• Partner with customers to define clear sustainability goals and success metrics • Build structured, actionable execution plans using Worldly tools and solutions • Drive implementation of customer programs, ensuring progress against defined milestones • Take a holistic view of customer programs, connecting multiple tools, workflows, and stakeholders • Identify gaps, risks, and opportunities, and proactively adjust plans to ensure success • Manage a portfolio of customers, ensuring strong engagement, retention, and satisfaction • Act as the primary implementation point of contact, coordinating across internal teams to support customer needs • Monitor performance against KPIs and provide ongoing guidance to improve outcomes • Lead onboarding and adoption efforts, ensuring customers are set up for long-term success • Understand customer sustainability priorities (e.g., carbon, water, compliance, social impact) • Recommend relevant Worldly tools and approaches to support those priorities • Translate sustainability data and insights into clear next steps for customers • Partner with Sales/Growth to support solution alignment for new and expanding customers • Provide feedback to Product teams based on customer needs and implementation challenges • Contribute to evolving Customer Success programs, playbooks, and best practices

• Guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. • Lead account and project management through the lifecycle. • Drive platform adoption across teams and ensure customers realize long-term value. • Align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes.

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. • Maintain a high standard of service quality, empathy, and professionalism in every interaction. • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

• Onboarding and Account Management / Customer Success: Managing customer relationships, you’ll be the point of contact for many of our employer partners and users. • Customer Support: You’ll lead our customer support function. This means you’ll be at the heart of it all - hearing valuable feedback from customers and end users. • Build operational tests and processes for the first time. We are still early - this means you will be iterating on existing processes and building new ones • Travel 50% or more as needed to meet with clients and attend events.