At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Gaming Operations Associate, you'll help deliver exceptional gaming experiences by driving integrations and supporting game releases end-to-end. You'll work across internal teams and external suppliers to test new games, troubleshoot issues, and fine-tune features for launch. From hands-on debugging to tracking defects and collaborating across functions, your contributions will shape our product quality and speed to market. This is a chance to influence high-impact outcomes in a fast-paced, evolving environment. What You'll Do - Execute integration and functional testing for third-party game providers across all platforms. - Support the development and refinement of internal game features to enhance the overall experience. - Troubleshoot and debug game issues during the rollout of new states and brand expansions. - Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution. - Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product. - Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions. What You'll Bring - At least 1 year of experience in technical support or a similar role within the online gaming industry. - Clear, proactive communication skills and a collaborative approach to working across cross-functional teams. - Flexibility to adapt as priorities shift and business needs evolve. - A growth-oriented mindset and enthusiasm for exploring new testing methods and tools. - Familiarity with platforms like Excel, Google Sheets, JIRA, etc. - Strong analytical thinking and attention to detail, with a proactive approach to problem-solving. - A balanced perspective that combines technical insight with business awareness to support informed decisions. #LI-BT1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking an experienced Operations Manager to lead operational and technical service delivery for a Medicaid Pharmacy Benefits Management (PBM) program. This role serves as the primary point of contact for State stakeholders and ensures effective operations, communications, system support, release coordination, and compliance with contractual requirements. Responsibilities - Oversee daily operations across call center, provider relations, mail services, drug rebate, and clinical support functions. - Serve as primary liaison with State Medicaid stakeholders. - Ensure service delivery meets contractual, operational, and compliance requirements. - Coordinate with technical teams on system support, issue resolution, and release management. - Support operational reporting, data exchanges, and audits. - Monitor performance metrics and implement improvements as needed. - Lead and support operational change initiatives. Qualifications - Minimum of 4 years’ experience leading operational teams in Medicaid, PBM, or healthcare environments. - Strong customer-facing operations leadership. - Experience with healthcare systems, data exchanges, and service delivery. - Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook). - Understanding of SDLC (Software Development Life Cycle) processes. - Basic to intermediate SQL skills for reviewing or troubleshooting data. Preferred - Bachelor’s degree in a related field. - PBM or Medicaid program experience. - Knowledge of NCPDP standards and healthcare IT interoperability. - Project management experience. Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. Retirement Savings: We will support you as you save for your future. Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work - Grow and thrive, both personally and professionally - Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $77,770 - $101,000. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• supports the sales process by preparing, responding, and providing consultation to RFP questionnaires and other response documents • owns the end-to-end questionnaire response for integrated Pharmacy products • manages matrix partner relationships, sets timetables and deadlines • ensures the final product is of high quality, depicts Cigna's value proposition, and resonates with the audience • thinks critically about complex questions and new/unfamiliar topics • drives improvement to the RFP process and content • creates unique responses that clearly highlight sales strategy • manages outsourcing of all response documents • coordinates closely with medical and other specialty teams for integrated bids • supports follow-ups, finalist questionnaires, ad-hoc requests, and other client response documents as needed

• Coach and develop laptop repair technicians: Provide guidance, training, and support to help technicians improve their technical skills and maintain adherence to established repair standards. • Oversee troubleshooting and repair activities: Supervise the team’s problem-solving efforts, ensuring complex hardware issues are resolved efficiently and challenging repairs are completed successfully. • Monitor repair performance: Track and review the quality and timeliness of repairs performed by technicians, ensuring consistent delivery of excellent service across all laptop models. • Develop and implement technical processes: Lead the team in creating and refining procedures that enhance the efficiency and effectiveness of laptop repair operations. • Manage team projects: Coordinate and prioritize tasks, allocate resources, and oversee workloads to ensure successful completion of technical projects within deadlines and budget. • Serve as an escalation point for special requests and exceptions. • Facilitate cross-team collaboration: Work closely with other groups within CDW to support technical services, aligning team efforts with organizational goals and operational requirements. • Oversee training initiatives for technicians and support staff, ensuring the team meets and exceeds key performance indicators (KPIs).