At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. We’re growing and looking for motivated, customer focused team members to join our Customer Support team! We believe customer support is about creating meaningful experiences, creative problem solving, and being the voice of our users. If you’re someone who loves tackling challenges, working closely with a tight knit team, and having opportunities for growth and development, we want to hear from you. As a Customer Support Representative, you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. Your role is crucial in ensuring our customers receive prompt and effective support, contributing to their overall satisfaction and loyalty. You will continuously improve on the customer experience, working cross-functionally with our revenue, product, and engineering teams to deliver exceptional solutions. As a key part of our team, you’ll have the opportunity to make a real impact, ensuring our customers have a world class customer support experience. What You'll Do: - Deliver high-quality customer support primarily via live interactions on phone and chat channels. - Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service. - Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements. - Track and update support tickets and activities in our CRM. - Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey. - Bring innovation and creativity to the role with a balanced focus on both quality and efficiency. What You'll Bring: - 1 - 3 years of customer support experience. - Excellent communication and creative problem solving skills. - Experience interacting with a high daily volume of customers by phone, email, and chat. - Experience in a fast-paced startup environment is a big plus. - Experience with Zendesk is a plus. Who You Are: - You communicate with confidence and patience. - You're innovative and solution-oriented. - You're passionate about helping others. - You’re naturally curious and proactive about learning. - You’re energized by frequent product launches and enhancements. - You thrive in a fast-paced environment and seek growth opportunities. - You sweat the details. Work hours & Schedule: We value transparency about work expectations: - We’re looking to fill roles with start times of approximately 9 AM EST/6 AM PST to 12 PM EST/9 AM PST, with some flexibility based on team needs. - Holiday coverage is required as part of a rotating schedule. Partial weekend coverage may be requested based on team needs. - We provide schedules in advance, and flexibility is key to supporting our customers effectively. As a key part of our team, you’ll help us create a world-class support experience and ensure our customers feel heard, supported, and delighted every time they interact with us. If this sounds like you, we’d love for you to apply and grow with us! Compensation range: $60,000.00 - 65,000.00 CAD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: - 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2! - 1 Friday off per month (we call those our laundry days!) - Company wide paid shutdown for the week between Christmas and New Years - Flexible time off - 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada - RRSP/401k match - Generous Parental Leave policy 🤝 Perks: - We host an annual company retreat with great team building activities - Ample learning and development opportunities to continue growing your career - Home office setup stipend - Internet and phone allowance - Remote first culture - Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers. If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores. Job Functions: - Provide excellent customer service for members, attorneys, and associates through quality inbound and outbound phone calls - Achieve and maintain a maximum 6 ½ minute average call handle time - Handle a minimum of 7 inbound calls an hour, outbound calls as necessary - Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.) - Obtain specific information about membership and input into TVC personal portal - Precisely note member files that accurately reflects the interaction - Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation - Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions) - Perform all other duties as assigned and required - Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.) - Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.) - Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies. - Maintain good attendance by being present and available during assigned shifts - Submit planned leave requests 6 or more business days prior to the time being requested - Stay aware of TVC Pro-Driver policies, plans, services, and procedures. Experience and Qualifications: - - High School Diploma (or GED) required (or relevant work experience) - 2+ years customer service experience - Must be fluent in English/Spanish - Working knowledge of MSOffice, data entry applications and conducting internet searches - Keying speed of a minimum of 35 WPM Skills - - Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills - Ability to work independently and with a team in a fast-paced environment - Fluent in virtual communications. (Emails, Instant Messaging and Calls) - Familiarity with legal terms is a plus Physical Requirements - - Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Schedule - - 40 hours per week; any overtime must be approved by Supervisor/Manager - Either 8am-5pm, Monday-Friday or 10am-7pm, Monday-Friday. Location - - The location assignment is remote. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

We're looking for reliable, detail-oriented individuals who enjoy supporting others and creating great experiences behind the scenes. This is a fully remote opportunity where you'll help coordinate plans, manage details, and assist clients throughout their experience from start to finish. If you're someone who likes staying organized, communicating with people, and working independently from home, this could be a great fit. No previous industry experience is required — training and support are provided. What You'll Do - Connect with clients to understand their needs and preferences - Organize schedules, confirmations, and important details - Provide friendly and professional communication throughout the process - Ensure everything runs smoothly by managing logistics and updates - Help create a seamless and positive client experience What We're Looking For - Strong communication and people skills - Someone who enjoys staying organized and managing details - Ability to work independently and stay motivated in a remote environment - Basic comfort with technology and online tools - Customer service, coordination, or planning experience is helpful but not required We are happy to train the right person who is reliable, positive, and eager to learn. Why People Love This Opportunity - 100% Remote — work from anywhere - Flexible schedule options - Ongoing training and support provided - Growth opportunities available - Work independently while being part of a supportive team Location Requirements Applicants must be citizens or authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain. If you enjoy helping people, staying organized, and working remotely, we'd love to hear from you. Apply today to learn more about this flexible opportunity.

• Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Master Lock • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution • Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Master Lock • Maintains professional composure during interactions • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures • Records consumer demographics, product information, and troubleshooting efforts as required • Performs other duties and/or special assignments as needed