• Work on human resources and talent problems from real-world business scenarios that align with your expertise, providing accurate solutions, detailed annotations, and model critiques where you can confidently evaluate responses (e.g., talent acquisition strategy, compensation benchmarking, performance management design, employee relations cases, and organizational design scenarios). • Utilize proprietary software to provide accurate input and labels to deliver high-quality data. • Collaborate with technical staff to improve the design of efficient annotation tools. • Interpret, analyze, and execute tasks based on evolving instructions, maintaining precision and adaptability.

Job Details: The Job/What You’ll Do: The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. The Dispatch Specialist is responsible for facilitating, tracking, and ensuring dispatch functions, including dispatch of mobile crisis teams, crisis transportation, specialty program clinicians, hospital assessors, and other business partners as indicated by contract. This position is also responsible for backing up other Contact Center staff by answering and screening incoming crisis requests when business needs dictate. This position promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, efficiency, and service excellence. Work Schedule: Thursday 2:00 AM - 7:30 AM AND Thursday-Saturday 7:30 PM - 7:30 AM Work Location: Remote Responsibilities: - Receives and dispatches teams/clinicians timely and effectively. Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety. Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate. Documents all dispatch and related interactions in the electronic health record and tracking logs. - Adhere to call center policy and procedures. - Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. - Responsible for assisting other Contact Center staff in answering and screening incoming crisis requests when business needs dictate. The Dispatch Specialist I is therefore responsible for all functions outlined in those job descriptions, listed below: - Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations; operate within required timeframes. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Screen incoming requests. - Screen and dispatch incoming calls or contacts from first responders directly. - Back up for other Contact Center staff as required by business needs. - Other duties as assigned. Knowledge, Skills, Abilities: - Ability to operate computer systems and use multiple computer screens simultaneously. - Strong problem- solving and multi-tasking skills - Strong knowledge of resources and systems in the community to better assist the team. - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. Education & Experience: - 1-2 years of Dispatch, contact center, or emergency services experience preferred. - GED/High School diploma, required - Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency. Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. - Friendly work environment - Generous paid time off (PTO) - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date - Competitive compensation - Convenient office locations and Hybrid Schedule - On-site fitness room free to all employees (Tempe Office) - Basic Life Insurance - Voluntary Life, Spouse, Child Insurance - Critical Illness w/free dependents - Critical Illness Spouse - Short Term & Long Term Disability- Starts first of the month after 90 days of employment - 401K & 401K Roth - Starts first of the month after 90 days of employment - United Pet Care - LifeLock for identity theft - LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. The Impact You'll Make: As a Senior HR Business Partner at Upside, you will support multiple client groups and partner closely with people managers to drive strong employee experiences and business outcomes. You will focus on manager-level and team-level partnership while contributing to broader People & Workplace initiatives that help Upside scale. This role is ideal for someone who enjoys being hands-on, thrives in a fast-paced environment, and wants to grow their impact as a strategic people partner. What you’ll do - Partner with people managers across multiple client groups, such as Engineering and Retail Go-To-Market, to support day-to-day people needs and deliver consistent, high-quality HR support. - Provide coaching and guidance to managers on performance management, employee development, engagement, and team efficiency. - Support and implement people programs and processes, including performance reviews, talent discussions, and employee development initiatives. - Analyze people data and trends to find opportunities and recommend practical, actionable solutions. - Serve as a trusted point of contact for employees, encouraging open communication and reinforcing Upside’s culture and core values. - Manage employee relations matters with fairness, discretion, and partnership with senior HR leaders as appropriate. - Support organizational change initiatives and evolving team needs in a scaling company. - Partner cross-functionally within the People & Workplace team to deploy programs, policies, and tools. - Escalate and collaborate with the Sr. Principal HRBP on complex or sensitive matters involving senior leaders or broader organizational impact. - Contribute to building and maintaining a respectful, inclusive, and safe work environment. Competencies You'll Need: - Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience. - 5+ years of experience in an HR Business Partner or comparable HR role in a fast-paced, high-growth environment. - Working Knowledge of employment laws and HR best practices, with the ability to apply them thoughtfully and consistently. - Experience supporting people managers and employees across a variety of teams or functions. - Strong organizational skills and the ability to manage multiple priorities independently. - Comfort operating in ambiguity and adapting as business needs evolve. - Ability to balance empathy with sound judgment and discretion. - Strong communication and relationship-building skills across all levels of the organization. - A hands-on mentality with a bias for action and continuous improvement. - Willingness to travel occasionally, as needed. Location: This hybrid role is based in either our DC or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday, and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The U.S. base salary range for this full-time position is $127,000 - $160,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. #LI-Hybrid #LI-LR1 Benefits: - Medical, dental, and vision coverage starting on Day 1 - Equity (ISOs) - 401(k) program - Family planning programs + paid parental leave - Physical fitness and wellness memberships - Emotional and mental health support programs - Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break - Flexible work environment - Lunch reimbursement for in-office employees - Employee Resource Groups - Learning and Development stipend - Transparent culture - Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Role Overview Inspired Leaders. Empowered Teams. Let your passion for people be the driver of your success. Sodexo has an exciting opportunity for a Human Resource Business Partner Director to build and manage strategic business relationships and develop/implement innovative projects. This is a remote-based role supporting healthcare operations across the Midwest region. The position requires regular travel within the territory, with an estimated travel commitment of 25–50% The ideal candidate would reside in the Midwest and have convenient access to a major airport. The Human Resource Business Partner Director reports to the Senior Director of Human Resources. The position acts as a strategic business partner and advisor to both internal and external customers and their respective leadership teams. Serves as an advocate for HR programs and processes to support operations. Supports a range of strategic and functional HR areas such as change management, performance management, leadership and staff development, interviewing, employee relations, organizational development, and inclusion and diversity. What You'll Do - Must collaborate with cross functional teams to deploy region and global programs. - Serve as an advisor and business partner to senior leadership within assigned geography. - Ability to present complex information and represent HR tools and resources in a variety of meetings, both internally and externally with clients. - Develop a thorough knowledge and understanding of assigned geography as well as organization/region including culture, talent needed for the business, and development opportunities of Sr. Leaders. - Analyze data, assess trends, and proactively identify issues and opportunities to leadership within assigned geography. Provide solutions and recommendations aligned with the overall growth strategy of the healthcare segment. - Work both independently and collaboratively to provide a broad range of services and data-driven, impactful solutions that strengthen organizational, leadership and staff capabilities. - Serve as an internal coach and consultant to leadership and their direct reports on topics related to talent, retention, development and succession, organizational effectiveness, driving accountability, business growth and development. - Actively participates and leads on occasion, all aspects of team meetings including but not limited to HC HR meetings, monthly business reviews, zone calls, and region HR calls. - Develop and deliver crisp and concise presentations to clients in support of the RFP process, with a high degree of knowledge and confidence, to drive business development. - Demonstrate executive level presence and possess effective communication skills both written and verbal. - Continually, takes initiative to move all processes forward and overcome obstacles in support of people, talent, development, and growth forward. - Develop, drive, and execute innovative ways to attract, develop, engage, and retain diverse talent in the company. - Embody the EVP and how it impacts the people and culture; communicate that vision across assigned geography, ensuring the team and leadership understands how their work contributes to the vision, mission, and values What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Minimum 8-10 years in Human Resources with progressive career growth. - Influencing and negotiating - HR Analytics - Ability to have difficult/crucial conversations - Initiative - Decision making - Develop and implement people solutions - Coaching and advising - Communications – written and oral - Collaborative Problem Solving Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 5 years Human Resources experience