Job Description: Can you relate to customer challenges and effectively increase customer retention and satisfaction while identifying revenue opportunities? As Client Success Specialist working with our FM client base, you will be at the centre of customer interactions ensuring that client retention and satisfaction are maximised. Key Responsibilities: - Client Retention Strategy: Work with the MRI strategy to address clients at risk of leaving, including understanding their reasons, along with exploring and executing solutions to retain ARR. - Effectively Resolve Client Escalations: Support client issues and escalations by having proactive customer dialogue, devising action plans to remedy the situation, and ensuring the customer is satisfied once the matter has been concluded, whilst protecting MRIs best interests. - Client Risk Management: Support AMs to review and update the risk records for clients, ensuring accurate and detailed information is provided. - Client Communication: Proactively speak to clients to ensure they are happy, build relationships and ensure they are making best use of their solutions. - Client Attrition Analysis: Analyse and address the reasons behind client attrition, focusing on actionable steps to retain clients. - Client Feedback: Collect and analyse client feedback to identify and address product, Professional Services and support issues contributing to client dissatisfaction. - Identify Additional Business Opportunities: Identify additional billable solutions and services that can be provided. - Generate ARR & Professional Services Revenue: Encourage clients to convert their demand into long term ARR bookings, and services. - Maximise Client Satisfaction: Manage and support quarterly review meetings with customers, highlighting the benefits of our service, addressing any service/product concerns, and identifying opportunities. - Customer Satisfaction: Review and action customer satisfaction surveys (rNPS) that can be used to improve our future offerings - Responsible for getting signed permissions letters returned by the client or host. This will involve liaising with the client / host via email and calls, negotiating payment for power and sometimes engagement with legal to consider red lines on terms and conditions. This part of the role involves a lot of chasing and scheduling as well as research on where is best for us to locate devices and any constraints there may be in the location (i.e. a listed building) Knowledge, Qualifications and Skills: · Bachelor’s degree in business management or related field; Masters preferred – and/or relevant qualification and/or relevant experience. · Comprehensive knowledge and deep practical experience of MRI’s solutions, the market, and clients is essential. · Proven ability and record of resolving client challenges and identifying service and software opportunities. · 5+ years’ experience managing client escalation and retention challenges. · 5+ years’ client relationship and mediation experience. · Demonstrated ability to take concrete actions to deliver and inspire. · Polished skills in communication, mediation, planning, and cross team collaboration. · Excellent documentation and presentation skills. · Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus. · Willing to travel to client sites. - We’re obsessed with making this the best job you’ve ever had! We want our teams to love working here, so we’ve created some incredible perks for you to enjoy: · We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group. · Have confidence in your health with our Health Insurance Scheme. · Invest in our competitive Personal Pension plan and help set you up for your future. · Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). · Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! · Further your professional development with our Tuition Reimbursement Schemes. · Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!  MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standards. Amazing growth takes amazing employees. Are you up to the challenge? We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you! As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status. Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself. About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?   We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Key Relationships: - Planning & Scheduling Supervisor - Planning & Scheduling Sr. Leader - Director Routing and Scheduling - VP Logistics - Branch Managers, Service Managers, and Technicians - Contact Center colleagues - North America Managers and Colleagues - Key customers - Strong relationships within customer organization and Field Job Summary: This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians. Key Performance Indicators: - Work Orders scheduled per day/month - 30 and 60 day completion rate - Planned Miles between Work Order Principal Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: - Creates route plans using work order data and route analysis software - Communicates routes within assigned territory to service personnel - Summarizes and reviews plans daily with the Service Planning Supervisor - Creates summary reports daily and provides to supervisor - Performs other duties as assigned CANDIDATE SUMMARY Required Experience: - Advanced knowledge of Routing and Scheduling software systems - Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand - Verbal and written communication skills, including public speaking - Analytical skills and attention to detail - Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint) - Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations - Ability to manage multiple, repetitive tasks - Basic understanding of texting software or other forms of software needed to accomplish this objective - Ability to effectively interact with co-workers and the public - Basic knowledge of the company’s operating systems Required Leadership Traits and Characteristics: - Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required. - Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details. - Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders. Formal Education, Qualifications or Training: - High school diploma or (GED) or equivalent combination of education and/or experience in the service industry - 1-2 years of related experience as dispatcher and/or customer service agent Physical Demands and Working Conditions: The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent must be prepared to: - Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. - Sitting for long periods of time while using office equipment such as computers, phones and etc. - Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. - Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment. Incumbent is required to have: - Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading. Incumbent will be subject to: - Inside working conditions: The change of building environment such as with or without air conditioning and heating. Base Pay Range Hourly: $18.00 - $20.00 While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable). Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes:  Professional and Personal Growth - Multiple avenues to grow your career - Training and development programs available - Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness - Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 - Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement - 401(k) retirement plan with company-matching contributions Work-Life Balance - Vacation days & sick days - Company-paid holidays & floating holidays - A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

• Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend, and guide product configuration, help set expectations, and establish priorities. • Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally. • Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success. • Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success. • Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support. • Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical. • Provides product overview and connects client with training and education opportunities.

