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Virtual Cyber Range for Cyber Defense Simulation Training
Customer Success Manager
Location
Tennessee
Posted
102 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Manager
Cloud Range
• Build and maintain meaningful relationships, fostering trust and loyalty across customer accounts. • Serve as a main point of contact for customers, helping them navigate and leverage Cloud Range products to meet their needs. • Work with customers to establish and track measurable objectives using Cloud Range’s solutions. • Work with Cloud Range trainers to capture insights, and communicate insights and recommendations to customers, including providing comprehensive KPI results. • Coordinating and scheduling meetings and training sessions to align with established processes and procedures. • Meet or exceed retention and expansion goals. • Ensure process milestones are met for Cloud Range and its customers. • Create and maintain buying team blueprints for each customer. • Promote product value and identify upsell opportunities to expand product usage. • Partner with Sales to initiate and support the renewal process through strategic touchpoints like Executive Briefings. • Drive additional revenue through proactive account management, optimizing product adoption, and advocating for expanded product engagement. • Manage and grow the Customer Advisory Board (CAB).
Job Requirements
- Proven experience in customer success, sales/account management, customer management, or similar customer-facing roles.
- Strong interpersonal and communication skills with the ability to build relationships effectively across varied technical backgrounds.
- Experience working with Sales, Product, Marketing, and Support teams to enhance customer satisfaction and drive retention.
- High attention to detail and organizational skills, strong critical thinking skills, and going beyond the status quo to capture customer insights.
- Ability to advocate for customer needs while balancing company objectives.
- Cybersecurity experience and understanding preferred.
Benefits
- Remote work with a flexible schedule to support your productivity and work-life balance.
- Generous PTO so you can recharge and be your best.
- Health, dental, and vision insurance to keep you and your family healthy.
- Opportunities for growth and advancement in a cutting-edge industry.
- Collaborative, fun, and entrepreneurial culture with in-person gatherings 1-2 times per year.
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