025 Great Place to Work® In 2025, Infinx was certified as a Great Place to Work® in both the U.S. and India, underscoring our commitment to fostering a high-trust, high-performance workplace culture. This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U.S. Location: Fully remote role with expected work hours from 8:30 AM to 5PM CT Mon-Fri. Summary Description: The Provider Enrollment Specialist will be responsible for coordinating the requests for participation in health insurance network as a medical provider, monitoring, and maintaining the provider enrollment and re-enrollment process in a timely and compliance manner with all government and commercial payors. They will also review provider credentialing and/or recredentialing data for accuracy based on licensing requirements and various insurer payer requirements. Job Responsibilities: - Completes provider payer enrollment/credentialing and recredentialing with all identified payers in a timely manner. - Resolves enrollment issues through collaboration with physicians, non-physicians, office staff, management, contracting, insurers, and others as identified. Maintains positive working relationships with providers. - Plays an active role in explaining providers and practice/office managers of the submission requirements for credentialing/recredentialing processes, stressing the importance of compliance with these processes. - Obtains updated provider information from various sources including provider offices, state licensing boards, malpractice insurance companies, residency training programs, etc. - Identifies and resolves problems with primary source verification elements by interpreting, analyzing, and researching data. - Proactively obtains updated provider credentialing data prior to expiration. Creates, develops, and maintains applicable matrices and/or utilizes departmental software that supports the enrollment functions. Completes all additions, updates, and deletions. Supports new provider onboarding processes as related to enrollment. - Communicates updated payer enrollment information including payer provider numbers to practice operations in a timely manner while fostering working relationships and teamwork with departments, vendors, etc. - Develops databases and spreadsheets for tracking organization providers. Ensures data is accessible/transparent for executive inquiries or other information as deemed necessary by management. - Continuously searches for process improvements to achieve accuracy and efficiencies. - Performs other duties as assigned or required. Skills and Education: - High School Diploma or equivalent - 3 years of experience in a physician medical practice with a basic understanding of various payer billing requirements and claims processing or experience with payer credentialing/enrollment requirements - Experience with provider enrollment auditing and quality assurance - Proficiency in Microsoft Word, Excel, Outlook, PDF Software and other management tools. - Motivated to quickly learn and demonstrate strong problem-solving skills. - Strong project management and multitasking skills. - Excellent interpersonal and communication skills. - Strong writing skills and attention to detail. - Strong organizational skills and ability to be attentive to details. - Demonstrated knowledge of healthcare contracts preferred Company Benefits and Perks: Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization. - Access to a 401(k) Retirement Savings Plan. - Comprehensive Medical, Dental, and Vision Coverage. - Paid Time Off. - Paid Holidays. - Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services. If you are a dedicated and experienced Provider Enrollment Specialist ready to contribute to our mission and be part of our diverse and inclusive community, we invite you to apply and join our team at Infinx.