Role Description Sous la responsabilité du responsable de la Cellule régionale, la personne recrutée assurera les travaux de la Cellule régionale portant sur la veille et l’alerte sanitaires, relatives notamment aux maladies infectieuses à prévention vaccinale ainsi qu’aux infections respiratoires aigües et participera à la mise à disposition d’indicateurs sanitaires régionaux et l’appui aux politiques régionales de santé inscrits au programme de travail annuel de la Cellule régionale : - Contribution au traitement des signaux sanitaires (y compris mais pas exclusivement dans le domaine des maladies infectieuses à prévention vaccinale) : - Prise en charge d’une alerte sanitaire et suivi épidémiologique (définition de la méthodologie adaptée, réalisation de ou appui à l’investigation associée, synthèse et communication des résultats de l’investigation) - Animation régionale de la veille et de l’alerte sanitaire (participation à des groupes de travail thématiques, élaboration d’outils, animation de formations) - Positionnement en tant que référent sur les infections respiratoires aiguë (IRA) : - Surveillance épidémiologique de la grippe, bronchiolite et des infections respiratoires aigües au sens large - Production d’indicateurs interprétés et partage aux partenaires - Rédaction des parties en lien avec les IRA dans le point épidémiologique hebdomadaire produit par la cellule régionale - Animation du réseau de surveillance des cas graves d’IRA en mobilisant les cliniciens des services de soins intensifs et biologistes - Réfèrent sur la surveillance des virus Influenza aviaire hautement pathogène / grippe zoonotique - Surveillance virologique - Mise en place et coordination de programmes de surveillance régionaux dans le domaine des maladies, notamment infectieuses, et proposer des mesures de prévention - Pilotage ou contribution à la réalisation d’études épidémiologiques, y compris dans ses dimensions budgétaires et administratives - Appui et représentation dans les groupes de travail SpF et auprès des partenaires locaux et les commissions locales thématiques - Rédaction de publications : rapports, articles scientifiques, communications - Participation aux astreintes de la cellule régionale et aux astreintes épidémiologiques nationales La personne recrutée devra assurer la représentation de l’agence auprès des partenaires régionaux et potentiellement répondre aux médias. Elle assurera également l’encadrement et la supervision d’internes, de stagiaires et de techniciens d’études et des activités de formation auprès des partenaires. Elle participera à toute action entrant dans les missions de l’Agence si cela s’avère nécessaire en situation de crise, dans la limite de ses compétences. Qualifications - Médecin, pharmacien ou vétérinaire et épidémiologiste avec minimum 5 ans d’expérience professionnelle - Expérience professionnelle dans le domaine des maladies infectieuses et de la vaccination, dans une structure d'épidémiologie ou de santé publique dans un ou plusieurs des domaines suivants : coordination d’activités de surveillance, épidémiologie, investigation d’alertes sanitaires. Une expérience professionnelle auprès d’acteurs territoriaux ou régionaux serait un plus Requirements - Connaissances approfondies en santé et maladies infectieuses, en vaccinologie - Capacités à mettre en œuvre et à coordonner des systèmes de surveillance - Connaissances des méthodes d’épidémiologie d’intervention - Bonne connaissance du paysage institutionnel - Capacité d’analyse et de synthèse - Pratique avancée des logiciels épidémiologiques et statistiques - Capacité de travail en partenariat et d’animation de réseau - Rigueur scientifique - Bonnes qualités relationnelles, aptitude et goût du travail en équipe - Autonomie et esprit d'initiative - Capacité de mener des revues de la littérature, de communication orale et écrite Benefits - Niveau 8 Doctorat/diplômes équivalents Company Description Localisation : 13 rue du Landy 93200 Saint-Denis Application Elements - Documents à transmettre : Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire - Personnes à contacter : - Sur le poste : A. Tarantola, Délégué régional de la cellule Île-de-France – tél : 07 64 55 93 - Sur le recrutement : Marie-Christine Morel, Chargée du recrutement à la DRH – tél : 01 41 79 68 28