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Staff Data Analyst – Servicing
Location
United States
Posted
101 days ago
Salary
$157K - $217.5K / year
Seniority
Lead
Job Description
Staff Data Analyst – Servicing
Upstart
• Lead the development of analytical capabilities to support servicing initiatives and drive efficiency improvements. • Create regular executive level presentations to communicate findings and strategic recommendations. • Design experiments and conduct quantitative analysis to test hypotheses about our users and the way they interact with our servicing initiatives, and collaborate with partners to prioritize the right problems and opportunities. • Collaborate with analytics engineering and software engineering to continuously up-level our servicing data capabilities, making new data available as the business expands, and accelerate time to insights. • Develop and maintain business intelligence tools to support reporting and decision-making. • Mentor junior team members while fostering a culture of excellence in data and analytics, positioning the team as a hub of expertise and innovation
Job Requirements
- 8+ years work experience in increasingly senior analytical roles in technology and finance industry
- Strong background in payments, product, or operations analytics, with hands-on proficient in SQL, Python and/or R
- Exceptional track record of deriving actionable insights from analysis and analytical storytelling
- Experience working with large datasets, unstructured data, data modeling, and data pipelines using tools like Databricks, DBT, Looker, Snowflake, Redshift, Tableau, Mode
- Degree in Economics, Statistics, Mathematics, Engineering, Data Science or other quantitative fields, providing a solid grounding in analytical and problem-solving skills essential for success
- Strong analytical and quantitative background with experience in conducting and evaluating A/B tests, ideally in Financial and/or Operational related fields
- Expertise in consumer lending, and knowledge of post origination servicing and/or operations
- Skilled at crafting executive-ready narratives around complex business topics and successfully influence VP+ decision making
- Demonstrated ability to work collaboratively and in deep partnership with cross-functional teams
- Demonstrated ability to balance multiple workstreams and priorities; experience influencing up and cross functionally to maximize positive impact to the organization
- Experience in coaching and mentoring junior team members on technical subjects
Benefits
- Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
- Paid time off, sick and safe time, and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources, including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
- Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).
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State of WashingtonFounded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si
Title: Data Analyst (TPS 4) Salary $78,912.00 - $106,104.00 Annually Location Thurston County – Olympia, WA Job Type Full Time - Permanent Remote Employment Remote Optional Job Number 26DOT-HQ-04026 Department Dept. of Transportation Division Headquarters Job Description: About WSDOT Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000 lane miles of state highway and 4,100 bridges, WSDOT manages the world's longest floating bridge, executes an award-winning Active Transportation Plan, holds a record for the world's widest tunneling project, and operates the largest ferry system in the nation! The Opportunity WSDOT is seeking a detail-oriented Transportation Planning Specialist 4 to serve as a Data Analyst. This primarily remote position leverages advanced data analysis expertise to lead transportation-related studies and evaluations, supporting the Public Transportation Division's (PTD) mission. In this role, you will conduct in-depth analysis of PTD programs, oversee the collection and management of data, and transform complex information into clear, actionable insights. Your work will directly support internal and external partners in making informed, data-driven decisions; evaluating program effectiveness; communicating program impacts; and meeting state and federal reporting requirements. You will also play a key role in advancing PTD's data capabilities by identifying opportunities to improve data collection, management, and accessibility. This includes developing and implementing data systems that support public transportation programs, projects, and policies, as well as enhancing colleagues' access to meaningful data products. This position may lead cross-functional teams, collaborate with contractors, and serve as a trusted resource in strengthening data-informed decision-making across the agency. What to Expect Among the varied range of responsibilities held within this role, the Data Analyst will: - Lead efforts to collect, manage, and analyze public transportation datasets. - Develop data dashboards, automated reporting scripts, compelling graphics and data visualizations, survey data analysis, and maps. - Lead efforts to apply theoretical and practical statistical analytics, determine evaluation methods, and implement evaluation methods of data sets. - Support PTD colleagues' work with data-specific expertise such as assisting with outcome measurement planning, survey design, data collection and integration, data visualization, updating and applying fund allocation formulas, and other work as needed. - Supervise one Transportation Planning Specialist 3 (TPS3 / Data Analyst). Qualifications To be considered for this opportunity, the following are required: - Advanced Data Analysis & Program Evaluation: Demonstrated ability to apply advanced principles of data analysis, including statistical methods, performance measurement, and program evaluation, to assess public transportation programs and inform decision-making within a public-sector environment. - Data Governance & Quality Management: Demonstrated experience developing and applying data collection methodologies, ensuring data quality, and implementing data governance best practices, including compliance with federal and state laws, policies, and industry standards. - Data Product Development & Visualization: Proven ability to design, develop, and maintain data products such as dashboards, automated reports, visualizations, survey analyses, and geospatial tools that effectively support decision-making, transparency, and accountability. - Program Evaluation & Outcome Measurement: Demonstrated ability to apply program evaluation frameworks and outcome measurement techniques to assess program effectiveness and support funding allocation and policy decisions. - Database & Data Systems Management: Experience supporting database design, documentation, security, and accessibility, including working within enterprise data systems and shared data environments to ensure reliable and usable data. - Organizational & Policy Acumen: Knowledge of and ability to navigate organizational structures, decision-making processes, and policy development within a transportation or public-sector agency to align data efforts with strategic priorities. - Leadership & Supervision: Demonstrated ability to supervise, mentor, and develop staff in data-focused roles, including assigning work, reviewing deliverables, managing performance, and fostering technical skill growth. - Analytical Project Leadership: Proven ability to lead complex data analysis efforts from concept through implementation, including selecting appropriate methodologies and translating results into actionable insights. - Communication & Data Storytelling: Demonstrated skill in communicating technical concepts, analytical findings, and recommendations clearly and effectively to both technical and non-technical audiences through reports, presentations, and discussions. - Collaboration & Cross-Functional Coordination: Demonstrated ability to collaborate with internal and external partners, including data specialists and contractors, to ensure alignment with agency standards, data integrity, and successful project outcomes. - Workload Management & Adaptability: Proven ability to manage multiple priorities, respond to ad hoc analytical requests, and deliver high-quality work in a fast-paced, deadline-driven environment. - Strategic Decision Support: Ability to apply analytical expertise to provide data-informed recommendations that support transportation planning, policy development, and continuous program improvement. - Data Stewardship & Compliance: Demonstrated ability to ensure data integrity, accessibility, and appropriate use while balancing transparency, security, and regulatory compliance. - Independent Judgment & Problem Solving: Ability to exercise independent judgment in selecting analytical approaches, prioritizing work, and resolving complex data-related challenges. - Leadership Through Influence: Demonstrated ability to lead and coordinate work across teams and disciplines, including influencing outcomes without direct authority. - Equity, Inclusion & Organizational Values: Ability to contribute to and promote a work environment that values respect, inclusion, collaboration, and continuous improvement. - Growth Mindset: Actively demonstrates a commitment to learning and growth. - Service-Oriented: Takes action to meet the needs of others. 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Important Notes - This recruitment may also be used to fill additional positions per business needs. - This position is eligible for remote work up to 100%, per supervisor approval. - To review the full Position Description, please follow the directions in the "Contact Us" section of this posting. - In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. - WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov. Why WSDOT - Work-Life Balance - We offer flexible work schedules that allow you time for your life outside of this excellent opportunity. - Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year! - Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. - Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT? WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the recruiter listed. Contact Us For inquiries about this posting, you may contact the assigned Recruiter, Amanda Strebeck. Please be sure to reference Data Analyst #04026 in the subject line.
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