Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Scaled Customer Success Manager and help small and mid-size businesses modernize how they manage payables, receivables, and spend & expense. In this high-ownership, quota-carrying role, you’ll help manage a shared book of business and be accountable for retention, expansion, and renewals. You’ll guide customers to measurable outcomes through data-driven success plans, executive conversations, and best‑practice enablement that deepens adoption across our platform. You’ll sit within our Post-Sales organization and focus on proactive engagement, customer health, and product adoption at scale. The team monitors health metrics, runs training webinars, uses data to anticipate customer needs, and partners with Sales, Support, Product, and Operations to deliver a seamless customer experience. If you love blending customer success, cross-sales, data-driven decision making and you’re energized by helping small businesses succeed, this role is for you! Responsibilities: - Own and manage a shared book of SMB customers, using data to drive outcomes. - Deliver on revenue and retention goals by reducing churn, driving renewals, and identifying upsell/cross-sell opportunities. - Run training sessions and webinars to ensure customers are properly configured, enabled on best practices, and confident using our products. - Monitor customer health metrics and platform usage, using data and alerts to prioritize outreach, mitigate risk, and uncover expansion opportunities. - Have value-driven conversations with finance and accounting stakeholders (e.g., controllers, accountants, CFOs) to understand their goals and connect them to BILL solutions. - Capture clear notes, next steps, and CTAs in our systems so the broader team can support, follow up, and expand relationships over time. - Develop and maintain deep product expertise across BILL’s solutions, including expense reporting and modern accounting practices, to act as a consultative partner to customers. - Collaborate cross-functionally to resolve issues, remove friction, and deliver a consistent customer experience. We’d love to chat if you have: - Experience in customer-facing, revenue-tied roles such as customer success, account management, inside sales, banking, or finance. - You consistently meet performance targets and quotas by taking a proactive, self-starting approach and maintaining a strong focus on results even in ambiguous situations. - Use data and curiosity to diagnose issues, spot trends, and make thoughtful recommendations that balance customer and business needs - Excel in high-volume environments by maintaining strict discipline in process following, queue management, and organization to ensure effective prioritization and time management. - You are a persuasive and empathetic communicator, skilled at building rapport and resolving conflict across various platforms while effectively presenting to groups in both formal and informal settings (webinars, training, or customer meetings). - Ability to build trust quickly, listen and consult with clients, not just “check the box” on activities. - Basic understanding of financial reports (e.g., Balance Sheet, Income Statement) and how they relate to business health. - Basic familiarity with accounting systems such as QuickBooks, Intacct, NetSuite, or similar tools. Nice to have: - 2+ years in a customer-facing, revenue-responsible role in a SaaS company - Experience in finance/accounting or with AP/AR workflows. - Experience with Gainsight, Salesforce, or similar customer success platform The On Target Earnings (OTE) range for this role is noted below for our office location in San Jose, CA. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $88,000—$105,600 USD The On Target Earnings (OTE) range for this role is noted below for our office location in Draper, UT. This role is eligible to participate in BILL’s sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $74,800—$89,800 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) - HSA & FSA accounts - Life Insurance, Long & Short-term disability coverage - Employee Assistance Program (EAP) - 11+ Observed holidays and wellness days and flexible time off - Employee Stock Purchase Program with employee discounts - Wellness & Fitness initiatives - Employee recognition and referral programs - And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love. Role Description As a Senior Customer Success Manager, Texas, you will lead high-level strategic partnerships across major school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. This role is regional, meaning you should live in Texas and bring extensive experience in Texas EdTech (handling large ISDs and understanding TEA/SBOE dynamics) to be considered for this role. Responsibilities In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: - Portfolio Growth and Retention: You will manage a multimillion dollar portfolio while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion. - Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows. - Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals. - Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts with individual ARR values of six-figures or more through data-driven storytelling and consultative selling. - Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization. - Key Metrics of Success - Revenue Retention (GRR, NRR) - Churn Rate - Pilot conversion - Expansion Growth - Operational Excellence Qualifications/Competencies/Skills To be successful in this role, you’ll bring the following skills and competencies: - Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action. - Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities. - Relationship-Driven: You build deep trust with teachers and district leaders alike. - Team Selling Approach: You operate as the "CEO of your accounts," proactively identifying internal resources and mobilizing cross-functional partners to deliver without waiting to be asked. - Consultative Stakeholder Management: You guide district leaders toward the right solution rather than simply reacting to requests. You bring a prescriptive point of view while ensuring the customer feels heard and valued. - Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape. - Strategic Problem Solving: You can balance long-term account health with the immediate pressures of a fast-paced renewal season. Experience Required - 5 - 8 years of experience as an individual contributor managing enterprise or strategic accounts in a SaaS environment. - A proven track record of meeting GRR and NRR and retention targets. - Demonstrated experience leading commercial conversations around renewals, expansion, and pricing - Comfortable navigating complex, multi-stakeholder organizations and building relationships at the executive level. - Technically proficient in Salesforce or a comparable CRM. - Willingness to travel within the state as needed to support district relationships (30%). Preferred - Background in education as a former teacher, coach, or school administrator, a plus Why Join Us? - Work on cutting-edge AI technology that directly impacts educators and students. - Join a mission-driven team passionate about making education more efficient and equitable. - Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. For full time employees: - Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need. - Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums. - Every employee is offered generous stock options, vested over 4 years. - 401k match & monthly wellness stipend. Our Values: - Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. - Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. - Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. - Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. - Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. - Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. - Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.

• oversee a portfolio of Zillow’s key real estate partners across Zillow Pro, Follow Up Boss, and Showcase • deliver a first class experience to agents, teams and brokerages • leverage data and customer insights to drive activation, adoption, retention, and expansion across this full product suite • develop and conduct strategic coaching sessions, manage client relationships and implement scalable best practices • drive adoption and value across the full Agent Success product stack • serve as the primary post‑sales consultant and trusted advisor for real estate professionals • quickly build rapport with key stakeholders, understand their business objectives and challenges • drive results through strategic, data-driven business reviews • facilitate onboarding and adoption across Zillow’s product suite • leverage reporting to identify performance gaps and challenges • coordinate with internal cross‑functional partners to resolve issues

• Serve as the primary point of contact for assigned customer accounts, building and maintaining trusted advisory relationships with IT security teams, CISOs, compliance officers, and system administrators. • Conduct regular check-in calls and emails to assess customer sentiment, address emerging concerns, and reinforce the value of the Syteca platform in their security posture. • Track onboarding milestones and keep a pulse on how customers are adopting the platform — identifying which features are being used, which are underutilized, and where additional guidance may be needed. • Triage and coordinate resolution of customer-reported issues by engaging Technical Support and maintaining transparent communication throughout the resolution lifecycle. • Document all customer interactions, success plans, risk indicators, expansion signals, and action items in the CRM (e.g., HubSpot) to maintain a complete and current account history. • Collect, organize, and relay customer feedback, feature requests, and pain points to the Product Management team to inform the Syteca product roadmap and prioritization decisions. • Proactively inform customers about new key platform functionalities, product updates, and feature releases.